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  • When you need to contact organisations and access important services,

  • you shouldn't have to worry about how to call them or what it'll cost you.

  • Currently, many organisations use 1800, 1850, 1890, 0818, and 076 numbers, called Non-Geographic Numbers or NGNs, to deliver important services like helplines, public services, and utilities.

  • But the cost of calling them is not always clear and can be confusing and expensive.

  • Because of this, some people, including people in vulnerable situations, avoid calling NGNs for the services they need.

  • This can cause distress and needs to be fixed.

  • So, from the 1st of December, calls to 1850, 1890, 0818 and 076 NGNs will be included in call bundles that include landline calls.

  • These changes will make accessing important services cheaper and simpler.

  • If you don't have a bundle like this or you've used yours up, these calls will be charged by the minute and cost no more than calling a landline.

  • Calling 1800 numbers will still be free from landlines and mobiles.

  • Further changes to NGNs should also encourage service providers to provide more 1800 Freephone services.

  • But there's more that needs to change, the five different NGN ranges can also put people off calling, meaning questions can go unanswered and problems unsolved.

  • So, to simplify NGNs further, over the next two years, the five NGN ranges will be reduced to two.

  • The 1850, 1890, and 076 ranges will be withdrawn and, from 1 January 2022, only the 1800 and 0818 ranges will remain.

  • Organisations using 1850, 1890, or 076 numbers need to move to new numbers and should contact their telecoms operator to do so.

  • These NGN changes are hugely positive for callers and organisations alike - they will encourage the use of and restore trust in NGNs, connecting people with confidence to the services they need.

  • Here's to clearer NGN calling costs and a simpler NGN platform!

  • For more information visit comreg.ie/ngn

When you need to contact organisations and access important services,

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    林宜悉 posted on 2019/12/29
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