time I made a phone call.

I don't think I've ever done that in

my life.

Never, never.

I don't think it's ever come up.

Generation mute is the phenomenon

where we actually see young people

prefer to text and use social

media to communicate, rather than

pick up a phone or have a

conversation with each other.

I talk to my friends on WhatsApp,

Twitter, sometimes,

or Facebook Messenger - just

anything that's typing.

Days upon days of messages!

Obviously calling is the

easier thing to do, but I

just I just don't like it.

For me, phone calls are actually the

worst.

My sister lives in Dubai,

she realised how awkward I was on

the phone and she asked me, "I

don't want to put you in a position

where you're uncomfortable instead

of a better way to contact

you?" And I said, "Yes, via email,

please!" I don't know

how to handle that side

of me very well.

My friends, I still feel a bit werid

talking to them and

hearing their voice and hearing

them, you know, give real responses

to things. I don't like it,

but I know that it's an important

part of making a connection with

someone.

Text-based interaction is hard

because you lose everything

that you have when there's somebody

actually talking to you.

So you not only don't have a face,

you don't have a voice, you haven't

got emotion and intonation and all

the other stuff you're hearing in

somebody's voice when they're talking

to you, because you just have words.

It took me five years to answer a

phone call from my boss.

When I answered the phone to her, she was like, "Oh Darren, you

answered!" I'm like, yes.

The problem for employers

is that this "generation

mute" is

very much a generation of

people who are most comfortable

typing and not talking.

What we've noticed is

there is a change. You used to bring

someone in. You would automatically

assume they'd know how to answer a

phone. And now,

those basic skills are skills

that we have to train. In

a place of work, then

voice is king.

How people deal with stressful

situations is

actually marked in how

they use communication skills

in an interaction.

So couples who deal with a stressful

situation with positive affect

and laughter in a conversation

feel better than couples where

one person is laughing and the other

person is not laughing.

So we get more

bang for our buck out

of talking to each other than we do

from anything else.

It probably is like a generation

thing, obviously, our

parents and grandparents did just

have house phones and they never had

mobiles or anything like that.

What you're seeing is a generation

who don't need to pick up the phone

because they're able to use

text-based interactions on their

phones in a much more complex

way.

People are marking the difference

and they're allowed to.

So young people are allowed to say

"We're just not doing you like, this

is how we communicate and we are

not the same as you." And that's a

rolling pattern of change.

You get it across fashion,

you get it across all sorts of

different aspects of music and

cultural ties, and you get it in how

people choose to communicate.

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