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  • Hello there, my name is Richard McMunn from the interview training company PassMyInterview.com.

  • And in this tutorial, I will teach you how to pass a dental receptionist interview. So

  • if you are thinking, how am I going to prepare for a dental receptionist interview? And more

  • importantly, you are wondering the type of interview questions that will come up and

  • how to answer them, I will disclose all of that during this tutorial. Please do stick

  • around, take notes and watch it from beginning to end. If you do that, I promise you it will

  • make a huge difference to your preparation. Now, before I get into the interview questions

  • and answers, a very warm welcome to this dental receptionist interview training tutorial.

  • My name is Richard McMunn. That's me there in the center. I've been helping people for

  • a long time now, about 20 years to pass their interviews. And I do that specifically by

  • giving you top scoring, unique answers that you can't find anywhere else. Please do make

  • sure you SUBSCRIBE to this channel by clicking the red button below the video, and then you

  • won't miss out on any of the weekly training videos that I'm uploading. And I would also

  • very much appreciate your support if you gave the video a LIKE, that always motivates me

  • to create more content for you. Thank you very much. Okay. Let's get into my Top Five

  • Dental Receptionist Interview Questions and Answers. Now, I will put the interview question

  • up on the screen. I will then give you a couple of tips of how I suggest you answer the question,

  • and then I will give you my own suggested answer. So, the first question of your dental

  • receptionist interview is going to be: Can you tell me a bit about yourself and why you

  • want this job? When we are answering this question, what we need to do is, make sure

  • you focus on your work related skills and how these can be transferred to the role of

  • a dental receptionist. So, what I mean by that is, if you have any prior experience

  • of working in a customer facing role of dealing with patients and also being organized in

  • respect of managing diaries, then I would mention those during your answer to this first

  • dental receptionist interview question. Tip number two, don't talk too much about what

  • you get up to outside of work, apart from perhaps the fact that you are flexible and

  • you are available to work extra hours as and when required to support the dental practice.

  • That is a good tip, and I would encourage you to write that down. If you are in the

  • position that you can work additional hours to help out when needed, that will certainly

  • work in your favor. Here is my suggested answer to the interview question: Can you tell me

  • a bit about yourself and why you want this job? Here we go. “Thank you for inviting

  • me to be interviewed today. I am a friendly, positive and caring person who can work well

  • in both a team environment, and also on my own. I can be relied upon to complete repetitive

  • tasks accurately and I have strong attention to detail skills. This means I won’t make

  • any mistakes and I will always organize the dental appointments diary meticulously, whilst

  • always providing very good service and care. Outside of work, I am a family person who

  • has the support of my partner, which means if you ever need me to work late or come in

  • at short notice, I will be able to. Just to summarize, I have read the job description

  • for a Dental Receptionist in detail, and I believe my past experiences, interpersonal

  • skills and qualities make me the ideal person for this position.” So that's a strong answer!

  • It gives you the confidence then to move forward for the remainder of your dental receptionist

  • interview. The second question that I want to cover: In your opinion, what skills and

  • qualities do you need to be a dental receptionist? This is assessing whether you understand the

  • role and exactly what is required. My first tip is to make sure you read the job description

  • and the person specification for the role. Now, I have already done that for you and

  • this answer covers all of the things that are contained within those documents. The

  • second tip is: tell the interviewer the specific quality, and then explain why it is important

  • in the role of a dental receptionist. So, anybody can say one of the qualities needed

  • is to be able to provide brilliant service, but you will be the only person who then backs

  • it up and sayswhy’. So you would say: “One of the qualities needed is to provide

  • really good service, because we want to look after our patients and we want them to return

  • time and time again, because that's obviously good for business.” OK, so here's my answer

  • to the interview question: In your opinion, what skills and qualities do you need to be

  • a dental receptionist? “There are lots of skills and qualities needed if you want to

  • be competent in your duties as a Dental Receptionist. The two most important ones are, providing

  • great service and also maintaining attention to detail with outstanding organizational

  • skills. As a Dental Receptionist, you are the first person both patients and visitors

  • to the practice see, and that means you have to be positive, polite, welcoming and create

  • a good first impression. In respect of being organized, there is no margin for error whilst

  • booking appointments and also handling patient data. You also have to be a good team worker,

  • maintain confidentiality at all times, be supportive of the dental team and also be

  • flexible and supportive in the role. If I am successful at interview today, and I get

  • to become your Dental Receptionist, I will carry out my duties responsibly and will always

  • maintain a positive image for your Dental PracticeThat would demonstrate to me that

  • you have a thorough understanding of the key skills and qualities needed to be a competent

  • dental receptionist. Next question guaranteed to come up during your dental receptionist

  • interview: What are your strengths and weaknesses? Tip number one: list more than one strength.

  • In fact, give them three or four with your most prominent strength listed as the first

  • one. Then, give them one weakness. But make sure that weakness is not a match for any

  • of the essential skills needed to be a competent dental receptionist. So, for example, one

  • of the skills needed to be a dental receptionist is to be able to multitask and manage diaries

  • and appointments. But, if you said one of your weaknesses is that sometimes you struggle

  • whilst working on the pressure, and you are not very organized, you will not be getting

  • the job! So it’s very important to not give a weakness that is a match for the job description.

  • Here is my suggested answer to the dental receptionist interview question: What are

  • your strengths and weaknesses? “One of my strengths is my ability to provide genuinely

  • good service – I believe I have a positive approach to life and a genuine desire to help

  • people. I feel comfortable dealing with people and I also have the interpersonal skills to

  • defuse conflict and also get to bottom of people’s problems or queries quickly. Other

  • strengths include, my ability to consistently do a good job, regardless of the repetitiveness

  • of the task. My supportive nature when working as part of a team is another one of my strengths,

  • and finally, the fact that I can be left alone to carry out a job properlybasically,

  • you will never have to chase me up for anything. I guess the only weakness I have is that I

  • don’t like asking for help if I get stuck with a task or project. I always try to find

  • out how to do it myself, when in fact it would be far quicker to just ask someone more experienced

  • than me for advice and guidance. Although this is one of my weaknesses, I am learning

  • to not be so stubborn and ask otherswithin the team for guidance when I do need it.”

  • It's a very good answer and that weakness is brilliant in respect it is not damaging

  • to your chances of being a dental receptionist. Next question. How would you deal with a difficult

  • patient during a busy period as our dental receptionist? So, my main tip for that is

  • always remain calm, composed and use effective listening skills whilst dealing with all patients.

  • Show empathy where appropriate and be confident in your communication as a dental receptionist.

  • Here is my suggested answer. “I would deal with them by first of all listening to what

  • they had to say, and then by using problem solving skills to get to the bottom of their

  • frustration, with a view to providing a resolution or solution to their issue as soon as possible.

  • I would show empathy when needed, as patients will sometimes be in pain and their emotions

  • could get the better of them. I think it’s also very important to be confident in your

  • communication and to take control of the situation so that you can steer it to the place you

  • want to get to. Obviously, I would never accept any form of abusive language or aggression,

  • but I would instead be calm, composed and confident and I would also remember that I

  • am representing the Dental Practice, and as such, I would want to give a high level of

  • service.” So that shows, you know, how to handle difficult patients, and you will get

  • them whilst working as a dental receptionist! It's quite a tough task, quite a difficult

  • job to carry out, especially during busy periods. And you will need a good set of communication

  • and interpersonal skills to deal with a wide variety of situations. Next question of your

  • dental receptionist interview: What's the best level of service you've ever provided?

  • Tip number one, in your answer to this dental receptionist interview question. Show your

  • understanding of how important customer service is. Tip number two: This is basically what's

  • called a behavioral interview question, where they are looking for you to give a specific

  • answer to the question. Basically, when have you been in a previous situation where you've

  • provided really good service? My advice, when structuring your answer to this behavioral

  • interview question, is to use the STAR technique. So, you start off and you tell them the SITUATION

  • you are in. You then move on and explain the TASK that needed to be done. You then move

  • on and provide details of the ACTION you took, and you then tell the interview panel the

  • RESULT following your actions. So, it's the STAR technique (Situation, Task, Action and

  • Result). In the answer that follows, I have structured the response using this technique,

  • the STAR method. Here we go. What's the best level of service you've ever provided? “In

  • my last job, I often dealt with customers and it was always my responsibility to make

  • sure they got what they needed. My role basically involved answering telephone calls from potential

  • customers who wanted to buy some of our products online. One day, I took a call from an elderly

  • lady who wanted to buy a gift for her grandson. I could tell the lady was confused, and so

  • it was my task to guide her patiently through the online ordering process. I took my time

  • to ask her some questions about the type of products her grandson might be interest in,

  • before explaining the different product options that we had available. Throughout the call

  • I reassured her that ordering online was both safe and secure. After 10 minutes of speaking

  • to her, and providing reassurance, we managed to order the correct gift for her grandson.

  • I always think it’s important to go above and beyond in respect of customer service

  • when the situation requires it, and I would always do the same as a Dental Receptionist.”

  • Now, what you'll notice about that response is that it is organized. You are using situation,

  • task, action and result, and that makes sure you are giving them a specific example of

  • where you have already demonstrated one of the key requirements of a dental receptionist

  • role. If you would like my full set of Dental Receptionist Interview Questions and High

  • Scoring Answers, if you click the link that’s appeared there in the top right hand corner

  • of the screen, it will take you through to my website (PassMyInterview.com) where you

  • can download them straight away. Thank you very much for watching. Please don't forget

  • to SUBSCRIBE and hit the LIKE button. I do appreciate your support on this channel. Thank

  • you for watching and I wish you the best in your pursuit to becoming a dental receptionist.

  • Have a brilliant day.

Hello there, my name is Richard McMunn from the interview training company PassMyInterview.com.

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B1 dental receptionist answer interview question question service

DENTAL RECEPTIONIST Interview QUESTIONS & Answers!

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    林宜悉 posted on 2020/03/23
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