Name: 【TED】Michael C. Bush: This is what makes employees happy at work (This is what makes employees happy at work | The Way We Work, a TED series)
Uploaded: 2019-02-09T15:01:14.000Z
Duration: 4 min 10 s
Description: Thousands of YouTube videos with English-Chinese subtitles! Now you can learn to understand native speakers, expand your vocabulary, and improve your pronunciation...

We survey CEOs, police officers, truck drivers, cooks, engineers.

Present continuous

If people are working, we've surveyed them.

And what we know, in terms of their happiness:

There's three billion working people in the world.

And about 40 percent of them would say they're happy at work.

That means about 1.8 billion, or almost two billion people,

both to those people and the organizations that they work in?

Organizations that have a lot of happy employees

compared to organizations where that's not true.

They outperform the stock market by a factor of three.

it's half that of organizations that have a lot of unhappy employees.

you don't have to spend more money to make this happen.

It's not about ping-pong tables and massages and pet walking.

It's all about how they're treated by their leaders

So I'd like to share a few ideas that create happy employees.

in organizations where employees are happy,

And then when an employee needs a laptop --

So for the employee, all the words are right,

but 15 levels of approval for a $1,500 laptop?

You've actually spent more money than the laptop, on the approval.

And the employee feels maybe they're really not trusted.

So what can an organization do to have a high level of trust?

The first organization that comes to mind is Four Seasons.

They have magnificent properties all around the world.

"Do whatever you think is right when servicing the customer."

To hand that trust to your employees to do whatever they think is right

And this is why they're known for delivering some of the best service

The thing that erodes trust in an organization

is when employees feel that they're being treated unfairly.

regardless of their rank or their tenure or their age

or their experience or their job category,

When I think about great organizations who get fairness right,

the first organization that comes to mind is Salesforce.

They found that men and women working in the same job

So immediately, they calculated the difference,

and they invested three million dollars to try and balance things out.

So, to be a listener who connects with all types of people,

We've all been taught about active listening and eye contact --

Repeating what the person says -- that's not listening.

and always hunting and searching for the best idea possible --

And employees can feel whether you're doing that or not.

They want to know, when they talk to you and share an idea,

did you consider it when you made a decision?

The one thing that everybody appreciates and wants when they're speaking

is to know that what they say matters so much

Otherwise, what's the point of the conversation?

We all know the things we need to change,

the things that we need to do differently.

The way you behave, the way you treat others,

the way you respond, the way you support,

defines the work experience for everyone around you.

the world is littered with those failures.

But changing because there's something you believe in,

where you're willing to risk almost everything

If it's not, you should probably find a different place to work.

Subtitles ListPlay Video

【TED】Michael C. Bush: This is what makes employees happy at work (This is what makes employees happy at work | The Way We Work, a TED series)

intense

present

experience

immediately