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  • I honestly can't remember the last

  • time I made a phone call.

  • I don't think I've ever done that in

  • my life.

  • Never, never.

  • I don't think it's ever come up.

  • Generation mute is the phenomenon

  • where we actually see young people

  • prefer to text and use social

  • media to communicate, rather than

  • pick up a phone or have a

  • conversation with each other.

  • I talk to my friends on WhatsApp,

  • Twitter, sometimes,

  • or Facebook Messenger - just

  • anything that's typing.

  • Days upon days of messages!

  • Obviously calling is the

  • easier thing to do, but I

  • just I just don't like it.

  • For me, phone calls are actually the

  • worst.

  • My sister lives in Dubai,

  • she realised how awkward I was on

  • the phone and she asked me, "I

  • don't want to put you in a position

  • where you're uncomfortable instead

  • of a better way to contact

  • you?" And I said, "Yes, via email,

  • please!" I don't know

  • how to handle that side

  • of me very well.

  • My friends, I still feel a bit werid

  • talking to them and

  • hearing their voice and hearing

  • them, you know, give real responses

  • to things. I don't like it,

  • but I know that it's an important

  • part of making a connection with

  • someone.

  • Text-based interaction is hard

  • because you lose everything

  • that you have when there's somebody

  • actually talking to you.

  • So you not only don't have a face,

  • you don't have a voice, you haven't

  • got emotion and intonation and all

  • the other stuff you're hearing in

  • somebody's voice when they're talking

  • to you, because you just have words.

  • It took me five years to answer a

  • phone call from my boss.

  • When I answered the phone to her, she was like, "Oh Darren, you

  • answered!" I'm like, yes.

  • The problem for employers

  • is that this "generation

  • mute" is

  • very much a generation of

  • people who are most comfortable

  • typing and not talking.

  • What we've noticed is

  • there is a change. You used to bring

  • someone in. You would automatically

  • assume they'd know how to answer a

  • phone. And now,

  • those basic skills are skills

  • that we have to train. In

  • a place of work, then

  • voice is king.

  • How people deal with stressful

  • situations is

  • actually marked in how

  • they use communication skills

  • in an interaction.

  • So couples who deal with a stressful

  • situation with positive affect

  • and laughter in a conversation

  • feel better than couples where

  • one person is laughing and the other

  • person is not laughing.

  • So we get more

  • bang for our buck out

  • of talking to each other than we do

  • from anything else.

  • It probably is like a generation

  • thing, obviously, our

  • parents and grandparents did just

  • have house phones and they never had

  • mobiles or anything like that.

  • What you're seeing is a generation

  • who don't need to pick up the phone

  • because they're able to use

  • text-based interactions on their

  • phones in a much more complex

  • way.

  • People are marking the difference

  • and they're allowed to.

  • So young people are allowed to say

  • "We're just not doing you like, this

  • is how we communicate and we are

  • not the same as you." And that's a

  • rolling pattern of change.

  • You get it across fashion,

  • you get it across all sorts of

  • different aspects of music and

  • cultural ties, and you get it in how

  • people choose to communicate.

  • Thanks for watching.

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I honestly can't remember the last

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A2 generation phone call communicate voice mute typing

'I've never made a phone call in my life' | BBC Ideas

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    Summer posted on 2020/11/12
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