Comfort, and I am so happy to have you here today. In today's lesson, we are

going to go over a few phrases that you can use when you are using the phone. In

particular, we are going to go over a few phrases that you can use when you are

calling someone and a few phrases that you can use when you are answering the

phone. This lesson is great for you if you work

in an office and you are trying to practice some of your telephone skills,

or even if you just want to feel more comfortable and confident using the

phone. In the description box below, I do have a link to my blog that has some

free video resources that I have made for you that have all of the phrases

that we are going to go over today, and also a few different sample

conversations so you can see how to use these phrases. In addition, I've also

included a few extra phrases that you can use when you are on the phone so be

sure to check that free resource out. Again, it's in the description box below.

So let's start with going over a few phrases that you can use when you are

calling someone. So this first phrase you can use in a formal or business setting,

or you can also use it in a more casual or relaxed setting. When you are calling

someone and the other person says, "hello," you can say, "may I speak with Sarah

please?" This is a wonderful and polite phrase for you to use. Again, "may I speak

with Sarah, please?" Now, let's say the other person on the line is not who you

are calling for. Let's say you are calling a company or you are calling a

receptionist. Now, let's say the other person on the line does not know who you

are. So, you've said "may I speak with Sarah, please?"

and maybe the other person doesn't know you, so they may say "may I ask who is

calling?" That is when you can say "this is Sarah, and I am calling for Sam. Is he

available? It states again who you are and who you are trying to call. Again,

this is a very polite way to phrase this question. Now, let's say the person you

are calling for is not available and the other person on the line is telling you

this. You can say, "would you please tell them to call Sarah Comfort at their

earliest convenience, please?" Again, this is a very polite phrase and it's a very

polite way to ask for the person that you were calling for to call you back

when they are available. So, all of these phrases can be used in a

formal business setting or they can be used in an informal casual setting. If

you are using them in a casual setting, it will come off as very polite, which is

never a bad thing! So, if you want to use it in an informal setting, say you are

calling your friends, or you are calling someone else you know, feel free to use

any of these phrases. Now let's go over a few phrases that you can use when you

are answering the phone. So a great phrase to use if you are in a

professional or business setting is, "hello, this is Sarah Comfort speaking, how

may I help you?" It immediately tells your caller who you are and you offer

assistance. Again, this is very polite, and any boss or manager would be very happy

with an employee that answered the phone in such a polite manner! Now, this is a

little formal if you are just calling friends or you are receiving a call from

a friend or a parent. When I am not at work, the way I answer the phone is I say

"this is Sarah Comfort speaking." It's still a very polite way to answer the

phone, but not quite as formal as "hello, this is Sarah Comfort speaking, how may I

help you?" Instead when I am off work and answering

the phone on my own personal time, I simply say, "hello, this is Sarah Comfort

speaking." Now this last phrase is great if you work for a company and you

frequently receive calls for that company, like if you work in a call

center or if you are a receptionist. This phrase is probably very similar to a

script that you have to follow, but it is a wonderful phrase to use if you don't

already have a script, and that is to say "thank you for calling" and then you put

in your company name so, "thank you for calling Comfortable English, my name is

Sarah. How may I help you today?" If it's a customer calling, you are

immediately thanking them for calling, you're telling them your name, and then

you're offering your assistance. Those three things are a wonderful way to

start a phone conversation with a customer or a client. Again in the

description box below, I do have those video resources for you where I have

listed out all of these phrases and some more sample conversations so that you

can become more familiar with how to use these phrases when you're using the

phone. If you enjoyed this lesson or if you learned something today, please be

sure to give it a thumbs up, and if you want to see more videos like this, please

be sure to hit the red subscribe button. Thank you for joining me today, and I

will see you next time. Bye!