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Hi, I'm Peg from Sony and I'm going to show you how to run a Self Diagnostic check
on your Sony Bravia TV's connected devices.
For this demonstration, I am using a Sony Bravia TV. Products are slightly different, so be
sure to check your Owner's manual
or visit us at esupport.sony.com for your specific features and menu options.
Begin by powering on your TV. Make sure you are using the remote that was supplied
with your TV to perform this test.
Using the supplied remote control, press the HOME button.
On the TV screen, select the Help
icon and then press the center ENTER button on your remote.
Select Customer Support. Scroll down
and select External Device Symptoms. Choose the problem you are experiencing
with your external device.
For the purposes of this demonstration
we're going to select No picture display from an HDMI connected device.
Any problems with your TV's HDMI inputs will be displayed.
If no problems are present, the issue may be with your connected device.
Please visit our SonySupportUSA YouTube channel for additional help with
your connected device.
Press RETURN on your remote to go back to the Customer Service menu.
I hope you've enjoyed this video. For more tips, tricks, and how-to videos, please
visit us at esupport.sony.com
are on our SonySupportUSA YouTube channel. Thank you.
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How to Perform a Self Diagnostic Check on Your Sony BRAVIA TV's External Devices

55 Folder Collection
jack20010207 published on August 10, 2019
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