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  • Have you ever been treated rudely by a stranger?

  • Or maybe you're surrounded by a rude or toxic environment.

  • Perhaps you have experienced your family member,

  • significant other, or friends

  • behaving rudely in front of you.

  • This is exactly what happened to Nancy.

  • Meet Nancy.

  • - [Nancy] Hello!

  • - [Narrator] Nancy is a bright, cheerful college student

  • who is also working a part-time job

  • in her school's convenience store.

  • Her close friends describe her

  • as a glass half full kind of girl,

  • hardworking, extremely courteous and polite.

  • But her friends worry.

  • They say her extreme politeness

  • can take a toll on her emotional well-being.

  • Rude people can sometimes take advantage of her strength

  • and behave improperly in her presence.

  • Oh no.

  • So, how does she respond to these rudely-behaving fellas?

  • Let's find out, shall we?

  • One fine afternoon, while working her part-time job

  • in the convenience store of her college,

  • a young lady walks up to the counter.

  • She plops a can of energy drink and tuna sandwiches onto it,

  • all the while frantically looking for something

  • in her sling bag.

  • - [Nancy] Excuse me, did you forget to bring your card?

  • You can scan using the college app,

  • if you've downloaded it inside your phone.

  • - [Narrator] Nancy said politely.

  • The woman rolls her eyes.

  • - [Customer] And what makes you think I brought my phone?

  • - [Narrator] The customer raises her voice.

  • Nancy is taken aback by her snarky remark.

  • She then remembers what her mother has always taught her,

  • to be empathetic towards people,

  • even if they might seem rude to you.

  • So this is the time she can use her power of empathy.

  • She decides not to take the rudeness personally

  • and just let it go.

  • The woman storms off,

  • leaving the drink and sandwiches on the counter, unpaid.

  • - [Nancy] Maybe she's having a bad day

  • and is projecting that upset feeling to the world.

  • - [Narrator] Nancy thought to herself.

  • She feels quite calm and assured

  • when she does not let the negative behavior

  • affect her emotion.

  • As they say, rudeness begets rudeness, and is contagious.

  • So yes, dear Psych2goers,

  • one tip when encountering a rude person

  • is to break the cycle of rudeness

  • by choosing to empathize and be kind.

  • Moving along.

  • Do you know what happened when Nancy

  • had to prepare a presentation,

  • along with two other groupmates the other day?

  • Meet Will and Amber, the school's hotshot couple.

  • They were Nancy's groupmates.

  • Unfortunately, both of them contributed

  • very little to the preparations.

  • Nancy was the one always arranging a meeting

  • to discuss what they should do regarding the presentation.

  • And most of the time,

  • the couple would bail out.

  • They said they're too busy with their other classes,

  • sS they always postponed the discussion.

  • The class presentation was in two days,

  • so Nancy decided to send the couple

  • one last text in the group chat,

  • inviting them to complete the slides

  • together with her in the library.

  • They ignored her invitation.

  • So Nancy proceeded to looking for information

  • and doing the slides all by herself.

  • And that is how she spent the whole weekend.

  • Finally, after finishing up the sides,

  • she logs onto her Instagram,

  • only to find it filled with pictures

  • of the star couple's Saturdate.

  • Outraged, she then remembered reading an article a while ago

  • on how to behave when someone is rude towards you.

  • It said one of the ways is to count to 10

  • and take a few deep breaths,

  • so she did that.

  • - [Nancy] One,

  • two,

  • three.

  • - [Narrator] Nancy counted taking

  • a few deep breaths in between.

  • She asked herself...

  • - [Nancy] Is it really worth losing my cool over this?

  • - [Narrator] Nancy decided that it's a waste

  • of her emotional energy

  • to let this get under her skin.

  • She lets it go,

  • since she doesn't want the situation

  • to take up too much room in her life.

  • Two days later, the group presentation turns out quite well.

  • The professor compliments the slide presentation,

  • stating that the designs and bullet point information

  • is very engaging to the audience.

  • Hearing the compliment,

  • Nancy is elated and feels appreciated.

  • However, her bubble of joy bursts when Will says...

  • - [Will] Thanks to my dearest Amber

  • working very hard for the presentation.

  • Without her, these slides would be super dull.

  • - [Narrator] Hm, do I spot another rude

  • and disrespectful behavior?

  • Psych2goers, here's another tip.

  • When you're dealing with disrespectful people,

  • you need to summon up your courage.

  • Always trust your gut instinct and intellect.

  • Whether you want the situation to roll off your back

  • and not fight back,

  • or put your foot down and make it clear

  • that you won't tolerate any more rude behavior,

  • you need to know when to be assertive and speak up

  • and when to just ignore rude behavior.

  • - [Nancy] This is unfair.

  • - [Narrator] Nancy thought to herself.

  • - [Nancy] I spent a whole lot of time

  • finding the information and making the slides all by myself,

  • and now someone else is gonna take the credit for it?

  • They're being rude and disrespectful towards myself

  • and the time that I spent making the presentation.

  • - [Narrator] So that's what made Nancy

  • stand up in the lecture hall.

  • - [Nancy] Uh, Dr. James.

  • - [Narrator] She addresses her professor.

  • - [Nancy] I am their groupmate.

  • I'm the one who spent my whole Saturday

  • making the presentation.

  • - [Narrator] Leaving Will and Amber shocked,

  • Nancy continued.

  • - [Nancy] I designed everything and even edited the video

  • that was played at the beginning of the presentation.

  • The only thing that they were involved in

  • is to attend the class

  • and present from the notes I made on what to say

  • and highlighted during the presentation.

  • - [Narrator] She also wanted to spill the beans

  • about them in lying to her

  • and ignoring her when she asked

  • for a discussion regarding the presentation,

  • and having fun, instead.

  • But she thought that what she'd said was already enough

  • to let people know that it was her

  • doing the gritty work behind the scenes.

  • And she won't let people like Amber or Will

  • take away the appreciation from her.

  • - [Dr. James] Okay, Nancy, thank you for letting me know.

  • - [Narrator] Dr. James then continues.

  • - [Dr. James] Will, Amber, I'll need to see you after class.

  • Nancy, I'll see you separately, and will let you know.

  • - [Narrator] Dr. James asked to meet Nancy two days later.

  • He asked her some questions and clarified things with her.

  • Dr. James said that this will not affect

  • their carry marks in any way,

  • since the presentation is judged collectively as a group.

  • - [Dr. James] I appreciate you standing up for yourself.

  • - [Narrator] Dr. James said.

  • - [Dr. James] I hope this experience

  • will teach you more about yourself

  • and how to deal with others,

  • and you did a really good job with the presentation.

  • Thank you, Nancy.

  • - [Narrator] Nancy feels appreciated.

  • She feels ever so grateful

  • to have a supporting lecturer like Dr. James.

  • She walks back home with a light heart

  • and a skip in her step.

  • After all, there is a way to stand in