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  • Hi, I'm Peg from Sony and I'm going to show you how to run a Self Diagnostic check

  • on your Sony Bravia TV's connected devices.

  • For this demonstration, I am using a Sony Bravia TV. Products are slightly different, so be

  • sure to check your Owner's manual

  • or visit us at for your specific features and menu options.

  • Begin by powering on your TV. Make sure you are using the remote that was supplied

  • with your TV to perform this test.

  • Using the supplied remote control, press the HOME button.

  • On the TV screen, select the Help

  • icon and then press the center ENTER button on your remote.

  • Select Customer Support. Scroll down

  • and select External Device Symptoms. Choose the problem you are experiencing

  • with your external device.

  • For the purposes of this demonstration

  • we're going to select No picture display from an HDMI connected device.

  • Any problems with your TV's HDMI inputs will be displayed.

  • If no problems are present, the issue may be with your connected device.

  • Please visit our SonySupportUSA YouTube channel for additional help with

  • your connected device.

  • Press RETURN on your remote to go back to the Customer Service menu.

  • I hope you've enjoyed this video. For more tips, tricks, and how-to videos, please

  • visit us at

  • are on our SonySupportUSA YouTube channel. Thank you.

Hi, I'm Peg from Sony and I'm going to show you how to run a Self Diagnostic check

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B1 US sony tv device remote select external

How to Perform a Self Diagnostic Check on Your Sony BRAVIA TV's External Devices

  • 24 0
    jack20010207 posted on 2019/08/10
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