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  • Hello.

  • My name is Emma, and in today's video I am going to teach you how to do really well on

  • your interview.

  • So, if you're looking for a job and you have an interview coming up, I'm going to talk

  • to you about a type of question you might hear during your interview.

  • I'm going to tell you how to recognize this type of question, and how to answer this type

  • of question, along with many tips that can help you.

  • Okay?

  • So if you're about to do an interview, don't stress out - we can do it.

  • All right, so let's look at the types of questions we're going to talk about today.

  • Today we're talking about behavioural interview questions. Okay?

  • So let's look at some examples to understand what I mean by "behavioural interview questions".

  • Okay, so we have this question: "Tell me about a time when you worked effectively under pressure."

  • So take a moment to think about that question.

  • "Give an example of how you worked on a team.", "Describe a time when you had to deal with

  • a very upset customer.", "Have you ever made a mistake?

  • How did you handle it?"

  • Okay, so when we're talking about behavioural questions, it's important to think about:

  • What is being asked of you?

  • Okay?

  • So, the main thing with these types of questions is this word here: "Give an example".

  • Behavioural questions... behavioural interview questions require that you give an example

  • of how you have dealt with or handled a situation.

  • So, my next question to you is: Do you think we're talking about an example of the past,

  • something that's happened; the present; or the future, something that could happen?

  • So look at these questions.

  • Are we talking about a past example, a present example, or a future example?

  • If you said: "Past example", you are correct.

  • When we talk about behavioural interview questions, what the interviewer is asking is they want

  • you to give a past example. Okay?

  • Something you have done in the past.

  • How can you recognize these types of questions?

  • Because there are many different interview types of questions, these are just one type,

  • so how do you know if it's behavioural interview question?

  • That's a very good question.

  • One way to know is by looking for key words. Okay?

  • So, a lot of the times behavioural questions start off with some sort of hint or clue.

  • "Tell me about a time" is an example. Okay?

  • "Tell me about a time when you worked effectively under pressure.", "Tell me about a time when

  • you disagreed with your boss.", "Tell me about a time when you had problems with your co-workers." Okay?

  • So lot of the times you will hear: "Tell me about" or "Tell me about a time", and that's

  • a signal: Okay, this is probably a behavioural interview question.

  • You might have this as a starter to the question, they might ask you: "Give me an example of

  • how you worked on a team."

  • or "Give me an example of a time when you showed leadership." Okay?

  • So those would both be behavioural questions.

  • Again: "Describe a time".

  • A lot of the times you'll hear the word: "a time" or "an example".

  • So this is another common phrase you will hear with behavioural interview questions.

  • You might also have a question like this: "Have you ever made a mistake?", "Have you

  • ever had difficulties working with somebody?", "Have you ever had a conflict with a customer?",

  • "How did you handle it?

  • What did you do?"

  • So these types of questions, they don't have the same key words as the ones above, but

  • usually they're written or they're said with the present perfect tense, and usually you'll

  • hear a second follow-up question: "How did you handle it?" Okay?

  • So, key word here: "did".

  • If you hear the past tense in the question, then they probably want you to answer the

  • question using a past example.

  • Okay?

  • So, this might be a little bit confusing, you might be a bit worried, you know: "Oh,

  • these questions seem really hard."

  • Well, the very first step is recognizing these questions, so that's what we're going to do

  • right now.

  • We are going to practice recognizing behavioural interview questions.

  • Okay, so now we are going to practice identifying behavioural interview questions. Okay?

  • So what I want you to do is I want you to pause the video, but before you do that I

  • want you to get a piece of paper and a pen, and on a piece of paper I want you to make

  • something that looks like this. Okay?

  • And once you've done that, then we can get started.

  • So, pause the video and draw this.

  • Okay, so welcome back.

  • What we are going to do now is I am going to say some typical or some common interview questions. Okay?

  • And you need to decide if they are behavioural questions or not behavioural questions.

  • Okay?

  • So what you can do is when I ask you a question, you can just put a checkmark in either of

  • these categories.

  • And so we'll do the first one together so you can see what I mean.

  • Before we begin, just remember: When we're trying to figure out if it's a behavioural

  • question, we can listen for the key words.

  • Oftentimes you'll hear something about an example or "Describe a time", or the key words

  • I mentioned before, or the question might be in the past tense.

  • So those are two clues that this is a behavioural interview question. Okay?

  • So let's get started.

  • So, the first question is: "Give an example of a goal you reached and tell me how you

  • achieved it.

  • So: Give an example of a goal you reached and tell me how you achieved it."

  • Is this a behavioural question?

  • The answer is: Yes it is.

  • Okay?

  • So, again, this is asking you to talk about a past experience of a goal you had and how

  • you reached that goal.

  • Okay, so let's ask another question.

  • Number two: "Where do you see yourself in five years?

  • Where do you see yourself in five years?"

  • So, is this a behavioural question?

  • Okay, so again you need to ask yourself: "Did you hear any key words?

  • And are we talking about the past, the present, or the future?"

  • This question is not a behavioural question.

  • Okay?

  • "Where do you see yourself in five years?" we're actually talking about the future; we're

  • not talking about an example that happened to you in the past.

  • Question number three.

  • Okay, so are you ready? Yes? Okay.

  • "Can you describe three strengths and one weakness?

  • Can you describe three strengths and one weakness you have?"

  • So is this a behavioural question? No.

  • This is not a behavioural question.

  • When we're talking about strengths and weaknesses, we're talking about the present, we're talking

  • about, you know, our...

  • The things that we're good at and the things we're not so good at, but we're not talking

  • about a past example.

  • Okay?

  • So this is not a behavioural question.

  • Okay, number four: "Tell me about a time when you had a challenge or conflict you faced

  • at work, and how you dealt with it."

  • So, again, the question is: "Tell me about a time where you had a challenge or conflict

  • you faced at work, and how you dealt with it."

  • Okay, so this one is a behavioural question.

  • We heard the key word there: "Tell me about a time", so we know right off the bat: "Okay,

  • 'tell me about a time', that's going to be a behavioural question."

  • And the question was asked in the past tense, so we know we have to give an experience to

  • answer the question, something that happened to us in the past.

  • All right, let's do number five.

  • What's a time...?

  • Or: "Describe a time you disagreed with a decision that was made at work.

  • Describe a time you disagreed with a decision made at work."

  • Okay, if you said this is also a behavioural interview question, you are correct: "Describe

  • a time", so that's, again, a key word, and we're talking about something that happened

  • in the past. Okay.

  • Question number six: "If you were an animal, which animal would you be and why?

  • If you were an animal, which animal would you be and why?"

  • So this question is not a behavioural question.

  • Okay?

  • This is talking about an imaginary situation.

  • We're not talking about the past, we're talking about something imaginary that hasn't happened.

  • Okay, and the final question: "Tell us about a time when you were a leader.

  • Tell us about a time when you were a leader."

  • Okay, so is this a behavioural question or a different type of question?

  • If you said this is a behavioural question, you are correct.

  • Okay?

  • And, again, we have the key word: "Tell me about", "Tell me about a time when you were a leader". Okay?

  • So what we want in the answer is we want you to talk about a time in the past where you

  • have an example of this.

  • So now what we're going to do is we're going to learn what makes a really good answer to

  • a behavioural interview question.

  • Okay, so we've seen some examples of behavioural interview questions, and there's a lot of

  • other types of questions they can ask, a lot of other examples of behavioural interview

  • questions.

  • Now what we're going to talk about is: How do you answer these questions?

  • So, an answer to a behavioural interview question has four parts.

  • First of all, you need to talk about a past experience or a past example, and so you need

  • to talk about when and where did your...

  • You know, when and where did something happened, what happened, what your actions were, and:

  • What were the results of your action? Okay?

  • So, for example, if the question was: "How do you handle stress?" or "Tell me about a

  • time when you had a stressful situation at work.

  • What did you do?"

  • That's an example of a behavioural interview question, so your answer needs to talk about

  • a specific example, so you need to be very specific and you will have to talk about all

  • four of these parts to have a complete answer.

  • So, I have here two examples.

  • One of these examples is good, and one of these examples is not so good.

  • I want you to guess: Which is the best example and which is the worst example for an answer?

  • So the question was, you know: -"