Placeholder Image

Subtitles section Play video

  • In the last few years, a new app-based service economy has emerged.

  • And companies like Caviar, Grubhub, Postmates, and even Uber now give anyone the opportunity to become a courier.

  • Like this guy, Frankie Gallderizzi.

  • He's a full-time bike messenger in New York City.

  • I started about two years ago.

  • And I was looking for a job, and I was like, well, I'm riding all the time anyway,

  • so I looked into some pizzerias and stuff, but no one was hiring except for, like, really late nights.

  • So then a buddy told me about Grubhub.

  • To be clear, Frank doesn't technically work for Grubhub.

  • He's officially an independent contractor who just uses Grubhub to get work.

  • He also juggles a handful of other apps.

  • Postmates, UberRush, Caviar, and Doordash.

  • Each of these companies has a different business structure and pay scale.

  • Although Grubhub wouldn't share any pay info with me, I found out that through Doordash, couriers generally get 5 dollars per delivery and keep the full tip.

  • The commission through UberRush is up to 80% of a 5 to 7 dollar merchant fee.

  • All of these apps, including Caviar and Postmates, factor in variables like distance and peak hours.

  • Usually, I work evenings.

  • That's when you make the most money, like during dinnertime.

  • Sign into an app, whichever one I'm working for that day, and just kind of wait for the deliveries.

  • Get a deliveryif it has too much or it has, like, two soft drinks that you don't want to carry, you reject it.

  • If it looks good, you accept it.

  • Head over to the restaurant, make sure all the items are in there, pop it in your bag, head over to the diner, and drop it off.

  • And do that over and over and over.

  • I usually end when I'm getting tired, but sometimes you gotta push through it though.

  • If I haven't made a lot of money that week, I just have to ride while my legs are hurting.

  • Caviar and Doordash claim on their websites that a messenger can make up to $25 an hour.

  • But in reality, that's a pretty ambitious figure.

  • Just to make minimum wage, which is $9 in New York City, Frankie has to make at least 2 deliveries an hour.

  • To pull off minimum wage, he has to rush.

  • If you want to get paid, you have to sort of not be in the bike lanes and be with traffic because they're really slow.

  • And there are constantly people turning into them, double parking in them when you have, like, 3 drinks you have to carry and soup.

  • And the restaurant took a really long time to get all the stuff together.

  • And your delivery time is coming up real soon, and you gotta go three miles...

  • That's when it starts to get really stressful.

  • Most companies don't offer health care or workers' compensation in the event of an accident.

  • I'd say just take it real slow at the beginning until you get used to it.

  • Stop at all the red lights, stay in the bike lane, and just be super careful.

  • That's all you really can do.

  • Most of the time when people are getting hurt, it's because they think that they can just do what they see everyone else doing and it's not necessarily true.

  • Because most delivery startups bill themselves as tech companies and not transportation companies, this gap can be a big deal when most riders tend to share the road with cars.

  • Over 4,000 cyclists were injured last year in New York City; 14 died.

  • But despite this, Frankie sees plenty of upsides.

  • First of all, you get to make your own schedule, which is amazing.

  • It's really exciting especially during rush hour.

  • Sometimes work is more fun than just riding around for fun.

  • I was going through some, like, anxiety problems at one point.

  • And riding my bike through traffic is sort of the one thing that keeps me completely in the moment.

  • I can't think about anything else, so it was actually helping me out of my anxiety, I'd say.

  • Most people can't afford to do this as a career,

  • or they fear the risks, or just don't really like riding that much.

  • But there's always been a niche group that do it for the lifestyle.

  • I've only been doing it for 2 years, but that's not a long time at all.

  • I see dudes all the time...

  • I see the same dudes whothey've probably been doing it for 20 years.

  • I think it takes a special kind of person to be able to do it for that long.

  • It's like any other job that's really physical.

  • If you like this video and you want to see more, click here.

In the last few years, a new app-based service economy has emerged.

Subtitles and vocabulary

Click the word to look it up Click the word to find further inforamtion about it