Name: COMPETENCY BASED Interview Questions and Answers (PASS Guaranteed!)
Uploaded: 2020-03-09T05:00:34.000Z
Duration: 14 min 45 s
Description: Thousands of YouTube videos with English-Chinese subtitles! Now you can learn to understand native speakers, expand your vocabulary, and improve your pronunciation...

It's Richard McMunn from the interview guidance company PassMyInterview.com and in this video

Present continuous

training tutorial I'm going to teach you how to pass any kind of competency-based interview,

and in particular I'm going to give you some sample questions and answers that you can

use during your competency-based interview questions.

So, if you have any kind of interview coming up please watch the video from beginning to

end because I guarantee it's really going to increase your chances of success!

So, just quickly, that's me there on the right-hand side, Richard McMunn, I've been helping people

like you for over 20 years now to successfully pass their interviews and as I say, we're

going to focus on a competency-based interview.

Just a couple of things, and please make sure you SUBSCRIBE to the channel by clicking the

That way you will not miss out on any of the weekly interview training videos that I'm

Also, if you like the content and the supplied answers that I'm going to give you to all

the competency-based questions, please do give the video a like, a thumbs up, because

that as always motivates me to do more for you.

So, before I give you an abundance of interview questions and answers for your competency-based

interview, there’s a couple of really important things I want to cover that I think are going

So, what is a competency based interview?

So, in a nutshell, a competency-based interview is used to assess your skills and experience

based on the requirements of the role you are applying for.

Well, each job that you go for will have assessable competencies.

So, for example, if you were going for a customer service role, one of the competencies might

be you are ‘able to deliver excellent customer service’ and therefore the competency interview

questions could be: “Can you give an example of when you delivered excellent customer service?”

or “Can you tell me about a time when you dealt with a difficult customer?” or “Describe

a time when you went above and beyond what was required to help a customer?”

Another example, let's say you were going for a project management role or a management

The competency could be that you are ‘capable of managing difficult projects’ and the

interview question based on that competency would be: “Describe a time when you successfully

What did you specifically do to make it a success?”

Or: “Talk me through how you would manage a project from beginning to end?” or the

interview question: “Describe a time when you motivated a team to complete a difficult

task?” and you will notice there that these interview questions are asking you to provide

I'm going to come onto that in just one second's time.

So, another job, let's say you were going for a team leader role, for example, one of

the competencies would be that you are ‘able to manage groups of people’ and the interview

question would be: “Describe a time when you managed an underperforming member of your

team?” or “Describe a time when you motivated a team to complete a difficult task?” or

“Describe a time when you made a mistake as a leader?”

So, these are interview questions based on the competencies.

So, you will notice as I say, that these interview questions are asking for examples.

Now, this is really, really important, so please do pay attention.

Tell the panel in your interview response what you did in a given situation as opposed

So, you are going to do that by using the STAR technique, which were going to go into

detail and I'm going to give you a number of interview questions and answers.

I'm going to break them down for you using the STAR technique.

So, when you sit down to answer the questions, think about STAR.

Really simple, and then you will start off your interview question response with the

SITUATION, so you say: “The situation was that I was in was XYZ.”

And then you'll move on to the TASK, you say to the panel what had to be done.

So, I was required to do this and then you tell them what ACTION you took.

So, tell the panel the panel what action you took.

And then finally, tell them the RESULT of your actions and a tip here is to make sure

Now, what you might do if you really want to go into detail is tell the panel what you

learned from the situation and also what you would do later on if the situation occurred

Okay, let's now take a look at some sample competency based questions and answers which

So, question “Describe a time when you worked under pressure to solve a difficult problem?”

Now the competencies that are being assessed here are your problem-solving skills, your

So, here's a sample response for you using the STAR technique.

“I was working in the office on a project for my manager when she came in and announced

the client whom I was working on the project for had changed their mind about the project's

I only had seven days left to complete the project as the timeline for completion remain

I needed to start the project again from scratch and in order to meet the deadline I needed

to ask another member of the team to assist me with some technical aspects of the change

to the specification, and after finding a suitably qualified person to help me, I briefed

them on what was required and more importantly the timeline.

We both set to work on the project with enthusiasm, rigor and determination.

As the deadline was approaching I had the feeling I was not going to complete the project

on time, so I decided to work from home the hours needed to meet the target.

I'm the type of person who does not like to let my employer down, so I didn't really mind

My colleague and I managed to finish and deliver a project to the client with literally two

I feel proud of the fact we managed to complete the project to the specifications despite

the numerous challenges we faced along the way.

The client was more than pleased with the work and they used the company again for future

Now of course, that is an in-depth response to that question.

But for competency-based interviews, they need to be in-depth.

And if you follow this scenario” SITUATION, TASK, ACTION, RESULT for every question then

you will pass your interview, I can assure you.

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COMPETENCY BASED Interview Questions and Answers (PASS Guaranteed!)

specific

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situation

technique