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  • When I moved to the U.K. from the U.S. one of the first things I noticed is differences in how people pay.

  • Here, all the time, it's just tap and go.

  • From a coffee,

  • on the train, even at the gift shop!

  • Come back to the U.S. and it's the good, old-fashioned chip and sign.

  • In fact, only three percent of cards in the U.S. are contactless,

  • compared to 64 percent in the U.K. and 96 percent in South Korea.

  • In case you haven't seen them before, contactless cards usually include a symbol that looks a little bit like wifi.

  • They don't require any swiping or signing - just a quick tap.

  • One reason contactless payments have caught on quickly here in the U.K. versus the U.S. for example,

  • is the sheer size of the market.

  • We have a smaller number of large retail banks that serve consumers in the U.K. as compared to

  • what might be a much more fragmented and much larger market in the U.S.

  • So it means that it's much easier to coordinate change for the industry in the U.K.

  • In 2014, London public transportation started accepting contactless payments.

  • That was a key step toward getting British consumers hooked.

  • Transport for London stepped into the breach and said to the banks, "Look we're introducing this on transport,

  • please get the cards into the hands of our consumers."

  • So we went from very little usage to very rapid growth in a short space of time.

  • Another difference is over consumer attitudes toward new kinds of payments.

  • In the U.K. debit cards surpassed cash as the number one type of payment method in 2017.

  • In the U.S., cash is still king.

  • Americans use cash for 55 percent of transactions under $10

  • and cash is especially popular in categories like groceries, fast-food restaurants and pharmacies.

  • Part of the problem here in the U.S. is that consumers are just getting used to chip cards.

  • It took many retailers years to implement new chip card readers,

  • which were branded as more secure than card swiping.

  • Now some shoppers are worried that contactless cards will give up some of that security.

  • Are there security concerns with contactless cards that are different than a chip insert or swiping, for example?

  • I think security is always front of mind for consumers.

  • But the great thing is not only contactless cards are much much faster,

  • but they are as secure as chip payments.

  • There are some signs contactless cards are starting to catch on here in the U.S.

  • It might be easier for retailers to adapt this time considering many of those chip readers they installed

  • already came with built-in contactless technology.

  • The infrastructure's there, and it's just a matter of the cards coming out,

  • which we're seeing now, too. So the tide is really starting to shift.

  • JPMorgan's Chase says it is issuing the cards to millions of customers,

  • and Visa expects more than 100 million contactless cards

  • will be in the hands of Americans by the end of 2019.

  • Public transport networks in cities like New York are starting to offer contactless payments,

  • though some shoppers around the world might skip the physical cards altogether,

  • thanks to digital wallets like Apple Pay, AliPay, or WeChat Pay.

  • Contactless payments are generally good news for American shoppers and foreign tourists

  • frustrated with waiting on machines and signing receipts.

  • But the U.S. still has a long way to go before everyone can pay with the wave of a hand.

  • Hey everyone, it's Elizabeth. I've been reading your comments and don't worry, I am still around.

  • Be sure to leave us any other ideas in the comments section and subscribe to our channel.

  • See you later!

When I moved to the U.K. from the U.S. one of the first things I noticed is differences in how people pay.

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