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  • Hello. My name is Richard McMunn from the interview training company PassMyInterview.com,

  • and in this tutorial, I'm going to teach you how to prepare for a phone interview. So,

  • it does not matter which organization or company you have a phone interview with, I promise

  • you, if you watch and study this tutorial from beginning through to the end, you will

  • pass your phone interview. I can guarantee that. Before I do that, a very warm welcome

  • to this phone interview training tutorial. My name is Richard McMunn. That's me there

  • in the center. I've been helping people for about 20 years now to pass their interviews.

  • I do that predominantly by giving you top scoring answers to the likely interview questions

  • and also some brilliant tips to make sure you are the standout candidate. Now, please

  • do make sure you SUBSCRIBE to the channel by clicking the red button below the video,

  • and then you're not going to miss out on any of the weekly interview training videos I'm

  • uploading. I would also very much appreciate your support if you gave the video a LIKE

  • (Thanks!), as that was motivates me to create more content for you. Thank you very much.

  • I do appreciate that. So, we're going to cover three things during this phone interview tutorial.

  • The first thing is, I'm going to teach you how to prepare for a phone interview. I'm

  • also going to give you some rock-solid phone interview tips, and I'm also going to give

  • you some phone interview questions and high-scoring answers that you can download and use during

  • your phone interview. So let's get into that! How to prepare for a phone interview. What

  • I want to do, first of all, is I want to think about what a phone interview is used for.

  • Because, if we have an understanding of why an employer or a hiring manager chooses to

  • use a telephone interview, then we have a better chance of passing. A phone interview

  • is a great way for the hiring manager or recruiting manager to essentially sift through those

  • people they do not want to invite along to a face-to-face interview. As you and I know,

  • a face-to-face interview takes up a lot of time, it takes up a lot of energy and also

  • resources. However, if I was to speak to you on the phone, I could very quickly get a feel

  • or not, whether I want to invite you along to the interview. So it's a great way for

  • them to sift through those people they don't want to invite to the face-to-face job interview.

  • But, what is important, is you have to treat the phone interview as seriously as a normal

  • interview. And look at it this way, do all of your preparation for the phone interview,

  • and you will have also done a lot of preparation already for a face-to-face interview when

  • you get invited along for that particular thing. So, I want you to divide your phone

  • interview preparation up into the following three key areas. I'm going to do that during

  • this tutorial. Phone interview preparation area #1 is JOB ROLE RESEARCH. Now, this literally

  • takes a couple of minutes. But what we need to do, is have a look at the job advert and

  • have a look at the person specification for the job. And these documents basically outline

  • what the employer is looking for from the ideal candidate. So, the thinking here is

  • if we know what they're looking for, we can give it to them during our answers to the

  • phone interview questions. We also need to look at the essential criteria for the role.

  • I'll give you a live example in a second of what I mean by that. And then we need to think

  • of the skills and qualities needed to carry out the job competently. And as I say, all

  • of this literally takes a few minutes, and I'm going to walk you through what I recommend

  • you do. Then there's phone interview preparation number two, which is COMPANY RESEARCH. Again,

  • this literally takes a couple of minutes because they're going to ask you: Why do you want

  • to work for our company? And you have a good reason. You have to have a good reason for

  • it. And also, they might say to you: What do you know about our company? And there's

  • a quick-win with this! I'll tell you exactly what to do and where to go to find out the

  • right and correct information about their particular company so you can answer those

  • questions. And then finally, phone interview preparation number three is getting ready

  • your ANSWERS TO THE INTERVIEW QUESTIONS. I'm actually going to give you the phone interview

  • questions and sample answers to help you prepare fully. Now, before we work through each of

  • those three phone interview preparation areas, let me give you five important phone interview

  • tips. And please take a note of these. So phone interview TIP NUMBER ONE. Make sure

  • you know the exact time and date of the call and be fully ready for the phone interview

  • at least five minutes prior to the time it's going to start. What you don't want to do

  • is be rushing round and thinking, oh, no, I haven't got a reception on my phone. You

  • know, there’s people in the office or people in the room, and it's too noisy! Make sure

  • you think in advance. Make sure you know the exact time of day, because you only get one

  • chance. If you miss that phone call, then that's it! It's all over. Phone interview

  • TIP NUMBER TWO, if you are using a mobile for the phone interview, make sure you are

  • in a strong reception area. You need to think ahead. This is the location where I'm going

  • to take the call and have a look on your phone to make sure you are in a strong reception

  • area. Because, again, if you say… “Oh, I'm sorry, I missed the call, there was no

  • reception!” Well, that shows a lack of preplanning. Phone interview TIP NUMBER THREE. Be prepared

  • for the phone interview call to come from an unknown number. So, I'm not sure if you're

  • the same as me, but if I get a call from an unknown number, I never answer it. However,

  • I can pretty much guarantee that the call will come from an unknown number, because

  • they don't want people to ring them back. Make sure you answer it if it's at the same

  • time or round about the same time that your phone interview is scheduled to take place.

  • Phone interview TIP NUMBER FOUR. Make sure you won't be disturbed for the duration of

  • the phone interview, and there’s zero background noise. So, how long does a phone interview

  • last? Well, of course, it depends on your answers to the phone interview questions.

  • However, I believe it will last for between 15 and 30 minutes duration. You need to allocate

  • that amount of time and make sure you are not going to be disturbed by anybody else.

  • Phone interview TIP NUMBER FIVE. Don't have the phone on loudspeaker for the phone interview

  • call. A lot of people do this. They have their phones on loudspeaker when talking to people.

  • But, if you are on the end of that, it sounds like you're in a tunnel. So make sure you

  • have it off and you have the phone close to your ear when you are talking. And that will

  • be better for you because you don't want to be saying to the interviewer: “Oh, sorry,

  • can you repeat that? I couldn't hear the question.” So, have the phone close to you and to your

  • ear. Now, those are very basic tips, but they are really, really important. Phone interview

  • TIP NUMBER SIX. Have a cheat sheet with bullet points of what you want to talk about during

  • the phone interview. A cheat sheet is essentially you working through this phone interview training

  • tutorial and taking notes as you go along and writing down the answers that I give you

  • to the interview questions. You can then have that sheet of paper in front of you. Now,

  • of course, you don't want to be reading from a sheet of paper because you don't want to

  • sound rigid, because the interviewer will hear that. But you can haveprompts’.

  • When they say to you: Why do you want to work for our company?” You can have bullet point

  • prompts of what you want to say. That is a really good tip! Let's now start working through

  • all three phone interview preparation areas. I've got more tips to give you, and I've also

  • got to work through those phone interview questions and answers! So make sure you follow

  • all of this. Phone interview preparation area number one. This is really, really important.

  • This is JOB ROLE RESEARCH. And don't forget, I mentioned about looking at the job advert,

  • the person specification, taking a look at the essential criteria for the job and also

  • the skills and qualities needed. So, this will help you to pass. Let's take a look at

  • an example person specification. So this is a job for an admin role. And I just want to

  • use this to explain what I want you to do quickly, to help you pass your phone interview.

  • If you look there, we have the ESSENTIAL SKILLS required and it says that we need to have

  • excellent communication and interpersonal skills. Now, if, say, is that when they say

  • to you, what skills and qualities do you possess? Well, you can say: “I have strong communication

  • skills and I have the ability to get on with everyone, both customers and clients.” Because

  • that is essentially what good interpersonal skills is. But you can also then be prepared

  • for an interview question around that essential criteria, which will probably be: “Describe

  • a time when you communicated an important message to a group of people?” So, once

  • you follow this process, you are fully prepared for your phone interview, and not just a phone

  • interview, but any face-to-face interview as well, because the essential criteria will

  • stay the same for both phone interview and face-to-face interview. Let me give you another

  • example. It says there that one of the essential criteria is to have strong organizational

  • skills. So, again, when I say to you, what skills and qualities do you have? “I am

  • a solid organizer who can plan and prioritize all work in a timely manner.” And the interview

  • question for that essential criteria element will be: Describe a time when you demonstrated

  • solid organizational work skills? So, I would then work through the entire document and

  • look for those. So when they say to me: What skills and experience do you have suitable

  • for this role? I will do my research based on all of these ESSENTIAL criteria. And this

  • is what I would say in response to that phone interview question: “I am a solid communicator

  • who has exceptional organization skills, the ability to be left alone to plan and prioritize

  • all tasks whilst working under pressure. I particularly enjoy supporting the senior management

  • team to complete tough projects and tasks, and can be left alone to work on my own initiative.

  • I prefer to work as part of a team and my personal life means I have the flexibility

  • to be available as and when needed to carry out all duties as required.” And you will

  • see that I have underlined all of the essential criteria and I have simply put it in my response,

  • and that is the best way to pass your phone interview! That took me about five minutes.

  • It's a very quick process, but once you learn that, you can pass any interview with ease.

  • So, that response is derived solely from the ESSENTIAL CRITERIA of the job description

  • and person specification. Let's have a look at now phone interview preparation area number

  • two, which is COMPANY RESEARCH. They're going to want to know why you want to work for their

  • company and also what you know about their company. When they ask you the question: Why

  • do you want to work for our company? This is the answer that I use every single time

  • for any job. “I’d like to work for your company for three reasons. Firstly, you have

  • a strong reputation in the industry, so I know I’ll be able to grow and develop as

  • a person professionally. Secondly, the skills and qualities I have are a match for both

  • this role and the standards you expect from your employees. Finally, I noticed during

  • my research you have ambitious and exciting plans for the future and I would very much

  • like to be a part of those.” That's a great response to use for the phone interview question

  • Why do you want to work for our company? You know, you could write that down and read that

  • off on your CHEAT SHEET during your phone interview. Then they're going to want to know

  • about what you know about their company. So, my advice is to simply go on their website

  • and have a look at their LATEST NEWS SECTION and write down on your cheat sheet two or

  • three points of interest about their company. What products and services do they have? How

  • long have they been operating? What's their mission statement? What is their USP, their

  • Unique Selling Point? And also, on the latest news section, there should be something of

  • significance that has happened within the company. They may have won awards, or they

  • may have featured in a news article, or something like that. Write down some things when they

  • say, ‘what do you know about our companythat you can tell them. Before we go through

  • preparation number three area, which is those all-important phone interview questions and

  • high scoring answers, let me give you a couple of more tips to pass your phone interview.

  • So, the next tip is, and this is a big one, smile whilst talking throughout the phone

  • interview, and your tone will then be positive! I'm smiling right now whilst I'm talking.

  • And you can probably hear a change in the tone of my voice? So remember, write down

  • on your cheat sheet at the top… “DON'T FORGET TO SMILEbecause you will then exude

  • a positive communication aspect when you're talking to them, and they will pick up on

  • that smile whilst youre talking throughout the phone interview. Put that on the top of

  • your cheat sheet for an interview! Tip number eight. Send a thank you email at the end of

  • the phone interview. So, once the phone interview is finished, simply send this email to the

  • person who conducted the phone interview. Dear sir/madam, RE: Phone interview. I would

  • just like to say thank you for the opportunity to undertake the phone interview