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  • section one he will hear a woman

  • insurance company to report an accident

  • first you have some time to look at questions

  • you will see there is an example which has been done for you on this occasion

  • only the conversation relating to this will be played first Rawlings insurance

  • Good morning, can I help you? I'm running to report an accident a car

  • accident

  • yes just hold the line above please I'm putting it through to a motor insurance

  • department the insurance company representative is putting the clients

  • through to the motor insurance department so Notre insurance has been

  • written in a space now we should begin you should answer the questions as you

  • listen because you will not hear the recording a second time

  • listen carefully and ask questions

  • 1 to 7

  • Rawlings insurance good morning can help you I'm running to report an accident

  • yes please I'm putting it through to a motion Georgia Department

  • report an accident

  • yes michael has been damaged someone came out in front of the largest oh yes

  • it's Elizabeth record like a party with AC not AK and your date of birth please

  • the 8th of October 1975 and lastly I just think check your address

  • actually I moved house last month so the street named different

  • 6000 risk road I think you've got 22 at Avenue on your records so I'll just

  • making sure that that's fine i sat in the same town still clinton that's right

  • for you have your insurance policy in front of you

  • yes I do you give me the policy number please

  • it's at the top yes 50924

  • in a box it should start with letters fevered double 80910 now I want to ask

  • you about the accident itself is that ok yes that's fine

  • first of all did it happen today it happened yesterday evening but by the

  • time I got home it was late so I didn't call that's not a problem so let's see

  • today's the 13th of September so it happened on the 12

  • wright et Reno approximately what time the accident occurred

  • I wasn't wearing a watch and I was a bit shocked but I'd say was between 8:15 and

  • 8:45 or just recorded it happened at about 8:30 it doesn't matter exactly I

  • don't suppose you got any supporting evidence I mean witness statements that

  • kind of thing I do have witness statements I'm afraid but I've got a

  • police report they came and measured up and kept the marks on the road but

  • unfortunately nobody else was around the time of the accident

  • know so I take it you don't have any medical problems then any injuries and

  • the minor ones it was many the car that got damaged luckily we recommend that

  • you have a check up anyway within 24 hours as possible yes ok make an

  • appointment today and now you tell me what happened exactly I'm going to make

  • a few notes. the full you hear the rest of the conversation you have some time

  • to look at questions

  • eight to 10

  • now listen and answer questions eight to ten I was driving home from the swimming

  • pool and I describe it for me

  • where did the accident happen on the route between Newtown and Cannington I

  • was driving from Newtown heading to watch Callington and right ok when you

  • leave Newtown there's a shop and then the road and then there's a railway

  • bridge okay and then about half a kilometre further wrong there's a

  • crossroads with traffic lights and i was just in between the two when it happened

  • I wasn't going very fast in fact I definitely see over the bridge

  • yes and I passed the park that's on the right hand side and i was just

  • approaching the petrol station was not then it's a bit further along on the

  • opposite side yes as always approaching it I saw a blue van coming towards me

  • the driver had stopped in the middle of the road

  • yes he was waiting to turn into the petrol station but then at the last

  • minute he decided to turn right in front of me he must have thought he had enough

  • time but I had to swerve to avoid him and I came off the road and landed in a

  • ditch on the opposite side yes he came over to see if I was ok but he tried to

  • say it was my phone and there will be one that is the end of Section one you

  • now have half a minute to check your ins

  • much under Section two

  • section to you will hear a woman talking on the radio about a project to

  • conserved or mice in one area of the UK first you have some time to look at

  • questions

  • 11 to 14

  • now listen carefully and ask questions 11 to 14 good morning and welcome to our

  • weekly program about countryside matters with me today I have Jackie Lamitan

  • Jackie works for the nature organization action for wildlife and she's appealing

  • for volunteers for project she's organizing so he think he might be

  • willing to help please listen carefully

  • jackie thank you yes as you've just heard I represent a charity cool action

  • for wildlife which works to protect plants and animals and I'm here today to

  • talk about a project to save a type of mouse known as a dormouse we can still

  • find the door mouse in this area but in the last few decades the number of told

  • myself seriously declined not just in this country but across the world

  • there's several reasons for this loss of habitat climate change

  • competition for food and this area of the UK is now regarded as one of the

  • last strongholds so naturally we want to help the quick church has survived here

  • as much as we can

  • the aim of the first stage of a project is simply to identify specific locations

  • where do mice are still to be found and estimate the number we have here so just

  • tell you a little bit about the creature in case you don't already know the door

  • mouse is a very attractive very small mammal it only weighs about the same as

  • a couple of pound coins it's bright golden in color and it had a fit fairy

  • tale and big black eyes now you've probably all seen a picture of a dog

  • house but you're very unlikely to have seen a real because they're strictly

  • nocturnal also the hyper date from October to April so it's not around at

  • all about half the year so when is the door mouse to be found

  • well you might need to be near a variety of trees and plants so they can be sure

  • of a continuous supply of food throughout the spring and summer they

  • feed on fellows

  • fallen fruit in fruits right not things that are available in turn as the summer

  • progresses here in the UK but dormouse is most likely to live in places like

  • hedge rows or woods or at the edges of farmland so how do we find out exactly

  • where do mice are well as the hard to spot as I said we have to use indirect

  • methods instead of trying to seed or mice themselves we look for evidence of

  • doormat activity you might eat hazelnuts so we'll be looking for the shelves that

  • do myself open to get a nut inside a lot of wildlife species eat hazelnuts it's

  • not just saw nice but it's usually possible to tell which particular animal

  • has opened and not by looking at the marks on the shelves so now for those of

  • you who would like to help us carry out this survey let me tell you exactly what

  • to do

  • you'll need to concern identification sheik like this from us then you should

  • spend time looking for hazel nut shells in the bottom of hedge rows are on the

  • ground in woodlands before you hear the rest of the talk you have some time to

  • look at questions

  • 15 to 20

  • listen and answer questions 15 to 20 if you find one you see identification

  • sheet to try and establish what kind of creature has opened it you'll see from

  • the pictures on the sheet that different creatures do it in different ways for

  • example you'll see that in six make a small hole in the shell less than two

  • millimeters across then there's another type of mouse called a wood mouse which

  • might make a hole in the shell to but they leave parallel to marks on the

  • inner rim of the shell as well as rough scratches on the surface 33 little

  • mammals called vocals these creatures don't leave any marks on the surface but

  • they leave tooth marks on the in a room of the home and these marks are neat and

  • parallel so they're fairly easy to identify

  • there are squirrels and birds they both open the nuts leaving ha shells that got

  • jagged edges I'm finally we have our door mice they make a hole in the shell

  • that has a smooth inner edge and the tooth marks it leads are on the surface

  • at an angle to the whole and these are the ones we looking for of course

  • firstly if you do find any knots which you think of being opened by door mice

  • you need to record the location as precisely as possible you can use the

  • quick references on a map or you can sketch your own map but if you do be

  • sure to include landmarks around names it's very important that we know exactly

  • where the shells came from then took the nuptials in a small container any kind

  • would do a film books for much books

  • anything that prevents them from being crushed in the post and then finally

  • give them a label just your name and contact details and send them to action

  • for wildlife when we receive them an expert will look at the shelves to

  • confirm the identification the existing that is the end of Section to do not

  • have half a minute to check your offices

  • not turn 26

  • three

  • section 3

  • it to Business Studies students jack and sarah talking to their due to her about

  • a presentation they are preparing first you have some time to look at questions

  • 21 to 26

  • and also questions 21 to 26 color you to have a seat

  • ok so you're going to tell me about the presentation you're preparing for next

  • week's marketing seminar right that's right we trust this plan future detached

  • ok thanks

  • perhaps you could just 27 do you want to begin yes well we're going to compare

  • the websites of cheap bicycle companies right and they're cool hills cycles and

  • wheels unlimited yes and festival we compared the contents of each site and

  • the presentation then we've done an evaluation of each one

  • ok and did you find much difference between the two websites Jack quite a

  • bit yes wheels unlimited has a lot more pages for a start

  • both companies show their catalog I mean pictures of different models of bikeways

  • specifications and prices yes there there too although they list them in

  • different ways

  • hillside cools have got them next to the pictures and with unlimited show them on

  • a separate page that will unlimited advertises lots of other products

  • connected with bikes helmets and clothing and tools

  • yes all kinds of things and he'll cycles know they only show the bikes themselves

  • well is there anything on the hills cycles website that wheels unlimited

  • doesn't have not really yes there is it's got a little photo of the original

  • show and a paragraph about the history of the company its family-owned

  • oh yes I forgot about that right that's the content then

  • and you compare the functions of the two websites eg yes he'll psychos doesn't

  • have any facility for online ordering you have to ring up to order something

  • that's the only way you can do it you can send off a paper tested over with a