Subtitles section Play video Print subtitles FEMALE SPEAKER: Hello and welcome to today's talk at Google. We're incredibly pleased to host David Burkus, who is the author of "The Myths of Creativity", "The Truth About How Innovative Companies and People Generate Great Ideas". David is a contributing writer for "Forbes" and "Psychology Today", and has also been featured in "Fast Company, Inc.", "Bloomberg Business Week", "Financial Times", and even on "CBS This Morning". So I'm sure that you're all excited to spend time with him over the next 40, 45 minutes. He'll be sharing a little bit of insight about his book, and then opening up to questions. So without further to do, over to you. DAVID BURKUS: So, thank you, thank you. Yeah, the CBS thing, it was cool. I saw a couple people nod, there, quite cool. Unfortunately, I was on the Saturday edition. So I did not get to meet Charlie Rose. But life goal for the next book. So I want to talk to you a bit about this book now. And really I want to tell you a bit about the story of a realization that I had. The weird thing about writing a book is you learn things after you publish it. After you send it to the publisher people then start discussing you. And you realize that, I set out to write a business book, or I thought I was writing a business book. And I found I've written a book that has I hope a little bit broader implications for how we rethink things. And it's this one sentence that I didn't really figure out until after I had published, which was, the stories we tell ourselves are true, even if they're not true. So the things that we tell ourselves are true even if they're totally false, even if they have no basis in reality. Because if we tell it to ourselves enough we eventually start to believe it. And there's a psychological principle called confirmation bias that confirms this. Confirmation bias that confirms this, that's funny. What confirmation bias essentially does is it says that you filter out things that don't conform to what you already believe. And you willfully seek out things that will conform to what you already believe. It will confirm your beliefs. So, you probably have realized this. If you've ever been car shopping you have found confirmation bias at work, right. Who has been car shopping recently? And what kind of car did you decide on? AUDIENCE: A Ram 1500. DAVID BURKUS: A Ram 1500. How many RAM 1500s did you see shortly after you bought it? AUDIENCE: Oh, a lot. DAVID BURKUS: They're all over the place, right? And it's not like anything changed, I mean, unless you decided to drive through Texas after you bought it. It's not like anything changed. It's still a Ram 1500. There were still just as many on the street as before. But your mind is drawing attention and flagging and signaling you when it's there. And interestingly, the things that you chose not to buy, it sort of just fades to the background. Now if you really, really want to get a taste of this wait until this fall, because we have an election season coming up. And this is when confirmation bias is on display for the world to see. So if you still don't believe in the Ram 1500 example, get into a political argument with someone who thinks differently than you on some social network, via Twitter, Google+, Facebook, whatever. It has to be a social network because it has to be asynchronous. You have to give them time to find some blog that supports their world view and then come back to you. So it can't be a face to face discussion because then it'll be like human and you'll find common ground. We don't want that. We're showing confirmation bias at work. But what eventually happens is the stories that we tell ourselves become true because of confirmation bias. And this happened in this case with this book. I used the term myths because myths are stories. And myths are stories that we make up to try and explain things that we can't really explain fully. And what happens over time is those myths become true, even if they're not true. So I set out, actually, to write a leadership book. I did my Doctoral work on strategy and leadership. And I set out wanting to know, what is it that the leaders of amazingly creative organizations do that other people don't do. And it came down to this idea of stories. And it really-- the deep dark secret-- it wasn't all that much about the actual leader. It was just about what are the stories that people are telling themselves. So we tell a lot of different stories, lots and lots of different stories. One of my favorites is, if you pay attention to the way we describe creativity, we tell an almost religious story around creativity. It almost feels like it's some religion. And if you go to certain parts of the world-- San Francisco, Austin, Texas, parts of New York-- creative people actually look like priests of some near eastern religion you've never heard of. Piercings, tattoos, things that you're like, wow, you really could be a guru on a mountain somewhere. But you're a barista. But you know what I mean. So we talk about it in these weird, almost religious terms. And I think we do that to our detriment. Because in reality it's something that's sort of accessible to everyone. So we talk about creativity like it's a gift from the gods. We talk about innovation like it happens in a flash. In reality it's actually a little simpler to explain. I can do it with a picture. So a woman by the name of Teresa Amabile did this amazing series of research and came up with what she calls the Confidential Model of Creativity. Which essentially says, every creative insight happens when four things are at play together. Now I already know what you're thinking because I see people's eyes. There are only four circles on the slide. We'll get to that. So four things essentially in play, expertise, creative thinking, skills, and motivation. Expertise, you actually have to know something about where you want a creative insight in. Interestingly enough, too much expertise can sometimes be a bad thing. We'll get to that. Creative thinking skills. Do you actually know the processes, especially in groups, for coming up with lots of great ideas? Or are you just sort of winging it? Or are you throwing yourself in a room and doing what we call brainstorming but looks nothing like what its creator intended? So creative thinking skills, I think, we have a hard time thinking that expertise, in particular, and creative thinking skills are two different circles. Most of the time we use this term creatives a lot. We use this term creatives. We describe advertising copy as creative copy now. And what I think is interesting about that is that's actually merging these creative thinking skills with expertise. But you can use creative thinking skills and, even in fields of expertise, that no one would call creative, like accounting. Now sometimes you do that at the detriment of the world. But, I mean, I use mint.com every single day. It's an amazingly creative product. So the last one is motivation. And intrinsic motivation is generally better than extrinsic motivation, things like bonuses and incentives. But there are things we can do to structure and align those two to actually have an even more powerful force. But in general intrinsic motivation works really well.