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  • What is knowledge management?

  • Knowledge management is a set of tools, techniques, methods, ways of working, and desired behaviours

  • which help an organization to be more effective.

  • It is different from other improvement toolkits and management movements like Six Sigma or

  • LEAN Manufacturing because it focuses much more on "know how" and the "know who".

  • How do you put that to work more effectively in an organization?

  • How do you share the key points, nuggets and "rules of thumb"?

  • How do you ensure that the right contacts are made such that people have the right conversations

  • they need to have at the beginning of the project, before everyone gets into action?

  • This is why Knowledge Management is quite a "broad church" of techniques and approaches

  • - and is getting broader every year.

  • So what kind of activities might I become involved with if I'm a Knowledge manager?

  • You could find yourself exploring tools to identify and support the networks in an organization;

  • networks or communities of practice; ways of mapping how people are connected, ways

  • of improving these connections, looking for who talks to who, who trusts who and how you

  • can optimize that.

  • You could look at how good an organization is at learning before activities, learning

  • after activities. How do you ensure that the lessons you capture after the projects are

  • meaningful, are full of recommendations, useful action points for somebody?

  • You may need to encourage teams to learn continuously, during activities rather than waiting until

  • the end of a major project before they take the time to pause and reflect and learn.

  • It could be about learning, it could be about networks, could it be well be around how we capture knowledge such the value can be multiplied.

  • How do you take a "nugget" or insight and capture it in such a way the people are intrigued,

  • interested and want to get in touch with the person who wrote it? How do you package in

  • a way it doesn't destroy all of the emotion, all of the context, but seems to carry it

  • with it? This will involve the increased use of multimedia, much more use of connections

  • to some of the social media so that you're only ever one click away from a conversation.

  • Finally it has a lot to do with the way that we behave, the way that we work, the culture

  • which we establish and support and nurture - or come against, as leaders in an organisation.

  • You may need to confront a "not invented here" culture, to support and make it safe for people

  • to share their experiences (failures as well as successes) and desirable to learn from

  • those of others.

  • Knowledge management encompasses all of these areas: behaviours, processes, technologies,

  • learning and networks. This is what makes it an exciting and constantly evolving discipline.

What is knowledge management?

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