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  • It's been voted the world's best airport four years in a row.

  • Singapore's iconic Changi. But this isn't your typical airport.

  • It does have the usual shops, bars, departure gates....but even a butterfly garden.

  • Changi is one of the region's busiest international airports

  • and at the start of 2016, saw passenger numbers climb 10% in January.

  • And it's putting that boom in growth down to one specific part of the world.

  • A record 55.4 million passengers passed through Changi Airport last year,

  • and the airport management here in Singapore say that that growth is due to certain routes in and out and around Asia.

  • And that's why the airport's senior VP of operations told me there's been a pivot away from inter-continental long haul flights.

  • Changi being a hub that's closely linked to key markets like China, India and also of course Indonesia.

  • We are seeing that more people are travelling from and within these countries.

  • So we are also working very hard with our airline partners to continue to deepen

  • the connections we have with these cities and especially to our second tier cities in China and India.

  • Singapore's Changi had long been a major hub for flights between western Europe and Austral-Asia.

  • But with the advent of gulf carriers like Emirates, Qatar and Etihad, much of that traffic has disappeared.

  • But Changi management argues that if you want growth - you stay in Asia.

  • I think the rise of the Middle East gulf hubs is a major competitive element for us

  • and of course certain routes between Asia and Europe they are a strong competitor,

  • but the Middle East is too far in the west for what is intra-Asia traffic.

  • And we are very confident that in Asia the rise of the middle class with something like over two or three billion population in Asia alone.

  • Growing more affluent, travelling for the first time over the next 20 years,

  • that is the market that we are aiming to serve. That is something the Middle East carriers and hubs just can't take away from us,

  • so even with this massive increasing capacity given by Terminal 5,

  • I think that just puts us in the table stakes to compete for Asia Pacific traffic.

  • Terminal 5 is Changi's massive new infrastructure project that will add a new terminal building

  • the size of all three current ones combined. It will also include a new third runway.

  • When open in the mid 2020s, it will be equipped to handle a staggering 50 million passengers.

  • But some in the industry have criticised the scale of the project saying it is just too big and too expensive for what Changi needs.

  • Something Choy de Wen rejects.

  • Changi is made up of three smaller terminals and that strategy has put us in good status,

  • we grew from a small airport to what we are today, but each of our terminals are now only about 20-25 million passengers per annum in capacity.

  • Some of our biggest airline groups, especially the SIA Group is growing far beyond that size

  • and it is inefficient for them to operate in two to three terminals.

  • It complicates the operations. It is also difficult for our passengers to find a way around transferring between terminals.

  • So Terminal 5 was designed from the group up to be much bigger, in order to accommodate our biggest airline customers.

  • But before ground even breaks on the new T5 - Changi is eagerly awaiting the opening of another new project at the airport - the Jewel.

  • The multi-billion dollar project will be the largest shopping and lifestyle precinct at the airport -

  • and will also set itself apart with hanging gardens and the world's largest indoor waterfall.

  • We wanted to do, first and foremost, the infrastructure expansion, getting capacity up for terminal 1

  • but we thought why stop there? Why no add on top of that, something to make Changi Airport an interesting lifestyle destination.

  • Something that attracts tourists to come. In the competition between hub airports,

  • we are making sure our airport is efficient, has lots of connections, lots of airlines coming in,

  • but we thought, we could have something special by making Jewel a special place to be,

  • a place to come to and that is what will set us apart from other hub airports.

  • And that is perhaps the unique thing about Changi.

  • It's a place that locals come and spend a day at, even if they aren't flying anywhere.

  • Many kids grew up coming to the airport to study. Here on weekends, people come here for food and shopping.

  • It is a very big infrastructure in a very small country, in relative sense.

  • Therefore, it is a place where, when Singaporeans travel, when they get out of Singapore, they go to Changi.

  • When they come home, they go to Changi. So very much Changi Airport is almost like a home.

  • So when they first come home, they see Changi. That's home.

  • At Changi Airport, I'm Phil Han for CNBC.

It's been voted the world's best airport four years in a row.

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