Name: 【TED】Nadjia Yousif: Why you should treat the tech you use at work like a colleague (Why you should treat the tech you use at work like a colleague | Nadjia Yousif)
Uploaded: 2019-01-07T17:02:27.000Z
Duration: 11 min 37 s
Description: Thousands of YouTube videos with English-Chinese subtitles! Now you can learn to understand native speakers, expand your vocabulary, and improve your pronunciation...

The imperative

So, imagine a company hires a new employee,

Now imagine that whenever this employee went to go meet with her team members,

the appointments were ignored or dismissed,

she was yelled at or kicked out after a few minutes.

So after a while, she just went quietly back to her desk,

sat there with none of her skills being put to use,

and of course, still getting paid millions of dollars.

This hotshot employee who can't seem to catch a break

I've seen so many companies make the well-meaning decisions

only to have the benefits fail to live up to the expectation.

are canceled or deliver things that are never used.

That's like billions of dollars just being wasted each year.

the expectation from the top management is high but not unreasonable

and people will become genuinely better at their jobs.

But the reality is that the people on the front line,

who are supposed to be using these softwares and tools,

and we get frustrated at the number of tools

we have to remember how to log into and use.

And that frustration, that guilt -- it's racking up,

the more that technology is inserting itself into our daily working lives,

Brookings says that 70 percent of jobs today in the US

require at least mid-level digital skills.

you need to be able to work with technology.

we are not approaching this with the right mindset.

So here's the idea that I've been toying with:

What if we treated technology like a team member?

I've been writing my own personal experiment about this.

I've spoken to people from all different industries

about how they can treat their core technologies like colleagues.

I've met with people from the restaurant industry,

medical professionals, teachers, bankers,

and the first step with anybody that I would meet with

was to draw out the structure of their teams

Now, I'm a total geek when it comes to organization charts.

Org charts are really cool because, if they are drawn well,

you can quickly get a sense of what individual roles are

it only includes the boxes and lines that represent people.

None of the technology team members are there.

So for each of the organizations that I met with for my experiment,

could actually visualize their technologies as coworkers,

"Is this software reporting to the right person?"

"Does this man and machine team work well together?"

"Is that technology actually the team member

So I will walk you through an example of a small catering company

This is the top layer of people who work at Bovingdons Catering Company.

There's a sales director, who manages all of the customer interactions,

and there's an operations director, who manages all the internal activities.

And here's the people who report to the sales and operations directors.

where we've overlaid the software and the hardware

Using this amazing org chart, we can now explore

how the human team members and the technology team members

So the first thing that I'm going to look for

is where there's a human and machine relationship

Usually, it's somebody using a technology

on a day-to-day basis to do his or her job.

the finance director with the accounting platform would be one.

Next, I would check on the status of their collaboration.

In this case, it turned out to be a tenuous relationship.

Well, if the accounting platform were actually a person,

【TED】Nadjia Yousif: Why you should treat the tech you use at work like a colleague (Why you should treat the tech you use at work like a colleague | Nadjia Yousif)

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【TED】Nadjia Yousif: Why you should treat the tech you use at work like a colleague (Why you should treat the tech you use at work like a colleague | Nadjia Yousif)

entire

individual

mindset

critical