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  • Hi, I'm Justin.

  • Welcome to Oxford Online English!

  • In this lesson, you'll learn useful words and phrases to use at the airport.

  • When's the last time you flew somewhere?

  • Did it go smoothly, or was it stressful?

  • For your next flight, let's make sure you can communicate at every stage of your journey.

  • This lesson will show you the English vocabulary you need to do that.

  • Let's start with the first thing at the airport: checking in.

  • Hello.

  • Hello there! Where are you flying to today?.

  • I'm going to London.

  • And have you checked in online already?

  • Yes, I have, but I was wondering: can I change my seat?

  • I have an aisle seat, but would I'd really like a window seat if that's possible.

  • Let's have a look.

  • Can I have your passport please?

  • Yes of course.

  • Thank you.

  • One minute, let me check whether there's another seat available

  • Yes, we can do that, sir.

  • Excellent.

  • Do you need a paper copy of your boarding pass?

  • No thanks; I have it on my phone.

  • And do you have any bags to check in?

  • No, I only have a carry -on bag.

  • That's fine.

  • You just need to put this tag on it.

  • Like this?

  • That's perfect!

  • Well, you're ready to go.

  • Enjoy your trip!

  • Thank you very much.

  • Can you remember what questions the employee asked the passenger?

  • She asked:

  • Where are you flying to today?

  • Have you checked in online already?

  • Can I have your passport please?

  • Do you need a paper copy of your boarding pass?

  • Do you have any bags to check in?

  • These are common questions.

  • You might hear the same ideas with slightly different words; for example:

  • Do you have your passport?

  • Or: Do you need to check in any bags?

  • However, even if the words are different, the idea stays the same!

  • Most of these questions are simple; you can just give a yes/no answer.

  • However, you might have some questions of your own.

  • Can you remember what the passenger asked for?

  • He asked:

  • Could I change my seat?

  • Can you think of any other requests you might have as a passenger?

  • You might ask:

  • Can you confirm that I have a vegetarian meal?

  • Do you have any seats in the exit row?

  • Exit row seats have more legroom, so they're often more comfortable!

  • This time, check-in went smoothly, but what if everything doesn't go so well?

  • I'm sorry ma'am, but this bag is overweight.

  • The limit is 23 kilos.

  • You either need to take some things out, or pay for the excess.

  • How much is the excess?

  • It's fifty euros for a bag up to 32 kilos..

  • That's expensive!

  • I'll try to take some things out.

  • I'm sorry, but the flight is delayed by at least two hours.

  • So, when do you expect the plane to leave?

  • Right now, we expect it to depart at 10.30pm.

  • I do apologize for the inconvenience.

  • Well, I guess there's nothing we can do.

  • Thank you for your patience.

  • You can check the departure boards for updated boarding times and flight information.

  • I'm sorry, but this your flight has been cancelled due to bad weather.

  • But, I really need to be in London tomorrow afternoon.

  • When's the next available flight?

  • Let me see what we can do...

  • We do have a flight leaving tomorrow morning that I can switch you to.

  • What time in the morning?

  • It leaves here at 7am, and arrives at 10.

  • That will be fine.

  • Right, here's a printed confirmation.

  • And again I am very sorry for the trouble.

  • That's okay; it's not your fault.

  • Are there any hotels near the airport?

  • Yes, of course. If you go to the customer service desk, just over there, you

  • can claim a voucher for a hotel and meals.

  • Excellent, thank you.

  • You're welcome.

  • In this section, you saw three different problems.

  • What were they?

  • Your baggage might be overweight.

  • Your flight might be delayedor even cancelled.

  • If your bag is overweight, you either have to repack it, or pay excess baggage charges.

  • With delays and cancellations, you might have no choice but to wait.

  • However, the airline generally needs to give you hotel vouchers or meal vouchers if you

  • have to wait a long time for your flight.

  • Have you ever had problems like this?

  • What happened?

  • Hopefully, your next flight will go more smoothly.

  • Let's move on to the next step in your journey.

  • Is this your bag, sir?

  • Yes, it is.

  • We need to search it.

  • Do you have any liquids?

  • No problem.

  • No, I don't think so.

  • I'm afraid we need to take this bottle.

  • You're allowed containers up to 100ml maximum.

  • Okay, sorry, I completely forgot.

  • And this Swiss knife has to go, too.

  • But, it's important to me!

  • I can take it, or you'll have to go back and check this bag.

  • Well I don't have time for that; I guess you'll have to take it.

  • Very well, sir.

  • Here's your bag.

  • Thanks.

  • Excuse me, I'm really late for my flight,

  • can I go to the front of the line?

  • Okay, come forward quickly.

  • Make sure everything is out of your pockets, and please place laptops in a separate

  • tray.

  • Please step over this way, ma'am.

  • I'm really late for my flight, could I just

  • Ma'am, please step over here.

  • Stand on the marks on the floor and raise your arms above you.

  • Do you have anything in your pockets?

  • Yes, sorry.

  • I still have some money and

  • my keys.

  • Please put them in the tray and come through again.

  • And where's my bag?

  • It looks like your bag needs to be searched.

  • This is ridiculous; I'm going to miss my flight.

  • Do you have anything sharp in here?

  • No, nothing.

  • You can't take the jars on the airplane.

  • Why not?

  • It's a liquid, ma'am.

  • No liquids over 100ml.

  • This is crazy!

  • It's only honey!

  • I'm afraid those are the rules.

  • Fine, keep them.

  • Whew, a stressful experience!

  • Let's take a look at some of the useful language from these dialogues.

  • At the beginning, the security officer asked:

  • Is this your bag, sir?

  • Can you think of five more questions or requests that you might hear when going through security?

  • If you want more time to think, pause the video and write down your ideas.

  • You might be asked:

  • Is this your bag?

  • Do you have any liquids?

  • Do you have anything in your pockets?

  • You might also hear requests, such as:

  • Please place laptops in a separate tray.

  • Stand on the marks on the floor and raise your arms.

  • As you saw, there's no point arguing when you're going through security!

  • Now, you made it through, and you caught your planefinally!

  • Time to sit back and relax.

  • Excuse me, sir?

  • Would it be alright if we put your bag in the overhead locker?

  • Ermwell..

  • I'd prefer to keep it with me.

  • It's just that you're sitting in an emergency exit row.

  • We can't have anything on the floor.

  • Okay, do what you must.

  • I also need to ask you to raise your window blind and make sure your seat back is in the

  • upright position for take-off.

  • Why do I have to do all this?

  • It's standard procedure for take-off, sir.

  • You can recline your seat and take your bag down once we're airborne.

  • During take-off and landing, there are certain things you have to do.

  • Do you know what they are?

  • You need to:

  • Fasten your seat belt.

  • Stow your tray table.

  • Stow means put away.

  • Raise your window blind.

  • The window blind is a screen that you can use to cover the window.

  • Move your seat back to the upright position.

  • During your flight, you can recline your seat, and lean back.

  • But, for take-off and landing, you need to put it back to the straight position.

  • Stow your luggage in the overhead locker or under the seat in front of you.

  • Of course, in our dialogue, the passenger was sitting in an exit row seat. She had

  • to use the overhead locker.

  • The flight attendants might ask you to do

  • one or two other things, like take out your headphones.

  • On the last flight you took, did they serve food?

  • It's getting less common to have food included with a flight, but let's imagine your flight

  • includes a meal.

  • Hello, can I help you?

  • Yes, I ordered a special meal online, but it hasn't arrived yet.

  • Okay, I can go and check; which meal did you order?

  • The gluten free option.

  • Oh, I'm sorry, I think there has been a mistake.

  • We just gave out the last gluten free meal.

  • But I ordered it online!

  • I'm so sorry, there must have been some confusion.

  • You can have anything else from our menu.

  • I can only eat gluten-free dishes, so that's no use.

  • Also, my screen's not working!

  • I'm very sorry about that, ma'am.

  • It's a twelve-hour flight!

  • What am I supposed to do?

  • No food, and no TV.

  • Ma'am, we can offer you an upgrade to business class, so that you have a working TV screen.

  • Business class?

  • Let's go!

  • Follow me, please, ma'am.

  • Here, we had some problems during the flight.

  • What other problems could you have on the plane?

  • You might find that you don't have something you need, like a blanket or a pillow.

  • You could get the wrong meal.

  • You might need to change seats, because the person next to you is snoring loudly!

  • Hopefully, none of these things will happen to you.

  • And if they do, you might get lucky and get upgraded to business class, like I did!

  • Now, your plane is coming in to land.

  • You've made it!

  • There's just one more thing you have to do.

  • Hello.

  • Hello.

  • What is the purpose of your visit?

  • I have a business meeting.

  • Where is the meeting?

  • It's at a law firm in London.

  • And how long are you staying?

  • Until Tuesday.

  • Please put your right hand on the scanner.

  • Thank you.

  • Now look into the camera here.

  • 1, 2, 3.…

  • That's great.

  • Thank you and enjoy your stay.

  • Thank you.

  • This process is different around the world.

  • Sometimes they won't even speak to you; they just scan your passport.

  • But what did the border control officer ask here?

  • Her first question was,

  • 'What is the purpose of your visit?'.

  • How could you answer this?

  • You could say:

  • I'm here on business.

  • I'm just on holiday.

  • I'm visiting some relatives.

  • It is possible that they might ask you for some extra information about why you are here

  • and what your plans are. For example,

  • Where are you staying?

  • What company are you visiting?

  • How long are you staying?

  • Okay, now you should have all of the English you need for the next time you fly.

  • We hope that this will make those stressful airport experiences a little easier!

  • Here's a question: have you ever had a really bad experience at the airport or on a plane?

  • Please share your stories in the comments!

  • Thanks for watching, and remember that you can find more videos like these this

  • on our website: Oxford Online English dot com.

  • See you next time!.

Hi, I'm Justin.