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  • I'd like to think that my anchoring style is not robotic, that it couldn't be replaced by a digital human.

  • But could jobs that hinge on human interaction one day be filled by computer generated avatars?

  • Critics and some attorneys have raised concerns about this calling for complete transparency.

  • So people who see digital humans know right away they're not actual humans.

  • Beyond that, though, how would our lives be changed if mawr of the customer service representatives we interacted with were computerized?

  • In the future, you'll absolutely have an artificial version of yourself that goes out performing tasks that you really don't want to do.

  • Yeah, right.

  • That sounds too good to be true, like Avatar or something.

  • Our CEO.

  • He was the technologist behind Avatar and a whole array of different movies, and now he's using that Hollywood magic to change what it means to work.

  • I am Cora.

  • I am here to help me.

  • Cora.

  • She's a digital version of an actual human.

  • Cora's consistent Cora.

  • Cora never sleeps.

  • Core is able to answer questions.

  • 24 7.

  • She's okay.

  • Okay.

  • She's so great.

  • Why don't you just hire her at some point in 2018 going live with Cora is our ambition.

  • Core is currently being tested as a customer service rep and one of Great Britain's largest banks.

  • I lost my card.

  • Do not worry.

  • Losing a car can happen to anyone.

  • There have been other virtual agents, which I have a tar based, but I haven't seen anything that is quite a realistic.

  • Cora's kind of like a chap bought have mobile banking.

  • But when that analyzes your facial expressions and speech, and it was developed here at a New Zealand based artificial intelligence company called Soul Machine, the whole point of it is to make machines more like us to sort of understand the intersection between computer science and human consciousness.

  • Soul machines have sold a handful of avatars to companies across the world.

  • Welcome to Miss Sadie spins, and he looks familiar, right?

  • So as these avatars into the workforce, does that mean that US humans will be replaced?

  • What is actually being replaced is the human capacity to do stuff quickly and repeatedly.

  • That's a relief sort of.

  • As technology advances, hundreds of millions of workers worldwide could lose their job in the coming decades.

  • A scary thought but also a chance to approach work differently.

  • Perhaps in 10 years, perhaps in 20 years, we need to look at how we define what work, IHS, That is a sort of much bigger question We need to answer as a society.

  • After all, soul machines sees a world where we each have a digital twin.

  • In the future.

  • We totally believe that there will be millions, if not billions off artificial humans that exist.

  • And if you could send your fake self to the office every day, how would you choose to spend your time?

  • Mm hmm.

  • Yeah.

I'd like to think that my anchoring style is not robotic, that it couldn't be replaced by a digital human.

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B1 cora artificial customer service digital human replaced

Artificial Intelligence Customer Service?

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    林宜悉 posted on 2020/10/23
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