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  • FEMALE SPEAKER: Hello and welcome to today's talk

  • at Google.

  • We're incredibly pleased to host David Burkus, who

  • is the author of "The Myths of Creativity",

  • "The Truth About How Innovative Companies and People Generate

  • Great Ideas".

  • David is a contributing writer for "Forbes" and "Psychology

  • Today", and has also been featured

  • in "Fast Company, Inc.", "Bloomberg Business Week",

  • "Financial Times", and even on "CBS This Morning".

  • So I'm sure that you're all excited to spend time

  • with him over the next 40, 45 minutes.

  • He'll be sharing a little bit of insight about his book,

  • and then opening up to questions.

  • So without further to do, over to you.

  • DAVID BURKUS: So, thank you, thank you.

  • Yeah, the CBS thing, it was cool.

  • I saw a couple people nod, there, quite cool.

  • Unfortunately, I was on the Saturday edition.

  • So I did not get to meet Charlie Rose.

  • But life goal for the next book.

  • So I want to talk to you a bit about this book now.

  • And really I want to tell you a bit

  • about the story of a realization that I had.

  • The weird thing about writing a book

  • is you learn things after you publish it.

  • After you send it to the publisher

  • people then start discussing you.

  • And you realize that, I set out to write a business book,

  • or I thought I was writing a business book.

  • And I found I've written a book that has I hope a little bit

  • broader implications for how we rethink things.

  • And it's this one sentence that I didn't really

  • figure out until after I had published,

  • which was, the stories we tell ourselves are true,

  • even if they're not true.

  • So the things that we tell ourselves

  • are true even if they're totally false,

  • even if they have no basis in reality.

  • Because if we tell it to ourselves enough

  • we eventually start to believe it.

  • And there's a psychological principle

  • called confirmation bias that confirms this.

  • Confirmation bias that confirms this, that's funny.

  • What confirmation bias essentially does

  • is it says that you filter out things

  • that don't conform to what you already believe.

  • And you willfully seek out things

  • that will conform to what you already believe.

  • It will confirm your beliefs.

  • So, you probably have realized this.

  • If you've ever been car shopping you

  • have found confirmation bias at work, right.

  • Who has been car shopping recently?

  • And what kind of car did you decide on?

  • AUDIENCE: A Ram 1500.

  • DAVID BURKUS: A Ram 1500.

  • How many RAM 1500s did you see shortly after you bought it?

  • AUDIENCE: Oh, a lot.

  • DAVID BURKUS: They're all over the place, right?

  • And it's not like anything changed, I mean,

  • unless you decided to drive through Texas after you bought

  • it.

  • It's not like anything changed.

  • It's still a Ram 1500.

  • There were still just as many on the street as before.

  • But your mind is drawing attention and flagging

  • and signaling you when it's there.

  • And interestingly, the things that you chose not to buy,

  • it sort of just fades to the background.

  • Now if you really, really want to get a taste of this wait

  • until this fall, because we have an election season coming up.

  • And this is when confirmation bias

  • is on display for the world to see.

  • So if you still don't believe in the Ram 1500 example,

  • get into a political argument with someone who thinks

  • differently than you on some social network, via Twitter,

  • Google+, Facebook, whatever.

  • It has to be a social network because it

  • has to be asynchronous.

  • You have to give them time to find some blog that supports

  • their world view and then come back to you.

  • So it can't be a face to face discussion because then it'll

  • be like human and you'll find common ground.

  • We don't want that.

  • We're showing confirmation bias at work.

  • But what eventually happens is the stories

  • that we tell ourselves become true because of confirmation

  • bias.

  • And this happened in this case with this book.

  • I used the term myths because myths are stories.

  • And myths are stories that we make up

  • to try and explain things that we can't really explain fully.

  • And what happens over time is those myths

  • become true, even if they're not true.

  • So I set out, actually, to write a leadership book.

  • I did my Doctoral work on strategy and leadership.

  • And I set out wanting to know, what

  • is it that the leaders of amazingly

  • creative organizations do that other people don't do.

  • And it came down to this idea of stories.

  • And it really-- the deep dark secret-- it

  • wasn't all that much about the actual leader.

  • It was just about what are the stories

  • that people are telling themselves.

  • So we tell a lot of different stories, lots and lots

  • of different stories.

  • One of my favorites is, if you pay attention

  • to the way we describe creativity,

  • we tell an almost religious story around creativity.

  • It almost feels like it's some religion.

  • And if you go to certain parts of the world-- San Francisco,

  • Austin, Texas, parts of New York-- creative people

  • actually look like priests of some near eastern religion

  • you've never heard of.

  • Piercings, tattoos, things that you're like,

  • wow, you really could be a guru on a mountain somewhere.

  • But you're a barista.

  • But you know what I mean.

  • So we talk about it in these weird, almost religious terms.

  • And I think we do that to our detriment.

  • Because in reality it's something

  • that's sort of accessible to everyone.

  • So we talk about creativity like it's a gift from the gods.

  • We talk about innovation like it happens in a flash.

  • In reality it's actually a little simpler to explain.

  • I can do it with a picture.

  • So a woman by the name of Teresa Amabile

  • did this amazing series of research

  • and came up with what she calls the Confidential

  • Model of Creativity.

  • Which essentially says, every creative insight

  • happens when four things are at play together.

  • Now I already know what you're thinking

  • because I see people's eyes.

  • There are only four circles on the slide.

  • We'll get to that.

  • So four things essentially in play, expertise,

  • creative thinking, skills, and motivation.

  • Expertise, you actually have to know something

  • about where you want a creative insight in.

  • Interestingly enough, too much expertise

  • can sometimes be a bad thing.

  • We'll get to that.

  • Creative thinking skills.

  • Do you actually know the processes,

  • especially in groups, for coming up with lots of great ideas?

  • Or are you just sort of winging it?

  • Or are you throwing yourself in a room

  • and doing what we call brainstorming but looks nothing

  • like what its creator intended?

  • So creative thinking skills, I think,

  • we have a hard time thinking that expertise,

  • in particular, and creative thinking

  • skills are two different circles.

  • Most of the time we use this term creatives a lot.

  • We use this term creatives.

  • We describe advertising copy as creative copy now.

  • And what I think is interesting about that

  • is that's actually merging these creative thinking

  • skills with expertise.

  • But you can use creative thinking skills

  • and, even in fields of expertise,

  • that no one would call creative, like accounting.

  • Now sometimes you do that at the detriment of the world.

  • But, I mean, I use mint.com every single day.

  • It's an amazingly creative product.

  • So the last one is motivation.

  • And intrinsic motivation is generally better

  • than extrinsic motivation, things

  • like bonuses and incentives.

  • But there are things we can do to structure and align

  • those two to actually have an even more powerful force.

  • But in general intrinsic motivation works really well.