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  • Hi there, everybody. My name is Richard Munn from the career guidance company How2Become.com.

  • And in this excellent training video, I'm going to teach you how to pass your NHS interview.

  • I'm going to give you sample questions and I am also going to give you suggested answers,

  • so please make sure you watch it from beginning to end, because if you have an NHS injury

  • coming up, you don't want to miss this tutorial. So, a very warm welcome from me. That's me

  • there on the right-hand side, Richard McMunn, and I've been helping people pass their interviews

  • for over 20 years now and in this particular video we are going to focus on the NHS interview.

  • Don't forget, please do subscribe to the channel by clicking the red button below the video,

  • then you will get notified as soon as I create new and fresh videos and content straightaway.

  • Also, I would very much appreciate it if you gave the video a ‘THUMBS UPif you do

  • like the content and in return if you tell me the NHS role you are being interviewed

  • for in the comments section below this video, I will give you five specific questions in

  • addition to these ones to prepare for, so you make sure you pass your interview. Okay,

  • let's get straight into the questions and answers. First question: Why do you want to

  • work in the NHS? It's virtually a guaranteed question. So, we need to prepare fully for

  • it. So, I'm going to give you a couple of tips and then a suggested answer. So, here

  • are three tips: Refer to the NHS values when answering this question because that demonstrates

  • that you've looked into the NHS and you know what their values are, and you also know what

  • they are striving and working towards achieving. Now, also explain how patient care is something

  • you are extremely passionate about. It doesn't matter what role you are being interviewed

  • for, everyone is working towards one, for excellent patient care. Now, also tell the

  • interview panel you often hear people praising the NHS staff for the tireless work they do

  • and that you want to be part of that team. So, we want to be talking about positive things

  • when we respond to this question. Here we go. So, “Why do you want to work in the

  • NHS?” is a simple answer. “I have set my sights on this role within the NHS for

  • some time now and I've thoroughly researched the organisation and the role to make sure

  • I can perform to the high standards required. I believe I can strive to achieve the NHS

  • values and standards it sets itself and I am extremely passionate about patient care.

  • Now there are many different roles within the NHS and I feel my job will be to help

  • the wider team achieve the goals that the NHS sets itself. Now despite the NHS often

  • coming under pressure from external factors, I've heard nothing but great things about

  • the staff, the organisation as a whole and the tireless work everyone continues to carry

  • out for its patients. I enjoy working in a challenging environment. I feel strongly I

  • can cope with the pressures of the role. I believe that if I am given the opportunity

  • to work in the NHS you will be pleased with my performance and the contribution to the

  • organisation I'll give as a whole.” Now that's a great response. It's quite in-depth

  • but it gets you off to a flying start in your interview and you can also use this for the

  • interview questionTell me about yourself?” because youre focussing it entirely on

  • the NHS. Question number two: “What qualities do you have that would be a good fit for the

  • NHS?” Here are two tips again. Refer to the NHS values when answering this question

  • and use powerful and positive keywords and phrases within your response to this NHS interview

  • question. So, here's a sample response for you to structure your own. Oh, and by the

  • way, at some stage I want to give you the slides so there'll be a link below the video

  • so that you can download the slides and start working on these for your own preparation.

  • Here's the answer. “The qualities I have are many and varied, including an ability

  • to work hard under pressure, a desire to provide a quality service and a passion for delivering

  • outstanding patient care. I am a hard worker and someone who enjoys working as part of

  • a team to achieve a common goal. I enjoy being busy at work and I have a flexible approach

  • that means I am able to cover extra shifts and help out at short notice as and when required.

  • I am a compassionate person who believes that everyone should receive the same level of

  • treatment and the same quality service regardless of who they are. I can also be trusted with

  • confidential information and I fully understand the external pressures the NHS are under.

  • Decisions that may be made within the NHS at times may not be popular among staff or

  • patients, but they are done for the wider good of the organisation. Finally, I am a

  • loyal and committed person who will work hard to learn the role quickly with a view to carrying

  • out my role with consistency professionalism and with a focus on quality patient care.”

  • OK, great answer. Question number three: “Do you have any knowledge of the NHS systems

  • and processes?” Now, I am going to refer to the NHS long-term plan. You'll see there

  • on the page that I've put a link in there to that long-term plan. I'll also put that

  • link for you in the description below the video, so that you can look at the long-term

  • plan. Now you don't have to know it in-depth, but I would refer to it in your answer to

  • the question. So here we go: three tips. Have a quick look at the NHS long term plan, again

  • the link is in the description below the video. Mention the key points of the long-term plan

  • and say everyone is working together to achieve the main goal of the NHS. Now, also, if you

  • do get chance before your interview, visit the hospital or place you're going to be working

  • at to find out more about how they operate as an individual team. Here we go, here's

  • my answer” “Now everyone in the NHS is working together as one and there is a long-term

  • plan in place to make sure the NHS is fit for the 21st century. Now essentially, the

  • NHS is looking to boostout of hospital care’, reduce pressure on emergency hospital

  • services and staff, give people more control over their own health, digitally enabled primary

  • and outpatient care, whilst also moving to an integrated care system across the board.

  • Of course, another key goal of the NHS is to make sure you are getting the most out

  • of taxpayers investment in the NHS. Now there is also a health system support framework

  • in place which incorporates a ‘Five Year Forward View’. Local health systems will

  • need to move to a more proactive joined up care system which is wrapped around patients,

  • as opposed to being an entirely reactive system.” So, like I say, during your research for your

  • interview, whatever it is within the NHS, have an understanding of their wider goal.

  • Have a look at the link in the description below the video. We can go through to the

  • NHS website and look at their long-term plan. Question number four of your NHS interview.

  • Describe a situation when you've had to adapt your approach to get your message across?”

  • So, what this interview question is looking for is to assess your level of confidence

  • and resilience that you stick with things and that you are able to adapt your approach

  • to get the job done, because you need to do that in the NHS while you're under pressure.

  • So, here's two tips to this interview question. Make sure, this is important, you use a specific

  • example when you were in a situation where you had to adapt your approach to get a message

  • across. Use a specific example. And also make sure you use the S.T.A.R technique for structuring

  • your answer. Now if you've never heard of S.T.A.R before, it stands for SITUATION, TASK,

  • ACTION, RESULT and I'll put it up in that format on the next slide in the answer for

  • you. I've also put another link to a video here on YouTube below this video, where you

  • can learn an in-depth tutorial on structuring questions and answers around the S.T.A.R technique.

  • Use a situation where you have to be confident and resilient to get your message across.

  • Here's my suggested answer. Here we go. So, I've put star on the left that stands for

  • SITUATION, TASK, ACTION, RESULT and will work through these in chronological order. Here

  • we go: SITUATION: “In my previous job I was responsible for delivering a difficult

  • time-sensitive project for my line manager whilst working as part of a team. It was my

  • job (TASK) to convince the team that my proposed method of working was the most effective.

  • The majority of the team were opposed to my methods and they made their feelings clear

  • within the initial team briefing. (So, this puts the ACTION). Despite this. I was still

  • confident that my method would work, and therefore, I decided to change my approach to sell my

  • ideas to the team. I took the time to sit down privately and individually with each

  • member of the team to explain my idea. I felt this approach would be more effective, simply

  • because it is easier to sell an idea to individuals than a group of people. The results were a

  • success. I eventually got everyone within the team on board and the project was delivered

  • successfully and on time.” Great answer and that is a specific one. I am telling them

  • what I did do in a SITUATION as opposed to what I would do. Question number five: “Can

  • you give an example of when you have achieved an NHS value in your career?” So, this assesses

  • whether you actually know what the values are and whether you can actually demonstrate

  • them in a work situation. So, we have to know what they are. Here's two tips: refer to one

  • of the NHS values in your answer to the question. And if you've never worked in the NHS before,

  • use a team working example or a customer care example. So, these are an example of the values:

  • WORKING TOGETHER FOR PATIENTS. So that's a teamwork example. RESPECT AND DIGNITY. COMMITMENT

  • TO QUALITY OF CARE. Well that's a customer service kind of example. When you've demonstrated

  • COMPASSION. when you've IMPROVED PEOPLE'S LIVES or when EVERYBODY COUNTS together when

  • you're all working as one. Here's my suggested answer. We're going to focus on COMMITMENT

  • TO QUALITY OF CARE and we are also going to use a S.T.A.R technique in this response:

  • SITUATION, TASK, ACTION, RESULT. Here we go: “In a previous job, a clearly upset and

  • distressed customer came into the store to complain about how she had been mistreated

  • by a member of our staff. It was my job to ensure the customer was OK, investigate the

  • issue and also resolve it to the satisfaction of the customer whilst operating within company

  • guidelines. I sat the customer down, made sure she was comfortable whilst asking her

  • to explain the situation to me. She explained a member of staff had shouted at her unnecessarily

  • while she was parking her car in the company car park, and she felt threatened by his behaviour.

  • After investigating the complaint thoroughly, I reported the member of staff to my head

  • of department, apologised to the customer unreservedly and took steps to make sure the

  • situation did not happen again. When the customer arrived home, I telephoned her just to make

  • sure she was still okay. The end result was the customer was looked after following the

  • initial upsetting situation and I managed to make sure the same situation did not ever

  • happen again. Now, of course, in your NHS interview there's gonna be other questions

  • and like I say, don't forget to tell me in the comments section below the video what

  • particular role you were being interviewed for. I’ll come on here each day and I'll

  • give you a list of questions to prepare for. But here's some more ones: “Why do you want

  • to work in the NHS”. “What qualities do you have that would be a good fit?” “What

  • do you know about the NHS?” We already know a bit about the long-term plan. “Do you

  • have any knowledge of NHS systems or processes?” “Describe a situation when you had to make

  • a tough or difficult decision?” “What in your opinion is the best thing about the

  • NHS?” “Can you give an example of when you've achieved an NHS value in your career?”

  • If a patient start shouting at you, how would you deal with the situation?” “How

  • do you feel about seeing unpleasant sights?” andWhat is the NHS long term plan and

  • how do you think it would impact on your role?” Okay, so if you'd like more free training

  • for your NHS interview please go now to the website PassMyInterview.com, or click the

  • link directly below the video. Please make sure you subscribe and say you'd like this

  • tutorial give it a thumbs up. And I wish you all the very best in your pursuit to passing

  • your NHS interview. Good luck and thank you for watching.

Hi there, everybody. My name is Richard Munn from the career guidance company How2Become.com.

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