Subtitles section Play video Print subtitles (light cheerful music) The service dogs in training from Doggy Do Good have a big day ahead of them. It's beach day! The sun, the surf, and boundless distractions that could cause any of these dogs to flunk out of Service Dog School. This is Puppy Prep. ^(light cheerful music) None of the pups are more excited to smell that ocean air than eight-month-old Golden Retriever, Luke. He's been hanging out by the beach since he was only a couple months old. ^His half-sister, Remmy, is also excited, maybe too excited. It's all right for her to take a second and adjust to the new sights and smells, but when it comes time for work, Remmy's going to need to focus. For these puppies, the first order of business at any new location is to sample the local grass. While they're not supposed to chew on the foliage, it's easy for the pups to sneak a bite when the trainers have their backs turned. And the trainers turn their back frequently. Having this many puppies around draws attention, and people are excited to learn about the service dogs. But Nelly and Remmy are taking this chance to mess around. (dogs barking) The dogs aren't supposed to go on the sand after 10:00, and while special exception can be made for service animals, there's no shortage of other activities by the ocean, like the playground. The playground offers a multitude of different surfaces, sounds, and experiences. All of this builds confidence, getting the puppies ready for anything. ^First one up, six-month-old Chocolate Lab, Benelli. Climbing on rocks and walking on sand may appear simple, but it's actually building the puppy's comfort on a variety of surfaces. Wherever Benelli goes, she needs to be focused not on where she's standing but on what her owner may need. Good girl. After breezing through the different surfaces, it's time for something that will really disorient her. Good girl. The slide. While Benelli's future owners may never actually take her down a slide, it's important she has confidence to handle all kinds of new experiences. At first, she's nervous, but with some coaxing and the promise of treat... Good girl! ...even a puppy like Benelli can find her courage. Now back on firm land, the trainer is sure to praise Benelli up, building a connection in the puppy's mind between bravery and reward. Fresh off the excitement of the slide, Trainer Paul tosses his keys to ensure Benelli still knows it's work time. - Good, get it. And she happily does her job. Benelli, great, get it. Benelli, get it. Good girl. There's still one more slide for Benelli to attempt. (dramatic drumbeats) The spiral slide. That is, if she can get up to it. With a bit of a running start... - Benelli, jump. - [Narrator] ...she makes the leap. - Good girl. Her lesson from the other slide has her excited to try this one. Having never seen them before five minutes ago, slides are now simple for the six-month-old Chocolate Lab. Woo hoo hoo! Good girl! Good girl. Back with the dogs in down stay, Karen tries to refocus Remmy. She tries to get the Golden to heel, and focus in, but the eight-month-old won't settle down. This isn't good. Remmy's future owner will count on her, day in and day out. And, it looks like Remmy's lack of focus is starting to spread. Luke, get back! Come on, Karen's trying to focus on Remmy. Kaya, are you serious? Come on! Kaya, no! All three Goldens have the sillies now, even usually dependable Luke. Kaya has to refocus, and quick. It's her turn to walk the playground. ^The eight-month-old enjoys jumping on different surfaces. Good girl! Good girl. Come on, let's go. The straight slide. Good girl! Good girl, Kaya! Good girl! - [Narrator] And when it's time for the spiral slide, what was a tough jump for Benelli is an easy hop for Kaya. But, what goes up must come down, and Kaya's confused how that's supposed to happen. When Sandy, the owner of Doggie Do Good, leads the way, Kaya eventually figures it out. She's immediately praised for her bravery. Good girl! Good girl! A second attempt down the slide... (laughs) Oh, look at you. Oh, no. Good try, Kaya. Good try. Good girl. Good girl, Kaya. - [Narrator] But, what's important is that Kaya's conquered her fear, and admirably so. Back in the down stay, it looks like Remy has finally calmed... Oh. Relax, Remmy. It's just a bird. All right. Good girl, Remmy. Thank goodness you're finally starting to show some self-control, otherwise today could have been the day you failed at... Oh no. - [Trainer] Remmy! Breaking from a down stay to this degree is a bad sign. With Karen working with Kaya, Paul has to leave the dogs to find where Remmy ran off. Even though they're unsupervised, they don't dare to break; no one wants the fate that's about to befall Remmy. Lockdown. Remmy now has to think about what she's done, and hope it doesn't mean expulsion. ^Now, it's Luke's turn to take a lap around the playground. Good boy. His first challenge is the rocking horse. Karen is trying to get Luke to jump over it, in preparation for future awkward spaces. Stay. Luke is not having it. Good boy. Jump over it. He hasn't had problems of bravery in the past, so this is a new issue. Over it. Nope. Over it. Good boy, come on. Eventually, our hero figures it out. Good, good! Good boy! And Karen is sure to reward his courage. Good job! Good boy, let's go! If Luke shows the same hesitation on the slide, then... Good boy! ...well, nevermind. Good job, Luke! Good boy! Looks like after only a couple attempts, he's already a pro. Good job! Good boy! Good job, buddy. Good job. When Luke returns to down