Name: 【TED】Christine Porath: Why being respectful to your coworkers is good for business (Why being respectful to your coworkers is good for business | Christine Porath)
Uploaded: 2018-10-24T18:14:06.000Z
Duration: 15 min 25 s
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you're answering it every day through your actions.

This one question will define your professional success

because how you show up and treat people means everything.

Either you lift people up by respecting them,

making them feel valued, appreciated and heard,

or you hold people down by making them feel small,

And who you choose to be means everything.

I study the effects of incivility on people.

It includes a lot of different behaviors,

And what's uncivil to one person may be absolutely fine to another.

Take texting while someone's speaking to you.

It's all in the eyes of the beholder and whether that person felt disrespected.

We may not mean to make someone feel that way,

I vividly recall walking into this stuffy hospital room.

It was heartbreaking to see my dad, this strong, athletic, energetic guy,

lying in the bed with electrodes strapped to his bare chest.

What put him there was work-related stress.

And for me, I thought he was just an outlier at that time.

I witnessed and experienced a lot of incivility

"Are you an idiot? That's not how it's done,"

and, "If I wanted your opinion, I'd ask."

I quit, and I went back to grad school to study the effects of this.

And she had a theory that small, uncivil actions

We believed that incivility affected performance and the bottom line.

So we launched a study, and what we found was eye-opening.

We sent a survey to business school alumni

about one experience where they were treated rudely,

and to answer questions about how they reacted.

One person told us about a boss that made insulting statements like,

and another tore up someone's work in front of the entire team.

And what we found is that incivility made people less motivated:

80 percent lost time worrying about what happened,

And after we published these results, two things happened.

took just a few of these and estimated, conservatively,

that incivility was costing them 12 million dollars a year.

The second thing that happened was, we heard from others in our academic field

who said, "Well, people are reporting this, but how can you really show it?

Does people's performance really suffer?"

With Amir Erez, I compared those that experienced incivility

to those that didn't experience incivility.

And what we found is that those that experience incivility

After all, it's natural that their performance suffers."

But what about if you're not the one who experiences it?

We wondered if it affected witnesses, too.

where five participants would witness an experimenter act rudely

to someone who arrived late to the study.

The experimenter said, "What is it with you?

Look at you! How do you expect to hold a job in the real world?"

we tested the effects of a peer insulting a group member.

Now, what we found was really interesting,

because witnesses' performance decreased, too --

and not just marginally, quite significantly.

and we become carriers of it just by being around it.

And this isn't confined to the workplace.

at home, online, in schools and in our communities.

【TED】Christine Porath: Why being respectful to your coworkers is good for business (Why being respectful to your coworkers is good for business | Christine Porath)

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【TED】Christine Porath: Why being respectful to your coworkers is good for business (Why being respectful to your coworkers is good for business | Christine Porath)

absolutely

engage

contagious

experience