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  • A few years ago, when I first moved to the city of Sendai,

  • through a friend I was invited to a party with lots of local business owners,

  • and I felt pretty out of my depth.

  • I was in my 20s at the time, and everyone there was at least 2 or 3 times my age.

  • However, there was one guy who I struck up a conversation with who was in his early 30s,

  • a really friendly, unassuming guy who had lived overseas for a short time,

  • in a mysterious land known only as Canada.

  • And when I asked him what it was that he did,

  • it turned out he was the president and owner

  • of one of the largest sushi businesses in all of north Japan.

  • His name was Satoshi Ueno, and today, after many years of talking about it,

  • we're finally gonna go and film inside one of his restaurants

  • and see and hear what it's like to own a sushi business in Japan.

  • With 30 restaurants across Japan and 800 employees,

  • Satoshi Ueno has the daunting task of running his sushi empire,

  • passed onto him by his father just 7 years ago.

  • I've come to hear his story today inside Ueno-san's flagship luxury restaurant, Sushimasa.

  • Together we'll witness every aspect to running the business,

  • from sourcing the finest seafood at an intense market auction,

  • [fast-paced bidding in Japanese]

  • to spending an afternoon with the charismatic and highly-skilled head chef of the restaurant,

  • Yuji Yoshikawa,

  • who will also share the one thing never to do during your meal.

  • Y'know what, hopefully by the end of this week

  • I'll know everything I need to to set up my own sushi restaurant in London.

  • Filming inside a friend's restaurant?

  • More like industrial espionage.

  • While I have been lucky to dine at Ueno-san'srestaurants many times before,

  • I'll admit, I've never set foot in his most high-end restaurant Sushimasa,

  • which is inconspicuously hidden off a bustling street in downtown Sendai.

  • Ascending the grand staircase, I find Ueno-san patiently waiting for me at the entrance.

  • - Welcome! - Hello.

  • - Hi, welcome! - Hello!

  • Long time no see!

  • Good to see you.

  • - Oh, thank you very much. - Thank you so much for giving me the time today.

  • We haven't seen each other in maybe... 3 years?

  • - Yeah. - 3 years.

  • How do I look?

  • - Muscle. - It's- It's a little bit...

  • Muscle! That's what it is.

  • Let's go.

  • Wow.

  • It's so, kind of... warm and vibrant.

  • How many people can you have in the counter?

  • - 12.

  • - About 12 people? - Yeah, 12 people.

  • - And then you've got two rooms - private rooms - here. - Yes.

  • I feel like I've stumbled into an art gallery, let alone a restaurant.

  • Ueno-san has carefully selected suzuri calligraphy and artwork,

  • and immaculate wooden finishings, with an interior that feels contemporary, yet steeped in tradition.

  • When it comes to the interior of a sushi restaurant,

  • what's the most important things to look for?

  • What's the most important thing when you're creating it?

  • - The counter is important.

  • - The counter? - Yeah.

  • This is nice.

  • Often at sushi restaurants, the counter is very big and there's a lot of glass.

  • Whereas here, the sushi is really beautifully presented and integrated within the counter on the top.

  • And it's cold. This.

  • Oh, that's cold. Wow!

  • And what about lighting?

  • The lighting is so good.

  • There's so many different lights highlighting the fish, the chef...

  • - Yeah. This is important too.

  • Meanwhile, tucked away on the third floor are extra special hidden rooms

  • for guests looking to dine in private.

  • Whoa.

  • What kind of customers use these kind of private rooms?

  • Company orders, and also families.

  • - Right. - Yeah.

  • What do you prefer out of the counter and the private room?

  • - Sushi at the counter is better.

  • Good for a family, maybe good for a date?

  • - Yeah. - Hmm, good for a date.

  • But yeah, I think the counter, for me, is probably better.

  • Just because you can watch the chef.

  • We've had a great tour, Ueno-san.

  • Thank you for the tour of the restaurant.

  • I'm very eager to try something.

  • Shall we eat some sushi? Shall we dive in?

  • Uhhhh, not yet...

  • - Not yet? - Not yet.

  • First!

  • The seafood market.

  • - Seafood market? - Yeah.

  • You should look.

  • Ahh, right. Where you get the fish from. Okay.

  • Should we go now?

  • Noo... Tomorrow morning.

  • Tomorrow morning... What time?

  • 5:30.

  • [dunnnnn]

  • A.M.

  • Auughh...!

  • There's nothing quite as intense as coming into a Japanese fish market at 4a.m. in the morning.

  • When everything's kicking off and everyone's buying things and auctions are happening...

  • It's... It's so intense.

  • It's a great way to wake up, though.

  • I'll say that much.

  • With 30 restaurants to supply, Ueno-san has an army of buyers around the market,

  • though he still visits weekly to peruse what's on offer.

  • So arguably the busiest part of the market - the most prized fish, of course, is tuna.

  • The only place I've seen more tuna would've been Tsukiji Fish Market in Tokyo,

  • but there's about 100 here, each one costing a staggering amount of money.

  • A single tuna typically sells for around $10,000.

  • And to make sure it's money well-spent, before the morning auctions kick off,

  • buyers carefully select their tuna by examining a section of the tail.

  • [intense & fast-paced Japanese auctioning]

  • With one of Ueno-san's top buyers nestled at the back placing the winning bid on their tuna,

  • it's promptly wheeled off across the market

  • to be cut and prepared for distribution to the restaurants.

  • A single 500lb tuna can make 10,000 servings,

  • and naturally, the best cuts today will be enjoyed by the lucky customers at restaurant Sushimasa.

  • Which is me.

  • Very fresh!

  • [laughter]

  • His father may have been ridiculed back in those early days,

  • but his fortunes couldn't be any more different today as one of the biggest buyers in the market.

  • This morning alone, Ueno-san has spent $20,000 on fish for his chain of restaurants.

  • Obviously, the fish market is a very exciting, very intense, crazy place.

  • How do you feel when you come down here, Ueno-san?

  • You've been coming here many years now.

  • How do you feel when you walk amongst the places and speak to everyone?

  • How many people do you know in the market?

  • When we were walking through earlier, everybody was saying hello.

  • That's a lot of people.

  • Let's go to sushi. Sushi!

  • Let's do it!

  • Let's go!

  • So hungry...

  • Even with the finest, freshest ingredients from the local market,

  • it'd all be completely wasted without a skilled chef.

  • And fortunately, Ueno-san's right-hand man and head chef Yuji Yoshikawa

  • has dedicated over half his lifetime to honing his craft and preparing sushi for the family business.

  • With all the skill and craftsmanship that's gone into preparing the immaculate plate of sushi,

  • from a customer perspective,

  • it can be a little bit intimidating not to screw things up at the final hurdle.

  • Thankfully, though, according to Yoshikawa-san,

  • there's only one thing that rubs him the wrong way.

  • And, it's easily avoided.

  • Yoshikawa-san has handed me this beautifully prepared assortment of tuna,

  • freshly brushed with soy sauce and glistening in the light.

  • And away we go. I'm gonna start with...

  • I'm gonna start with akami.

  • It's the most flavourful one.

  • Oh, wow...

  • Oh, bloody hell, that's good.

  • So good!

  • Honestly.

  • It's all about that balance of flavours, right?

  • Everything has gotta be right, and that -

  • it's just absolutely perfect.

  • The vinegar in the rice, the wasabi underneath the fish,

  • and of course the fish itself - it's the star of the show.

  • It's so juicy and flavourful.

  • And then, chutoro.

  • Mm.

  • Bloody hell. Alright. I think chutoro's my favourite.

  • Because it is quite fatty, it does have the melt-in-your-mouth kind of sensation.

  • The trouble with having something that is so good, that is so perfect,

  • is going back to anything else feels like a crime.

  • And, uh...

  • This is certainly gonna make dining out at other sushi restaurants a whole lot more difficult going forward.

  • Ohh, god...

  • So bloody good!

  • After poor, old Yoshikawa-san has watched me stuff myself with his carefully prepared tuna,

  • we're joined once again by Ueno-san,

  • who opens up about the pressures of running a large family business from such a young age,

  • almost unheard of in Japanese culture,

  • where the average age of a company president is 59-years-old.

  • I think the most impressive thing for me, Ueno-san is, you're 38 now?

  • - Now 38.

  • But you're the president of a massive company - 30 restaurants.

  • In Japan, that's pretty rare, right?

  • To have someone who's young - someone who's under 40 running the company.

  • I became the president when I was 31.

  • - 31! I'm 30, so one more year afterwards. - Yeah, yeah.

  • - So... yeah. - That's a lot of responsibility.

  • Well, my father said, 'You are young, but still I'm young', he said, so...

  • If I'm old, and my planning and thinking is also old...

  • - Right, yeah, yeah.

  • Or hard...

  • - Not innovative, maybe? -Ah, yeah yeah.

  • In fact, last year he retired.

  • - He completely retired? - Yeah.

  • Lucky man.

  • - Lucky man, yeah!

  • How old is your father?

  • Uhh, 60... almost 4.

  • 64, wow.

  • What's been the most difficult thing for you as the leader?

  • What's the most difficult thing?

  • Ummmm... Hmm...

  • I don't think of myself as an 'employer'.

  • I don't- I want to be a friend.

  • - Do you get what I mean? - To your staff?

  • Ah, building trust with the staff.

  • Building.

  • - Trust.

  • Trust.

  • - With the staff.

  • With the staff, yes.

  • It's most important.

  • - It's most important, and very difficult.

  • - It takes a lot of time I imagine. - Yeah, it's difficult.

  • When I started as president, at first I was talking with the staff.

  • Every staff.

  • - Everyone?

  • Everyone.

  • How many staff is there?

  • 8... 800?

  • 800 staff?! Everyone?!

  • 3 years work! 3!

  • - It took 3 years! - Yeah!

  • Then, I was thinking...

  • What is 'president'?

  • What is a president working at?

  • Many thinking.

  • President... I guess having a goal or a dream.

  • Having a vision for your business.

  • And Ueno-san certainly has vision.

  • In recent years, the company has been planting trees along Tohoku's tsunami-affected coastline,

  • albeit not necessarily for the environmental reasons you might think.

  • Yes.

  • - Like it's close to the... - Yeah, yeah.

  • Very interesting.

  • Yeah, I'd never thought about that.

  • I'm so grateful to Ueno-san for letting us come in here to film,

  • for dragging me around the market - an incredible experience.

  • The food, the restaurant - it's just such an amazing restaurant, Sushimasa.

  • And to hear what it's like to own a restaurant has been just... such an amazing experience.

  • Everything about this restaurant is a 10 out of 10,

  • and if you ever find yourself in Sendai, I highly recommend coming to Sushimasa.

  • It will be an experience that you'll never, ever forget.

  • Well, it's been an amazing 2 days, Ueno-san.

  • Thank you so much for showing us around your restaurant,

  • showing us how the whole business operates.

  • I think I've learned so much about the industry.

  • - Thank you very much, too.

  • Thank you so much.

  • See you.

  • And now, I will open my sushi restaurant in London.

  • London?

  • - London.

  • Never...

  • - N-No?

  • Never, never.

  • - No? Oh...

  • Take care.

  • Alright...

A few years ago, when I first moved to the city of Sendai,

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