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  • Hi there, everybody.

  • My name is Richard McMunn from the career guidance company, how2become.com, and in

  • this training video, I'm gonna give you seven brilliant answers to behavioral interview

  • questions.

  • Now, sometimes, behavioral interview questions are termed as situational interview questions,

  • but they're basically the same thing.

  • It's where the interview panel says to you, "Can you give me an example of when you have

  • been flexible in a work-related situation?

  • Where you've delivered excellent customer service?"

  • etc.

  • Those are the kind of questions that we're going to focus on today.

  • So, a very, very warm welcome from me.

  • That's me there.

  • My name is Richard McMunn.

  • For the last 20 odd plus years, I've been helping people like you to successfully pass

  • interviews, and I can virtually guarantee that the questions within this video will

  • come up at your next interview.

  • Now, as I say, this is going to give you seven great answers to common behavioral interview

  • questions.

  • You're gonna say to me, "Where can I get a copy of these slides and the answers that

  • you're giving us?"

  • Well, if you watch the video from beginning to end, I'm gonna tell you where you can get

  • a copy of these slides for free.

  • So, even though I want you to take notes and watch the presentation, I'm gonna make it

  • easy for you and give you the slides at the end with all of the answers on there that

  • you can use to prepare for your forthcoming interview.

  • I'd also very much appreciate it, guys, if you would be willing to give the video a thumbs

  • up.

  • I'd very much appreciate that, thank you.

  • Before I quickly get into these seven great interview questions and answers, if you have

  • any videos that you'd like me to create for you, please put them in the comment section

  • below the video, or if you've got an interview coming up, please let me know in the comment

  • section below and I'll say hi to you.

  • Okay, let's get straight into it.

  • Question number one.

  • When have you completed a difficult task or project?

  • Now, I'm gonna give you some tips as we go through this video.

  • So, the first tip is to use a STAR technique when answering this question and other types

  • of behavioral interview questions.

  • I'm gonna tell you what that is in a second.

  • Now, make the task relevant to the job that you're applying for.

  • So, for example, if you're applying for a customer service role, then make the tasks

  • that you were involved in relevant to that role.

  • The next one is to consider using the following words in your response: structure.

  • So, "I carried out a structured approach to the project.

  • I managed my time effectively.

  • I was persistent and I was also determined."

  • I'm gonna use these in the sample response that I'm gonna come up with in a second.

  • Okay.

  • Now, I mentioned there at the beginning about using the STAR technique when answering the

  • question.

  • What is that?

  • Well, when responding to any of these questions, explain what the situation was, tell the interview

  • panel what task you had to carry out, then tell them what action you took, and finally,

  • tell them what the result was following your actions.

  • So, remember that: situation, task, action, result.

  • You just think about the STAR technique, then remember those.

  • When you're giving your response to the panel, tell them what the situation was, the task,

  • the action, and then finally, the result, which is in green to remind you that it should

  • be a positive result, and I'm gonna use that in every sample response that I'm going to

  • give you now.

  • Okay, back to question number one.

  • When have you completed a difficult task or project?

  • Here's my response.

  • "I recently successfully completed an online customer service training course to further

  • develop my skills in this area and to also fully understand the customer's needs.

  • The course took me two months to complete in total, and I carried out all of the studying

  • in my own time whilst holding down my current job.

  • Now, the biggest obstacle I had to overcome was finding the time to complete the work

  • to the high standard that I wanted to achieve.

  • I decided to manage my time effectively, and I allocated two hours every evening of the

  • working week in which to complete the studying required.

  • I found the time management relatively easy to manage, as I structured my day accordingly.

  • Now, this structured approach enabled me to complete the course quickly and to a high

  • standard.

  • I'm pleased to say that I passed the course with 100% marks and I now have more experience

  • about the needs of the modern-day customer.

  • The things I learned during the course included determining factors that create customer value,

  • identifying the needs of the customer, and developing strategies to support the modern-day

  • customer.

  • Now, whenever I approach any type of work-related tasks, I always focus on persistence, being

  • organized, and having a determination to complete the job competently and professionally."

  • Now, you see that response, I've told them that I've gone and done an online training

  • course.

  • Now, if you go to the website udemy.com, which is U-D-E-M-Y.com, you can find loads of training

  • courses that you can undertake in your own time for probably about $10 or £10, and these

  • can help you to develop your skills for a work-related role.

  • So, the situation that I gave you was that I undertook a studying course in my own time,

  • I paid for that myself, but I told them here what I had learnt.

  • So, question number two, next one.

  • Describe a stressful situation at work and how you handled it.

  • Really common behavioral-type interview question.

  • So, again, use the STAR technique, which I've already covered.

  • With this response, show an understanding of the situation you found yourself in.

  • I'm gonna tell you what that means in a second, when I give you the response.

  • Also, come up with a solution to the stressful situation and explain in detail how you handled

  • it positively.

  • So, we all find ourselves in stressful situations but the important thing is to remain calm

  • and to deal with it in a positive manner.

  • So, here's a response, and don't forget you're gonna get a copy of these slides at some point

  • during this video, so yeah.

  • Do take notes, but you'll be able to download these slides.

  • Okay, here's my response.

  • "Recently, we lost an important member of our team at short notice.

  • Now, the reasons for him leaving were not made clear to us, however, the impact on the

  • team was significant.

  • He had been helping us to implement a new, important working strategy within the organization

  • and to replace him was going to be difficult.

  • People within the team started to panic, as we only had four weeks left in which to complete

  • the new project.

  • I decided to take control of the situation, as I felt someone had to act positively if

  • we were to have a chance of completing the project on time.

  • Now, in my spare time, I studied my former colleague's workload and the things he had

  • been doing in order to contribute to the project.

  • Now, after a couple of hours' research, I realized that there were members of our team

  • who could take over his work.

  • Now, the next morning, when I got into the office, I briefed the team on my findings

  • and we started to allocate the tasks based on our team members' strengths.

  • I could immediately see a change in people's attitude once they realized there was a chance

  • we could complete our project on time.

  • Now, although the next few weeks were stressful and difficult, we all worked hard to support

  • each other and the project came to a successful completion.

  • I learned quite a lot from this scenario.

  • The first thing I learned was that it's always important to have a positive mindset in stressful

  • situations.

  • By remaining calm and focused on the task, I was able to find a solution.

  • The second thing I learned was that any challenge or difficult situation is always surmountable

  • once you apply yourself and play to your team's strengths."

  • So, this situation demonstrates that it was stressful but that you took control of it,

  • okay?

  • And you found a solution.

  • That's really important.

  • So, you remained calm, you found a solution and you implemented it within the team, and

  • everyone was happy.

  • Okay, so that's important to focus on.

  • Next one, question number three.

  • Describe a time when you embraced change within an organization.

  • Really common one, especially nowadays.

  • A lot of work employees don't like change but change is really important.

  • Here are some tips.

  • Again, use the STAR technique, which is situation, task, action, result.

  • Explain that you understand how important change is.

  • So, it's good to say, "First of all, I understand how important change it.

  • It's really important in an organization, especially in the modern day world because

  • things are changing all the time."

  • Come up with a situation where you positively embraced the change within an organization.

  • Okay, here's a sample response for you.

  • "Approximately six months ago, we were taken over by a new company who had different ideas

  • for how they wanted to take the business forward.

  • Now, prior to the takeover, we had been working hard as a team to implement the previous owner's

  • strategies and we were getting close to seeing our hard work come to fruition.

  • Now, the new business owners briefed us all on the new strategy and where they wanted

  • to go with the business.

  • Now, this naturally had a demotivational impact on the team, as everyone felt the hard work

  • they had been doing was wasted.

  • Now, whilst this was a stressful situation to be in, I decided to embrace the change

  • positively and help the people within the team to try and view the change as an opportunity

  • for us to impress our new owners.

  • I have a very positive mindset when it comes to change, and I understand that if an organization

  • is to thrive in the modern world, change is really important, and as an employee, I feel

  • it's my duty to embrace change positively and proactively."

  • Okay.

  • So, next one, question number four.

  • When have you demonstrated flexibility in a work situation?

  • Here's some tips.

  • Again, use the STAR technique.