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  • There was a time when instant coffee was considered

  • the height of sophistication.

  • And Nescafe's Gold Blend set the standard for luxury and class.

  • Nowadays, we've all become coffee connoisseurs.

  • It's a bit thin.

  • So it could be a bit stronger.

  • But the taste is good.

  • Pretty strong.

  • Mm.

  • But I like it.

  • It's really nice.

  • It's not the best coffee I've ever had.

  • But it's not too bitter.

  • With customer expectations higher than ever before,

  • Nestlé, the makers of Gold Blend,

  • are having to adapt to survive.

  • We invented the soluble coffee more than 80 years ago.

  • And we have seen continuous growth for 80 years.

  • What is very, very important-- and why soluble coffee is

  • and will remain part of the life of a lot of consumers -

  • is that we continuously upgrade through new technology and keep

  • that product absolutely relevant to people.

  • The plan is to update Gold Blend's recipe and packaging

  • to reflect a more premium product.

  • We have seen a strong increase in consumer demand

  • for premium coffee.

  • And we knew that we had to step change Nescafe Gold.

  • In the new one, we have a mix of soluble coffee and roast

  • and ground coffee, which is ground 10 times finer than

  • normal, which is then added to the soluble coffee to maximise

  • the freshness of taste and aroma.

  • The ambition is that a cup of Nescafe Gold

  • should be able to compete with roast and ground coffee.

  • The new recipe has been subject to years of testing.

  • And so don't be surprised.

  • It's a little bit of a slurp.

  • The problem is that sales of instant coffee

  • are slowing in western Europe compared to the so-called pod

  • coffee or ready-to-drink varieties.

  • And given the range of out-of-home alternatives

  • at our disposal, there has to be a question

  • mark over whether a new recipe and some fresh new packaging

  • will be enough to turn heads back to instant.

  • But a Gold Blend reboot might not

  • seem so crazy when put in a more global context.

  • It is true that in developed markets,

  • instant coffee doesn't have much growth.

  • Having said that, soluble coffee's still extremely

  • relevant to the overall growth equation for Nestlé,

  • because it's still massive in emerging markets -

  • so all of Southeast Asia.

  • Japan is also a big instant coffee market.

  • Latin America - where you have billions

  • of people living - still, you have big consumption that

  • is made in instant coffee.

  • Today, every day 5,500 cup of Nescafe are drunk every second.

  • And this is in different forms and different varieties.

  • It's very important for Nestlé to get our coffee strategy

  • right.

  • This is our largest category.

  • This is a fast growing category.

  • We are absolutely convinced that soluble coffee

  • is part of our future for a very, very long time.

  • With so much at stake, Nestlé will be hoping that customers

  • share their confidence in Gold Blend's evergreen appeal.

There was a time when instant coffee was considered

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