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  • woman: Good day, ladies and gentlemen,

  • and welcome to the Alphabet Inc.

  • first quarter 2018 earnings call.

  • At this time, all participants are in a listen-only mode.

  • Later, we will conduct a question-and-answer session,

  • and instructions will be given at that time.

  • If anyone should require operator assistance,

  • please press star then zero on your touch-tone telephone.

  • I'd now like to turn the conference over to Ellen West,

  • Head of Investor Relations. Please go ahead.

  • West: Thank you. Good afternoon, everyone,

  • and welcome to Alphabet's first quarter

  • 2018 earnings conference call.

  • With us today are Ruth Porat and Sundar Pichai.

  • Now I'll quickly cover the safe harbor.

  • Some of the statements that we make today

  • may be considered forward-looking,

  • including statements regarding our future investments,

  • our long-term growth and innovation,

  • the expected performance of our businesses,

  • and our expected level of capital expenditures.

  • These statements involve

  • a number of risks and uncertainties

  • that could cause actual results to differ materially.

  • For more information, please refer to the risk factors

  • discussed in our form 10-K for 2017 filed with the SEC.

  • Undue reliance should not be placed

  • on any forward-looking statements,

  • and they are made based on assumptions as of today.

  • We undertake no obligation to update them.

  • During this call, we will present both GAAP

  • and non-GAAP financial measures.

  • A reconciliation of GAAP to non-GAAP measures

  • is included in today's earnings press release.

  • As you know, we distribute our earnings release

  • through our investor relations website

  • located at abc.xyz/investor.

  • This call is also being webcast from our IR website

  • where a replay of the call will be available later today.

  • And now I'll turn the call over to Ruth.

  • Porat: Thank you, Ellen.

  • We delivered ongoing strong revenue growth up

  • 26% year-on-year and up 23% in constant currency.

  • The sustained outstanding performance in Sites

  • revenues in particular

  • reflects the combined benefits of innovation

  • and secular growth,

  • with mobile search again leading the way.

  • Robust growth in Network revenues was again

  • led by our programmatic business.

  • Ongoing substantial growth in Other revenues,

  • namely Cloud, Hardware, and Play,

  • continues to highlight the growing contribution

  • of our non-ads opportunities.

  • Our outline for today's call is first I'll review the quarter

  • on a consolidated basis for Alphabet,

  • focusing on year-over-year changes.

  • Second I will review results for Google and then Other Bets.

  • As we highlighted in our earnings press release,

  • our results this quarter were affected

  • by a new accounting standard

  • that changes the way companies account

  • for equity security investments.

  • I'll highlight the impact on particular line items

  • as I review the quarter.

  • I will then conclude with our outlook.

  • Sundar will then discuss business

  • and product highlights,

  • after which we will take your questions.

  • Starting with a summary of Alphabet's

  • consolidated financial performance for the quarter,

  • our total revenues of $31.1 billion

  • were up 26% year-over-year.

  • We realized a positive currency impact

  • on our revenues year-over-year of $1.3 billion,

  • or $1.1 billion after the impact of our hedging program.

  • Turning to Alphabet's revenue by geography,

  • you can see that our performance was strong again

  • in all regions.

  • U.S. revenues were $14.1 billion,

  • up 20% year-over-year.

  • EMEA revenues were $10.5 billion,

  • up 29% year-over-year.

  • In constant currency terms EMEA grew 21%,

  • reflecting strengthening of both the Euro

  • and the British pound.

  • APAC revenues were $4.8 billion, up 33% versus last year

  • and up 30% in constant currency,

  • reflecting strengthening of the Japanese

  • Yen and Australian dollar.

  • Other America revenues were $1.7 billion,

  • up 36% year-over-year and up 35% in constant currency.

  • On a consolidated basis, total cost of revenues including TAC,

  • which I'll discuss in the Google segment results,

  • was $13.5 billion, up 37% year-on-year.

  • Other Cost of Revenues on a consolidated basis

  • was $7.2 billion, up 39% year-over-year,

  • primarily driven by Google-related expenses.

  • The key drivers were first

  • cost associated with our data centers

  • and other operations, including depreciation,

  • which was affected by a reallocation of certain

  • operating expenses primarily from G&A.

  • Second, content acquisition costs, primarily for YouTube,

  • and finally hardware-related costs.

  • Operating expenses were $10.7 billion,

  • up 27% year-over-year,

  • with the biggest increase in R&D expenses,

  • reflecting our continued investment in technical talent.

  • The growth in Sales and Marketing expenses

  • reflects advertising investments in Cloud

  • and Hardware as well as the Assistant.

  • G&A expense trends were affected this quarter

  • by a number of factors,

  • in particular performance fees accrued in connection

  • with the recognition of equity security gains,

  • which were partially offset by the reallocation of certain

  • expenses from G&A,

  • primarily to Other Cost of Revenues

  • and the benefit of the Uber litigation settlement.

  • Stock-based compensation totaled $2.5 billion.

  • The quarter-on-quarter step-up

  • reflects the full-year equity refresh grant

  • to employees at the beginning of the quarter

  • and the bi-annual grant to SVPs.

  • Headcount at the end of the quarter was 85,050,

  • up 4,940 people from last quarter,

  • including just over 2,000 people

  • who joined at the end of January

  • when we closed our previously -announced deal with HTC.

  • As in prior quarters, the majority of new hires

  • were engineers and product managers.

  • In terms of product areas,

  • the most sizeable headcount increases

  • were the additions from HTC,

  • followed by hiring in Cloud

  • for both technical and sales roles.

  • Operating income was $7 billion, up 7% versus last year,

  • and the operating margin was 22%.

  • Other income and expense was $3.5 billion,

  • which includes $3 billion of primarily unrealized

  • gains in equity security investments

  • recognized under the new accounting standard.

  • We provide more detail on the line items within OI&E

  • in our earnings press release.

  • Our effective tax rate was 11% for the first quarter.

  • As outlined in our earnings press release,

  • this includes a five percentage point reduction

  • from the release of a deferred tax asset valuation allowance

  • which offset the income tax

  • expense on the equity security gains.

  • Net income was $9.4 billion,

  • and earnings per diluted share were $13.33.

  • As indicated in the table in our earnings press release,

  • these results reflect an increase

  • in net income of $2.4 billion

  • and $3.40 in earnings per diluted share

  • due to the impacts from the gains

  • on equity security investments we've already discussed.

  • Turning now to capex and operating cash flow.

  • Cash capex for the quarter was $7.3 billion,

  • which I'll discuss in the Google segment results.

  • Operating cash flow was $11.6 billion with free cash

  • flow of $4.3 billion.

  • We ended the quarter with cash and marketable securities

  • of approximately $103 billion.

  • Let me now turn to our segment financial results.

  • Starting with the Google segment,

  • revenues were $31 billion,

  • up 26% year-over-year.

  • In terms of the revenue detail,

  • Google Sites revenues were $22 billion in the quarter,

  • up 26% year-over-year, led again by mobile search,

  • complemented by solid growth from desktop search

  • and strong performance from YouTube.

  • Network revenues were $4.6 billion,

  • up 16% year-on-year,

  • reflecting the ongoing momentum of programmatic and AdMob.

  • Other revenues for Google were $4.4 billion,

  • up 36% year-over-year, fueled by Cloud, Hardware, and Play.

  • As a reminder, the Hardware revenues in this line

  • now include our Nest business

  • and prior periods were restated.

  • We continue to provide monetization metrics

  • in our earnings press release

  • to give you a sense of the price and volume dynamics

  • of our advertising businesses.

  • As we previously announced, we made a change

  • this quarter to impression- based monetization metrics

  • for our network business

  • given the ongoing growth of programmatic.

  • Total traffic acquisition costs were $6.3 billion,

  • or 24% of total advertising revenues,

  • and up 36% year-over-year.

  • This year-on-year increase in Sites TAC

  • as a percentage of sites revenues as well as Network TAC

  • as a percentage of Network revenues continues to reflect

  • the fact that our strongest growth areas,

  • namely mobile search and programmatic,

  • carry higher TAC.

  • Total TAC as a percentage of total

  • advertising revenues was up year-over-year,

  • reflecting primarily in increase in the Sites TAC rate,

  • which was modestly offset by a favorable revenue

  • mix-shift from Network to Sites.

  • The increase in the sites TAC rate year-over-year

  • was driven by changes in partner agreements

  • and the ongoing shift to mobile,

  • which carries higher TAC.

  • The underlying trend affecting the Network TAC rate

  • year-over-year continues to be the shift to programmatic,

  • which carries higher TAC.

  • Google's stock-based compensation totaled

  • $2.3 billion for the quarter,

  • up 22% year-over-year.

  • Operating income was $8.4 billion,

  • up 12% versus last year,

  • and the operating margin was 27%.

  • Accrued capex for the quarter was $7.7 billion,

  • reflecting investments in facilities,

  • production equipment, and data center construction.

  • Facilities was the largest component

  • of capex this quarter,

  • due primarily to the $2.4 billion purchase

  • of Chelsea Market

  • that we announced in March.

  • Let me now turn and talk about Other Bets.

  • For the first quarter, Other Bets revenues were $150 million,

  • primarily generated by Fiber and Verily.

  • As a reminder, Nest results are now reported

  • as part of the Google segment

  • with revenues reflected in the Google -

  • Other Revenues line.

  • Operating loss was $571 million for the first quarter.

  • Other Bets accrued capex was $55 million.

  • We're pleased with our progress across Other Bets.

  • A couple of updates.

  • At Waymo, we have achieved five million miles

  • of driving on city streets,

  • adding the latest million in just three months.

  • We also announced a long-term partnership

  • with Jaguar Land Rover

  • for their fully electric I-PACE vehicles.

  • Verily is seeing good progress with Onduo,

  • its joint venture with Sanofi.

  • The company has made its diabetes management platform

  • commercially available in three states

  • with Blue Cross Blue Shield of Arkansas

  • and South Carolina and Anthem's health plan in Georgia.

  • Let me close with some observations

  • on the quarter and our longer-term outlook.

  • First, with respect to revenues,

  • the opportunity set ahead of us is quite extraordinary,

  • and we remain focused on investment

  • to support long-term revenue and profit growth.

  • We have both the business confidence

  • to invest appropriately in the next phase of innovation

  • as well as clarity

  • about some very compelling opportunities that,

  • in our judgment, will enable us to create shareholder value.

  • We're pleased with the continued momentum

  • of our revenue growth, again,

  • this quarter reflecting strong

  • underlying trends across our business,

  • which are amplified by our relentless focus on innovation

  • not only in our newer businesses

  • like Cloud and Hardware

  • but in our sites business.

  • Specifically, we're excited by the still-sizeable opportunity

  • in search advertising led by mobile.

  • At 26% year-on-year revenue growth in our Sites business,

  • we continue to benefit from our investments

  • to enhance the user and advertiser experience.

  • Second, with respect to profitability.

  • Within Cost of Revenues, the biggest component is TAC.

  • While we expect sites TAC to continue to increase

  • as a percentage of Sites revenues

  • reflecting ongoing strength in mobile search,

  • we continue to anticipate

  • that the pace of year-over-year growth in Sites TAC

  • as a percentage of Sites

  • revenues will slow beginning in this second quarter.

  • Within opex, as I said last quarter,

  • we are continuing to support our priority investment areas.

  • Within R&D this is reflected in increased headcount,

  • particularly for technical roles.

  • Sales and marketing is similarly elevated

  • to support these areas,

  • both in the quarter and for the full year,

  • and we expect expenses to remain more heavily

  • weighted toward the back half of the year

  • to support the holiday season.

  • As you've seen in prior quarters,

  • G&A can be a more difficult line to forecast.

  • In particular this quarter we had the impact

  • of the accrual for performance fees

  • related to the equity gains

  • previously discussed partially offset

  • by the reallocation of some expenses

  • to other cost-of-revenues in the Uber legal settlement.

  • We appreciate the importance of prioritization

  • and are keenly focused on the steps

  • we can take to make the right investments

  • with the proper intensity

  • while being diligent about long-term plans and returns.

  • For our Other Bets, we remain focused

  • on moving toward commercial applications

  • in a number of areas,

  • with a continued focus on calibrating investment

  • to metrics for success.

  • Third, with respect to capex,

  • our commitment to growth is evident in the trend

  • in capex investment

  • almost equally split this quarter

  • between compute capacity and facilities.

  • Our facility spend in Google,

  • dominated by the Chelsea Market acquisition,

  • reflects that we favor owning rather than leasing real estate

  • when we see good opportunities.

  • With respect to compute capacity,

  • the largest component of capex is for machines

  • that incorporate the latest technologies.

  • We are also investing in data center growth

  • and increased network capacity through undersea cables.

  • These combined investments will expand our compute capacity

  • to support our growth outlook across Google,

  • including Machine Learning, the Assistant, and Cloud.

  • In many respects, these investments

  • underscore my opening comment

  • about both our confidence and clarity

  • about future opportunities,

  • with our focus on proprietary solutions

  • that enable us to deliver the secure,

  • reliable, high-performing compute infrastructure

  • to support new and emerging products and services

  • for our users, advertisers,

  • and enterprise customers.

  • I will now turn the call over to Sundar.

  • Pichai: Thanks, Ruth.

  • The end of Q1 is always an exciting time

  • as we prepare for our annual developer conference,

  • Google I/O.

  • Computing is evolving at a rapid rate,

  • and we can't wait to share what's next

  • and how we are tackling important issues.

  • I want to call out an important highlight from Q1.

  • The Google News Initiative that we unveiled in March.

  • Over the years, we have worked closely with the news industry

  • to address key challenges through projects

  • like Accelerated Mobile Pages.

  • We are building on that partnership

  • with a $300 million investment

  • to elevate and strengthen quality journalism.

  • As part of this effort we announced

  • more than a dozen new projects,

  • including Subscribe with Google,

  • developed in close collaboration with publishers,

  • which lets you use your Google account

  • to buy a subscription on participating news sites.

  • We've had overwhelming interest.

  • Since the launch, we have heard

  • from more than 300 news publishers

  • who are interested in Subscribe with Google.

  • We also introduced new tools for journalists

  • and improvements to our platforms

  • to ensure that we are surfacing accurate,

  • quality content where it matters most.

  • Today, I'll quickly talk about how machine learning

  • is helping us advance that mission,

  • then I'll highlight progress in our three big areas,

  • Cloud, YouTube, and Hardware,

  • and share updates on our computing

  • and advertising platforms.

  • First, machine learning

  • and making information accessible to everyone.

  • Our own ML-powered products

  • like Google Photos and Google Lens

  • gets better every day.

  • The Google Assistant is a great example of this.

  • In the home, we have added over 200 new device partners

  • that work with the Assistant

  • just in the last four months alone.

  • We now partner with all major manufacturers

  • of connected devices for the home in the U.S.

  • All told, the Google Assistant can now help you

  • with over one million actions,

  • including new things like reminding you to buy bread

  • when you get to the store or sending money to friends

  • or if you want to get a rideshare home.

  • For a concept we unveiled at I/O less than two years ago,

  • this is great progress.

  • AI is also unlocking new opportunities for everyone.

  • Just in the last few months

  • we have seen some amazing applications

  • from dairy farmers in Georgia using TensorFlow

  • to improve the health of their herds

  • to our own Google researchers

  • who figured out how to use ML techniques

  • to assess a person's risk of a heart attack.

  • The possibilities of AI in healthcare are truly exciting.

  • At a recent TensorFlow summit we introduced TensorFlow Hub,

  • making it easier for developers to share and reuse models

  • so that we can work together to tackle even more problems

  • and get to better ideas faster.

  • Our investments in this area are helped

  • because of our specialized Tensor Processing Units,

  • which are specifically designed to be highly efficient

  • for machine learning applications.

  • Of course, we continue to advance

  • Google's core mission in other ways too.

  • We recently launched our Google Go app in 26 African countries.

  • This app reduces the amount of data

  • needed to display search results by 40%,

  • and we continue to invest in ways

  • to give people granular and easy control

  • over their information across all our products.

  • Every single day nearly 20 million people

  • visit My Account,

  • which gives them options to review their Google security,

  • privacy, and ad settings.

  • Additionally, tools like Security Checkup

  • and Privacy Checkup

  • prompt people to keep their accounts secure

  • and control their data settings.

  • Now turning to our three big areas, Cloud, YouTube,

  • and Hardware.

  • Last quarter, we shared some exciting metrics

  • about the progress of Google Cloud,

  • including that we passed a billion dollars

  • per quarter in 2017.

  • In Q1, we saw increasing momentum.

  • We are growing across the board,

  • and we're also signing significantly larger,

  • more strategic deals for Cloud.

  • Our security capabilities,

  • the easy-to-use advanced data analytics

  • and machine learning solutions,

  • and the secure and industry-leading collaboration

  • platform G

  • Suite are winning customers over.

  • Google Cloud is growing well.

  • Some examples of new technologies announced

  • in the quarter include Cloud AutoML,

  • which makes it easier for companies without machine

  • learning expertise to build complex neural nets,

  • and more than 20 new security products.

  • Our global infrastructure

  • continues to expand

  • to support demand.

  • We commissioned three new subsea cables

  • and announced new regions in Canada, Japan,

  • Netherlands, and Saudi Arabia,

  • bringing our total of recently launched

  • in upcoming regions to 20.

  • G Suite has reached a point where it can serve

  • all the needs of a large enterprise,

  • and as a result growth has hit an inflection point.

  • The suite is growing from strength to strength.

  • We believe our secure environment

  • is an important factor

  • in driving enterprise customer wins. G

  • Suite customers like Colgate-Palmolive Company

  • tell us that no one offers a better combination

  • of hardware, network, and data security.

  • In Q1, we also signed agreements

  • with customers like Airbus

  • and Thailand's Krung Thai Bank.

  • As a result, G Suite revenue growth accelerated in Q1.

  • Next, YouTube.

  • The platform continues to grow

  • as millions of creators build communities

  • and find opportunity on YouTube.

  • Over the last year,

  • channels earning six figures

  • annually grew more than 40%.

  • This quarter, Dua Lipa's video for "New Rules"

  • become the 100th video on YouTube

  • to reach one billion views.

  • We're also investing in new experiences like live content

  • where we see tremendous momentum.

  • One recent example

  • was our exclusive Coachella live-stream,

  • which had more than 41 million live views

  • from all over the world.

  • Coachella was YouTube's most-viewed live music festival

  • ever, and no surprise,

  • Beyoncé was the most-viewed Coachella performance

  • ever on YouTube.

  • Even as we invest in new experiences,

  • we stay very focused on making sure

  • that YouTube remains a safe platform with great content.

  • We are aggressively combating content

  • that violates our strict policies

  • through a combination of user and machine flags.

  • Over six million videos removed in Q4

  • were first flagged by our machine systems,

  • and over 75% of those videos were removed

  • before receiving a single view.

  • We also changed our monetization requirements

  • to better identify creators

  • who contribute positively to the community

  • and drive more ad revenue to them.

  • Moving to Hardware.

  • This quarter, we welcomed Nest to the Google Hardware team

  • to supercharge our efforts.

  • Nest is building industry- leading products for the home,

  • including new additions like the Nest Hello doorbell

  • and Nest temperature sensor.

  • In 2017, they sold more devices

  • than the previous two years combined.

  • They are an incredibly talented team with fantastic momentum.

  • Google Home continues to be super popular,

  • and we are making it available in many more countries.

  • Just recently we launched

  • Google Home in India and Singapore,

  • and the response has been terrific.

  • Our early 2018 Net Promoter scores rank

  • among the highest in the industry

  • across all product categories.

  • This shows how much love people have for Made

  • by Google consumer hardware devices

  • and makes us even more excited for what's ahead,

  • discrete momentum across our computing platforms

  • like Android and Chrome.

  • At Mobile World Congress,

  • a new generation of Android-partnered devices

  • was introduced,

  • including Android One phones like the Nokia 7 plus.

  • Android One pairs high-quality hardware with the secure

  • and streamlined software experience from Google.

  • This quarter, we launched the Acer Chromebook Tab 10,

  • the first Chrome OS tablet

  • designed specifically for education.

  • It is a secure and easily shareable tablet

  • equipped with all the Chromebook features

  • that educators and students love.

  • And finally, our advertising platforms.

  • We continue to make Google Search and Shopping

  • the best places for people to find

  • and buy products from a range of merchants.

  • We recently announced Shopping Actions,

  • allowing customers to easily buy from their choice

  • of participating retailers on the Google Assistant

  • and Search with a universal cart across mobile,

  • desktop, and even Google Home.

  • This is also really helping retailers.

  • Early testing showed that participating retailers

  • see an average increase in basket size of about 30%.

  • YouTube is delivering great results for advertisers.

  • To help brands reach broad audiences on YouTube

  • with even more flexibility we introduced TrueView for Reach,

  • which optimizes in-stream ads to reach a wide audience.

  • In beta testing, nine out of ten campaigns

  • drove a significant left-in ad recall

  • with an average lift of nearly 20%.

  • We're also helping small businesses

  • take advantage of video

  • with the expansion of YouTube Director Onsite

  • to over 170 U.S. cities.

  • This gives SMBs access to a professional filmmaker

  • to create and edit their video ads.

  • Finally, we remain focused on investing

  • in our publisher partners.

  • Last year, we paid $12.6 billion

  • to publishing partners in our ad network.

  • We recently announced AdSense Auto Ads.

  • This uses machine learning to analyze

  • ad placements on a publisher's page and show ads

  • when they're likely to perform well

  • while providing a good user experience.

  • Google's success depends

  • not just on the success of our partners

  • but also on the communities where we work.

  • We recently announced a Rolling Study Halls program

  • for rural areas across 12 states.

  • It equips school buses with Wi-Fi devices

  • and on-board educators

  • so that students with long commutes

  • can get their homework done during the trip.

  • We're also making long-term investments

  • in our offices and data centers around the country.

  • Last month, we announced the purchase

  • of Manhattan's Chelsea Market building,

  • and in Tennessee and Alabama

  • we broke ground on two new data centers,

  • which will have a big economic impact on the local economies.

  • These investments are made hand-in-hand

  • with our commitment to sustainability.

  • In 2017, we officially met our goal

  • to purchase enough renewable energy

  • to match all the electricity

  • consumed by our operations around the world.

  • I want to close by saying thank you to our employees.

  • It's been a particularly tough few weeks

  • for the Google family, especially at YouTube.

  • I'm so proud of the resilience that our employees have shown,

  • and I'm so grateful for the support

  • we have gotten across the industry

  • and from the community.

  • Thank you.

  • woman: Ladies and gentlemen on the phone lines,

  • if you would like to ask a question at this time,

  • please press Star

  • and then the number one key on your touch-tone telephone.

  • If your question has been answered

  • or you wish to remove yourself from the queue,

  • you may press the Pound key.

  • Once again, if you'd like to ask a question at this time,

  • please press Star-1.

  • And our first question comes from

  • Douglas Anmuth of JPMorgan.

  • Your line is now open.

  • Anmuth: Thanks for taking the question.

  • Ruth, just first on the accounting change,

  • I was just hoping you could clarify.

  • If we're trying to normalize that,

  • is it right that we would be adding back

  • about $632 million to operating income

  • and then reducing EPS by $3.40,

  • and then just on the EPS side

  • perhaps adjusting for the tax rate.

  • And then just in terms of the business,

  • I just wanted to ask about Waymo.

  • If you could talk a little bit about just the latest timing

  • for the commercial launch in Phoenix

  • and how quickly you look to expand to other markets,

  • and then just how you're thinking about the technology

  • and whether you'll license it to others going forward

  • or keep it more proprietary for Waymo services.

  • Thanks.

  • Porat: Sure. So on the accounting standard

  • we tried to lay out all the component parts

  • clearly on the cover of the earnings release

  • so that you would have it all in one place.

  • I think you summarized it right,

  • but I'd just direct everybody to the earnings release,

  • you know, the net of which was the gain

  • from the equity investments

  • was $2.4 billion to net income.

  • That is net of performance fees as well

  • as the release of a deferred tax asset that we have.

  • So it does reflect $3 billion in gains,

  • and I think you know this, but this quarter,

  • the accounting standard requires

  • marks for everything where there is an observable raise,

  • so these are unrealized--the majority of them

  • are unrealized,

  • not actually monetized by Alphabet,

  • and then the performance fees are calculated

  • based on investment returns.

  • They're accrued but not paid until an exit event occurs,

  • and they do appear in opex.

  • And as you noted, there is also therefore

  • the benefit that flows through on the tax line,

  • and that is five percentage points of benefit offset

  • to the effective tax rate for the quarter.

  • As it relates to your Waymo

  • question--I think there was a lot in there.

  • We do remain very excited about the opportunity with Waymo

  • and our continued progress on multiple fronts.

  • It is still very early.

  • In terms of our progress,

  • this year is about offering a service that is safe,

  • that works, that delights users in the Phoenix area.

  • The rider program in Phoenix is open to members of the public,

  • and riders will use a Waymo app

  • to hail one of our fully self-driving cars

  • without a driver at the wheel and we'll pay for the service.

  • We've also had progress on the vehicle partnerships

  • as I mentioned in my opening comments.

  • Last month, Waymo announced it signed

  • a long-term strategic partnership with Jaguar,

  • beginning with a collaboration

  • to design and manufacture

  • self-driving I-PACE vehicles

  • for Waymo's transportation service.

  • These are all-electric cars.

  • This new partnership in the vehicles

  • adds to our strong position with FCA,

  • and the production of the cars begins in 2020,

  • and then we are expanding our testing to more states.

  • We're also working on additional areas,

  • like applying the technology to logistics and deliveries

  • and working with cities

  • to help strengthen public transportation

  • and, for personal use vehicles.

  • And, you know, as we've talked about on a bunch of calls,

  • the opportunity is here for us because we started with safety

  • and we remain a leader in safety,

  • and we do believe that's the foundation for success,

  • and it builds on all the test miles that we've done.

  • So, you know, we keep coming back

  • to when you create vehicles that drive themselves safely,

  • we think there's a lot of potential

  • uses and business opportunities,

  • and that's what we're focused on.

  • Anmuth: Thank you, Ruth.

  • woman: Thank you. And our next question

  • comes from Heather Bellini of Goldman Sachs.

  • Your line is now open.

  • Bellini: Great, thank you.

  • I wanted to ask two quick questions.

  • One just--one on GDPR and then one on Cloud.

  • On GDPR, I was just wondering if you could share with us

  • kind of any impact you're thinking

  • about as the implementation occurs later in May,

  • so any thoughts you could share there would be great.

  • And then on Cloud, Sundar,

  • you had mentioned you're seeing a lot of momentum.

  • You said G Suite I believe accelerated in Q1.

  • I was wondering if there was any color on the GCP side

  • that you could share from a growth perspective,

  • if that business accelerated or not

  • and, you know, kind of how are the

  • deal sizes trending

  • for that business in particular?

  • Thank you.

  • Pichai: Great. Maybe I'll do the GDPR first.

  • You know, GDPR, you know,

  • I realize is a fairly new public topic,

  • but for us it's not new.

  • You know, we started working on GDPR compliance

  • over 18 months ago

  • and have been very, very engaged on it.

  • It's really important, and we care about getting it right,

  • and overall we've long had a very robust

  • and strong privacy program at Google too.

  • So we are committed to meeting requirements

  • on May 25th and also long-term.

  • We are working very closely with advertisers,

  • publishers, and our partners,

  • and, you know, we'll also update all the privacy policies

  • and controls we provide to users worldwide.

  • So it's a big effort. We are very committed to it.

  • You know, we are very focused on getting it right

  • by our users and partners,

  • and that's where our focus is now.

  • On--Heather, on Cloud

  • I guess your question was about overall growth,

  • and, you know, we are continuing--the momentum

  • has been very strong on Cloud as well.

  • You know, we hadn't talked about G Suite much

  • and so we highlighted the momentum there,

  • but Cloud is continuing its great growth.

  • We are seeing it across the board.

  • Things work that we'd call out

  • as we are seeing larger deals as well.

  • We are seeing good synergies between G Suite and Cloud.

  • The areas where we have done acquisitions like Apigee,

  • they are beginning to work

  • in terms of driving synergies to Cloud,

  • and, you know, the efforts we are beginning

  • to put together with our partners,

  • you know, that is beginning to bear fruit as well.

  • So we have, you know, go-to-market programs

  • now with SAP, Cisco and Salesforce,

  • and I think we are beginning to see early results from that

  • and, you know, hopefully that translates

  • into more momentum going forward.

  • Bellini: Thank you.

  • woman: Thank you. And our next question

  • comes from Eric Sheridan of UBS.

  • Your line is now open.

  • Sheridan: Thank you very much for taking the question.

  • Maybe two for Sundar if I can.

  • One, on mobile search, continue to call

  • that out as a point of strength in the results.

  • What are you most excited about in terms

  • of either product innovation,

  • whether you're building to get consumers

  • to adopt mobile search more broadly on devices

  • globally which could lead to more ad budgets

  • moving into mobile search?

  • And then on hardware,

  • you've now been through two years

  • of sort of Pixel devices.

  • You've made the acqui-hire

  • of HTC engineers.

  • Can you give us a sense of what you've learned

  • so far from your hardware efforts

  • and how that might involve product innovation

  • or go-to-market strategies long-term?

  • Thanks so much.

  • Pichai: Good. You know, on mobile search,

  • you know, for me,

  • you know, mobile obviously raises the bar,

  • and if you look at the evolution of Search,

  • you know, we came from--we evolved

  • to stay ahead of user expectations,

  • and we evolved from just providing links to answers.

  • I just feel at a high level

  • the next big evolution we are doing,

  • as part of mobile search and Assistant,

  • is to actually help users complete actions,

  • to help get things done,

  • and, you know, that's really hard to do at scale,

  • and that's the work we are doing,

  • and as we do that, you know,

  • it'll impact not just the Assistant

  • but mobile search more broadly,

  • and obviously there is a commercial impact as well.

  • So we continue to be very excited

  • about the opportunities there.

  • On hardware, you know, the exciting part for us is,

  • you know, now, you know,

  • I think, you know, we have all the end-to-end

  • capabilities of a world-class,

  • you know, hardware organization,

  • along with the quality of the software organizations

  • we've always had,

  • and in this area it truly takes long-term planning.

  • And so, for example, if you think about

  • Silicon, et cetera,

  • the longer you can do it the more advantages you have,

  • and so, you know, I definitely feel

  • we are taking the steps to us

  • being able to do this well for the long term.

  • Part of that obviously involves scaling up

  • our go-to-market strategies,

  • both in the U.S. and internationally,

  • so that we can drive that option.

  • You know, I said earlier our Net Promoter scores show

  • that we are right up there with the best-in-class devices,

  • and across all the products we have.

  • Not just our Pixel.

  • Across our Nest family and everything we do.

  • So the opportunity is clearly there.

  • We're gonna lean into it,

  • and, you know, it takes two to three years

  • to really get to the scale where we want to see it,

  • but we are committed to getting there.

  • Sheridan: Thanks so much.

  • woman: Thank you. And our next question

  • comes from Mark Mahaney

  • of RBC Capital Markets.

  • Your line is now open.

  • Mahaney: Great, thanks. I want to follow up

  • on Heather's question on GDPR,

  • and the question I want to ask is I understand

  • that you've, you know, been working for a long time

  • to make sure that you're compliant,

  • but do you think that GDPR or other regulation

  • that you see on the horizon is likely to impact materially,

  • the targeting capabilities that advertisers have on Google?

  • Is there something in the regulation

  • that's gonna make Google

  • and its properties less attractive to advertisers?

  • That's the action question I want to ask.

  • Thank you.

  • Pichai: Yeah. Thanks, Mark.

  • You know, above everything else, you know,

  • we are working through GDPR.

  • We are making sure we are focused on

  • getting the user experience

  • right for our users and our partners,

  • but to clarify your question further, you know,

  • first of all it's important to understand

  • that most of our ad business is Search.

  • We rely on very limited information,

  • essentially what is in the keywords,

  • to show a relevant ad or product.

  • And so, you know, we've been preparing this for 18 months,

  • and I think--I think, you know, we're focused

  • on getting the compliance right.

  • It'll be a year-long effort

  • and, you know, we are helping not just us

  • but our publishers and partners,

  • but overall we think we'll be able to do all that,

  • you know, with a positive impact

  • for users and publishers and advertisers

  • and so our business.

  • Mahaney: Okay. Thank you, Sundar.

  • woman: Thank you. And our next question

  • comes from Brian Nowak of Morgan Stanley.

  • Your line is now open.

  • Nowak: Thanks for taking my questions.

  • I have two. The first one on desktop search.

  • It's always nice to hear that your oldest business

  • is still growing.

  • Just curious, could you give one

  • or two tangible examples or products

  • that are still driving the desktop search growth?

  • And Sundar, I understand you're always focused

  • on user experience.

  • At a high level, what do you see as the biggest area

  • with potential further improvement in desktop search?

  • And let me ask you the same question about YouTube.

  • What are sort of the biggest areas of tension

  • that you're focused on improving

  • from a user perspective on YouTube

  • right now?

  • Pichai: So, you know, on desktop search--sorry,

  • is your question on the user experience on desktop search?

  • How do we see improvements?

  • You know, look, I mean, the same--first of all,

  • users are having cross-device experiences,

  • cross-screen experiences, right?

  • So I think your desktop search experience, mobile search,

  • everything goes hand-in-hand and, you know, every--you know,

  • all the work we are doing to make mobile search

  • better translates to desktop search as well.

  • Areas where desktop search historically

  • has been a bit behind

  • is in terms of things like identity and payments

  • and having all that work well to enhance the user experience,

  • and with Chrome now we are investing

  • a lot in those areas as well,

  • and I think that will contribute

  • to overall improvements there.

  • On YouTube, you know, there are many,

  • many areas we are focused on YouTube.

  • We're always very focused on making sure

  • there are supporting emerging formats,

  • be it mobile live-streaming or emerging formats like VR,

  • and so that's an area focus for us.

  • We're also really looking at what are all monetization

  • options for creators beyond advertising.

  • So be it subscriptions, features like Super Chat

  • which we've launched are very popular.

  • We have beta testing sponsorships,

  • merchandise, merchandising

  • and concert ticketing, et cetera, right?

  • So these are all areas by which we are improving,

  • and obviously there are additional areas,

  • like Music and YouTube TV,

  • which are seeing great momentum as well.

  • Nowak: Great, thanks. woman: Thank you.

  • And our next question comes from Ross Sandler of Barclays.

  • Your line is now open.

  • Sandler: Great. Just two questions please.

  • Americas revenue accelerated nicely

  • on a currency-neutral basis.

  • This is a geography that rarely comes up on these calls,

  • so any color about what's driving that acceleration

  • and the sustainability of what's going on

  • in the Americas region?

  • And then Ruth, a question on Sites TAC.

  • So I know you said the pace of deleverage

  • is gonna start to improve next quarter.

  • Is this something that we should expect

  • to happen for a year

  • and then kind of normalize

  • back to a pretty steady pace of deleverage

  • or is this--are we over some critical threshold

  • and we should, you know, see this trend

  • of moderating deleverage

  • continue for several years into the future?

  • Thanks.

  • Porat: So on your first question,

  • Other Americas--you know,

  • I would say, like the other regions,

  • really pleased with the strength

  • we have across the regions.

  • It is obviously one of the smaller ones,

  • so growing at a slightly faster clip,

  • and really pleased with the broad strength there.

  • It starts with the sites revenue strength,

  • but on top of that they benefited from hardware devices

  • launching in some additional markets over the past year.

  • And then in terms of TAC, you know,

  • I would say there's not much to add to what we've already said

  • after some kind of sustained period

  • of stronger increases.

  • We were pleased last quarter to be able to signal

  • that this quarter that pace of change is slowing

  • and, you know, I'll just leave it at that for now.

  • woman: Thank you. And our next question

  • comes from Anthony DiClemente of Evercore.

  • Your line is now open.

  • DiClemente: Okay. Thank you for taking my questions.

  • I have two, one for Ruth and one for Sundar.

  • Ruth, on capex, even if we excluded the Chelsea Market

  • one-timer,

  • the growth in capex is really substantial,

  • even on a kind of recurring basis.

  • Should we expect that sort of dramatic growth

  • or step up in the growth rate in ongoing capex

  • to continue throughout the year?

  • Or, you know, other than the Chelsea Market one-timer,

  • were there any reasons to think that it was timing

  • in terms of the timing front-end

  • weighted into the first quarter for capex?

  • And then secondly, on Sundar, just a question on YouTube

  • and your media strategy at a higher level.

  • In view of the success of other

  • competitive subscription TV products

  • out there, Internet video products,

  • can you just talk about YouTube Red

  • and any thoughts on ways you can accelerate growth

  • for your YouTube subscription video products,

  • whether that may be organic investment

  • in content, original production,

  • or even via acquisition.

  • Thank you.

  • Porat: So in terms of capex, you know,

  • it's about equally split between facilities

  • and our technical infrastructure,

  • and, you know, we had the $2.4 billion purchase in New York

  • as well as this continued ground-up development projects.

  • Facilities does tend to be lumpier over time.

  • We are continuing with the ground-up development projects,

  • and, you know, as a reminder, we do favor owning

  • rather than leasing real estate

  • when we see good opportunities,

  • and that has served us well over the years.

  • But I think more to your question,

  • with respect to technical infrastructure,

  • that reflects investments in compute power

  • to support growth that we see across Google,

  • and the largest component is on machines.

  • It's also on data centers and undersea cables,

  • and on machines the biggest contributor

  • is the demand that we're seeing.

  • So in particular it's the expanding application

  • of machine

  • learning efforts across Alphabet,

  • plus the requirements for Cloud and Search and YouTube,

  • and secondarily the increased cost of newer technologies.

  • You know, CPUs, memory, network.

  • So I think, you know,

  • really to answer your question most directly,

  • it reflects the demand that we're seeing,

  • so I wouldn't want to suggest, you know,

  • a one-off in terms of the investments

  • we're making in technical infrastructure.

  • And then in terms of the data centers,

  • we are investing globally.

  • We currently have over 20 sites on four continents,

  • and that's under differing stages of construction

  • as Sundar noted,

  • and, you know, it's across the U.S.

  • Tennessee, Alabama, South Carolina, Iowa.

  • So we're really building out to support the growth

  • that we're seeing.

  • woman: Thank you--

  • Pichai: Sorry, on the second question on YouTube.

  • You know, for sure, you know,

  • that option and feedback across both

  • YouTube Red and YouTube Music has been great to see.

  • We are doing a lot more work there.

  • You will see us continue to invest further

  • and develop those offerings better,

  • and as part of that, you know, further drive that option.

  • So for example,

  • YouTube Originals end up playing a big part of YouTube

  • Red subscriptions, and so far

  • we've launched in a handful of markets,

  • and we'll continue to roll it out to more markets there.

  • And on YouTube Music, you know,

  • we are working on enhancing the product,

  • and I think there's definitely great opportunities

  • there as well.

  • DiClemente: Okay. Thank you very much.

  • woman: Thank you. And our next question

  • comes from Dan Salmon of BMO Capital Markets.

  • Your line is now open.

  • Salmon: Hi. Good afternoon, everyone.

  • Sundar, I have two for you.

  • First, during the quarter

  • there were some reports of changes in leadership

  • at your Search and AI divisions

  • functionally, sounds like separating leadership

  • over those two very large,

  • important businesses for the company.

  • Could you talk a little bit more about that

  • and how that may impact broader strategy for the company?

  • And then second, a little bit more tactical one

  • on your advertising business you launched,

  • Shopping Actions, during the quarter

  • with a pay-per-sale model, pricing model,

  • and I was just curious to hear

  • what type of feedback you were getting from advertisers

  • that led to a product with that pricing model in particular

  • or any other features of Shopping Actions

  • that you think are important to highlight.

  • Pichai: Thanks, Dan. On the--you know,

  • we obviously--you know,

  • Search has been leading the company in terms

  • of how they have been adopting machine learning and AI,

  • and it's really working well through Search and Assistant.

  • We sense that, you know,

  • obviously as an AI-first company,

  • AI cuts across everything we do in Google,

  • so as an organization it's a horizontal organization

  • which needs to serve all our areas,

  • and in some ways the change reflects that,

  • and, you know, we have very capable leaders.

  • Jeff, who runs--you know, was the founder of Google Brain

  • and, you know, really well-positioned

  • to lead our AI efforts,

  • and Ben has been at Google since the early days of Search.

  • Started at Google in 2000

  • and has been driving Search for over 18 years.

  • And so we are very excited,

  • and we think the changes will serve the company well.

  • On your second thing,

  • the question was on Shopping Actions?

  • Salmon: And in particular the price-per-sale pricing model.

  • Pichai: Oh. You know, so I think we, you know,

  • announced this new service in March,

  • and the feedback has been very positive,

  • I mentioned earlier, which is, you know,

  • for retailers when they are testing this,

  • they see it drives an increase in basket size,

  • so that means users are interacting

  • with the product well

  • and, you know, that's all I have to share for now.

  • It's still early days.

  • Salmon: Okay, great. Thank you.

  • woman: Thank you. And our next question

  • comes from Colin Sebastian of Robert Baird.

  • Your line is now open.

  • Sebastian: Great, thanks. A couple from me please.

  • First on the Cloud business.

  • I was wondering if you could provide any color,

  • at least on the relative momentum

  • you're seeing in that segment from infrastructure services

  • compared to platform or software services?

  • And then related to the adoption of AMP.

  • A key question we get asked

  • is whether that ultimately changes usage,

  • and maybe you have some perspective on this

  • from Android,

  • but in the ecosystem between mobile web pages

  • and in-app usage,

  • are you seeing any shift among users between those formats?

  • Thank you.

  • Pichai: Yeah. On the first question of Cloud,

  • you know, look, I mean, I--you know,

  • I think the main thing I would say is the fundamental drivers

  • of our option of Google Cloud,

  • you know, based on what we hear back from customers is,

  • you know, our advantage in data analytics and machine learning.

  • The fact that we really support an open,

  • agile developer environment.

  • Kubernetes has literally become

  • the standard for workloads,

  • and the fact that we are open in terms

  • of how we approach this space.

  • Security is becoming a big differentiator for us

  • and something we've been leading for a while,

  • and I think that's driving it.

  • G Suite, as I called out earlier,

  • you know, is a good synergistic driver.

  • You know, G Suite is doing well,

  • and clearly a very unique offering,

  • and it's gotten very comprehensive.

  • And so I think overall it comes together well.

  • On your second question around AMP, you know, AMP has been,

  • you know, definitely very successful.

  • It's really made publisher content

  • much more friendly for users

  • in terms of latency and the user experience,

  • and hence, you know, that option has been great for sure.

  • AMP has definitely helped the mobile web,

  • and that's part of the big reasons we did it.

  • You know, mobile web is still a big part

  • of how users consume content,

  • especially around news, and so, you know,

  • us investing there clearly makes a difference.

  • I guess if, you know, for example, you know,

  • when we look at--I don't know.

  • J.Crew adopted AMP.

  • Their mobile page loading times are now over 90% faster,

  • and now they are integrating the Google Payment Request API

  • that reduces checkout times from two minutes

  • to 30 seconds or so.

  • So things like that, you know,

  • we're gonna constantly stay on improving the mobile web,

  • and that plays a big part in how our ecosystem works.

  • Sebastian: Thank you.

  • woman: Thank you. And our next question

  • comes from Michael Nathanson of MoffettNathanson.

  • Your line is now open.

  • Nathanson: Thank you.

  • I have two, one for Sundar and one for Ruth.

  • First for Sundar, could you give us any sense

  • of how Google Home consumers

  • are using Search on these devices

  • differently than maybe the traditional ways of Search?

  • And your findings in those homes,

  • is it additive to rural search activity?

  • And then for Ruth, when you look

  • at the last page of the press release

  • where you've shown the new monetization metrics

  • you see a real increase

  • in the cost-per-impression on network sites.

  • So can you talk about maybe what's happening there?

  • Is there a mix-shift?

  • Types of publishers, types of products,

  • or is that just market inflation?

  • Thanks.

  • Pichai: For sure--in a Google Home gives rise

  • to a lot of new and unique use cases.

  • You know, Actions had a big part of it.

  • You know, "Call Mom" is a good example

  • of something you say to Google Home

  • a lot, you know, which is different

  • than what you would say to Search.

  • We see this as a good complementary thing.

  • You know, you will see Search embrace

  • some of the capabilities you find

  • in Google Assistant and Home and vice versa,

  • and so overall

  • I view this as additive in the long term,

  • and we are definitely just getting started there.

  • Porat: And then on the network monetization

  • trends, first, just to give people a bit more color,

  • when we launched the AdSense businesses our network

  • revenues were largely click-based,

  • and over time there's been a meaningful

  • mix change in our business

  • given the strong growth in programmatic,

  • which is impression-based.

  • So as a result this shift now covers more of the business,

  • and then in terms of the question on impression growth

  • versus CPM growth,

  • you know, as we've discussed on prior calls,

  • the network business is actually

  • a number of different businesses,

  • and then within that we had flat year-on-year growth

  • in the number of impressions that was driven

  • by efforts to improve user experience

  • through a reduction of less relevant ads and AFC,

  • and so these changes had a positive impact

  • on the year-on-year growth in CPMs,

  • and then the trend in impressions

  • and CPMs can clearly be volatile from quarter

  • to quarter as we're optimizing for the user,

  • publisher, and advertiser,

  • but it really goes to the efforts that we make.

  • Nathanson: All right. Thanks, Ruth. Thanks, Sundar.

  • woman: Thank you.

  • And our next question comes from Brent Thill of Jefferies.

  • Your line is now open.

  • Thill: Good afternoon.

  • Just as a question regarding any changes on your framework

  • for growth versus operating margins.

  • The last few quarters you've seen steady

  • top line acceleration, yet the margins were down.

  • Can you just talk about how you think about it at a high level?

  • Any changes from the past?

  • Porat: Yeah, that's an important question.

  • As we've talked about on many, many calls,

  • we have been and remain focused

  • on supporting long-term revenue and profit growth,

  • and we think the opportunity set ahead of us

  • is quite extraordinary,

  • and as I said in opening comments,

  • just given our confidence and as we're looking forward,

  • we want to make sure we're investing appropriately

  • in the next phase of innovation,

  • and we have clarity about some very compelling opportunities,

  • and in our judgment that enables us

  • to maximize shareholder value.

  • So we're taking the steps really to put in place

  • the support for longer term growth.

  • Part of what I'm saying you can see

  • in our sites revenue growth.

  • Tried to make that clear in opening comments.

  • We see this consistent, strong momentum globally,

  • and we're really excited about the still sizeable opportunity

  • led by mobile search,

  • and we're continuing to invest

  • to enhance the user and advertiser experience

  • and thereby extend the growth in our ads business.

  • You can see this also in the trend on capex spend,

  • as I noted, you know, in our opening comments.

  • The investments we're making there really provide

  • the compute capacity to support our growth outlook,

  • and that's supporting, you know,

  • the opportunities that come out of machine

  • learning and the Assistant,

  • and then we also see extraordinary upside

  • in the newer markets as Sundar's talked about,

  • most notably Cloud computing and hardware,

  • and so we're investing to support

  • the long-term growth opportunity there.

  • And then finally when we look at the market opportunity

  • in both self-driving cars and life sciences,

  • our judgment is it makes sense

  • to place the kinds of investments that we are,

  • and with all of this, what also hasn't changed

  • is we appreciate the importance of prioritization

  • and picking our spots,

  • and we're keenly focused on steps

  • we can take to both make the right investments

  • with the proper intensity while being diligent

  • about long-term plans and returns.

  • So at a high level, the approach hasn't changed.

  • You're seeing the investments here.

  • Thill: Thank you.

  • woman: Thank you. And our final question

  • comes from the line of Stephen Ju of Credit

  • Suisse. Your line is now open.

  • Ju: Okay, thank you. So, you know, Sundar,

  • I think one of the themes

  • that you as a management team has talked about has been

  • to I guess democratize advertising with AI to help

  • SMBs who may have found advertising across

  • Google's ad products to be perhaps overwhelming.

  • So, you know, can you talk about the rate of uptake

  • among the smaller advertisers and whether or not

  • this is helping to catalyze growth in new budgets

  • and where these guys might otherwise

  • have not been able to advertise before.

  • There's SMBs and then there's local also,

  • so what will be the plan to get this technology

  • into the hands of folks who will want to use them?

  • Thank you.

  • Pichai: Look, I mean, this is a big focus for us

  • and, you know, today,

  • SMBs are--you know, play a big, big role in our ecosystem

  • and, you know, we are doing a lot of stuff

  • to support them across the board, right?

  • And from, you know--from things like,

  • you know, our offerings to help

  • SMBs get an online presence, create a website,

  • be discovered in local search and Google Maps.

  • So we--you know, we do a lot of detailed work to make sure

  • SMBs are working well.

  • We're also doing a lot of stuff on local as well,

  • including efforts even around local services.

  • So we have very specific initiatives.

  • This is gonna be--I mean, it's actually--to us

  • it's the bread and butter of what we do here,

  • and so there's a lot of effort underway,

  • not to mention the fact that we provide G

  • Suite for businesses as they scale up as well.

  • So it's an end-to-end offering,

  • and you'll continue to see us invest more here.

  • Ju: Thank you. woman: Thank you.

  • And that concludes our question and answer session for today.

  • I'd like to turn the conference back over to Ellen West

  • for any closing remarks.

  • West: Thanks, everyone, for joining us today.

  • We look forward to speaking with you again

  • on our second quarter call.

  • woman: Ladies and gentlemen, thank you

  • for participating in today's conference.

  • This does conclude the program, and you may all disconnect.

woman: Good day, ladies and gentlemen,

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