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  • If you've walked across a school, or office campus, or through a shopping center, you've probably noticed little paths like this.

  • Perhaps you took the shortcut through the bushes instead of staying on the formal brick path,

  • or maybe you shook your head at the thoughtless cretins who trampled through the landscaping just to shave a few seconds off of their walk.

  • These rogue paths have been called desire lines, desire paths, cow paths and they've had a surprising influence on the technology we use every day.

  • In 1998, Dutch architect Rem Koolhaas won a fiercely competitive bid to design a new building at the Illinois Institute of Technology.

  • It would be his first project in the United States.

  • This is what he designed.

  • Back in 1997, he had a team go and observe the way students moved across campus: the way they cut to and from residence halls and academic buildings across this lot under the train tracks.

  • He used those desire lines to inform the interior layout of the building, which won wide critical acclaim at its unveiling.

  • Schools from the University of Maryland to UC Berkeley, to Virginia Tech, Ohio state all have some version of this lore.

  • The campus was pathless until students formed their own paths, which were later formalized by bricks.

  • Weirdly enough, hashtags are another example of desire lines at work.

  • They're everywhere now.

  • But Twitter's designers didn't build that feature, their users did.

  • In early 2007, a Twitter user who also happen to be a developer, Chris Messina suggested that Twitter begin grouping topics using the hash symbol.

  • Twitter kind of shrugged it off.

  • There are fires all along the roadway there.

  • It just came roaring through. In the matter of...

  • In October 2007, San Diego County was besieged by a series of wildfires.

  • Fire just seems to be uncontrollable, unpredictable. I... There's just no words.

  • For almost a month, the county was engulfed in flames.

  • Over a half a million people were evacuated and ten people died.

  • During the firestorm, people began using the #sandiegofire at Messina's suggestion to post updates about the rapidly changing situation.

  • It was clear that people wanted a way to join specific conversations organized by topic.

  • The hashtag took off.

  • By 2009, Twitter had officially incorporated the hashtag into its platform.

  • Desire lines are the unvarnished truth about how people use what you've built.

  • So, pave the cow paths has emerged as a mantra among the people who build apps and platforms user experience designers.

  • They think of the Internet as a wide open, grassy plain and they can watch to see what users do and where they go.

  • Once you see how desire lines work, you'll spot them everywhere.

  • Celebrities from Ariana Grande, to Kim Kardashian, to Twitter founder Jack Dorsey, have all used screenshots of the notes app to get around the limitations of Twitter or Instagram.

  • So, you could think of that as a desire line.

  • Google's autocomplete search results are another response to desire lines.

  • So, our job is to watch for these desire paths emerging and where appropriate pave them.

  • Designers are using our behaviors and desires to shape the digital worlds we inhabit.

  • Now that you know what desire lines are and how they function, you'll probably start seeing and feeling them at work in all of the digital tools you use.

  • Thanks so much for watching.

  • Beat a path down with the comments section to chat all these desire lines.

  • What examples have you noticed in the digital world or the physical world?

  • Like, subscribe and we'll see you next time.

If you've walked across a school, or office campus, or through a shopping center, you've probably noticed little paths like this.

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