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  • (phone rings) - Here we go.

  • Val?

  • - [Seth] Val?

  • - [Val] Hello?

  • - [Kevin] Hey, Val.

  • - [Val] Hey. - Hey, Val.

  • What's up, Val.

  • - We, as you know, we got the big meeting coming up,

  • and we just wanted to circle the wagons.

  • Make sure we're all on the same page.

  • - Yeah, we wanted to talk turkey,

  • and that turkey is Torrence.

  • Mainly the Torrence group, and they, as you know

  • more than anybody, they are a real bear.

  • A real den of bears.

  • So we just wanna circle the wagons and kinda get

  • on the, get everyone looped in.

  • - You know this is where we really make our hay

  • is this Torrence group.

  • Everything else has been minor leagues.

  • We are in the major leagues now folks.

  • - Have we had a dialog about getting

  • our ducks in a row here or...

  • - We haven't had a chance to get that dialog

  • sort of underway, so we kind of wanted to draw,

  • today use this meeting as a chance to sort of draw

  • a roadmap toward that dialog and just sort of

  • figure out what that dialog might look like

  • or even sound like.

  • - And Dale's sort of our representative from Calvin's team.

  • He's kind of working in tandem with us on this.

  • So Dale, I don't know if Calvin gave any sort of

  • heads up on, you know, how to get ducks in a row

  • for Torrence, but if you, you know,

  • anything on that.

  • - Well, basically, he told me that he

  • considers this his swan song.

  • - [Kevin] Okay.

  • - So we can get our ducks lined up.

  • He's gonna leave.

  • - So Calvin might be (overlapping talk).

  • Okay.

  • And I think with Torrence, we're gonna be kind of

  • breadcrumbing this situation.

  • It's gonna be a Hansel and Gretel type thing.

  • We don't want them to know that they're eating

  • the sweet candy, but we wanna get them a taste for it.

  • Just so that the next thing you know,

  • they're in the cabin and, you know,

  • we're feeding them sweet treats.

  • But we gotta kinda coax them.

  • - [Val] You know, you gotta punch the puppy here.

  • You can't be precious about this,

  • and that's why we're gonna show 'em

  • we can think outside the box, and you know,

  • get them, you know, move the goal post a little.

  • - That's a good point.

  • When we're talking resources, let's make sure

  • we're saying lean and mean.

  • We don't need any extra resources.

  • Let's not put any expenses on the books

  • that aren't absolutely necessary.

  • - You know, speaking of keeping it lean

  • and keeping it linear, I think keeping it linear

  • is key, and I did wanna throw the ball,

  • I'm sorry.

  • I know you're new.

  • I forgot your name down there.

  • - Bradley.

  • - [Seth] Bradley.

  • So Bradley.

  • - You can't be doing that with Tor.

  • Seth, we can't be doing that.

  • (stutters)

  • We gotta know names.

  • - If they smell blood in the water,

  • these guys are gonna pounce.

  • These sharks are.

  • - [Val] And Bradley is, you know, Bradley's crucial.

  • He is a stakeholder here.

  • So, you know, that's just eating your own dog food.

  • - Sure.

  • Of course, of course.

  • - Know names.

  • We can't stress it enough.

  • - Maybe a high sign that we could use

  • to indicate, "Okay, you got my name wrong.

  • "Try a different name."

  • - What if we come in with name tags,

  • and thereby sort of throw out the signal to them,

  • "Hey, we're making our names easy for you.

  • "What are you gonna do for us?"

  • - [Val] What are you gonna do for us?

  • I love that.

  • Put the record on.

  • (overlapping talk)

  • - We could do dry erase name tags.

  • - It might be good for...

  • It might be, for Torrence, it might be,

  • I know it's a holiday weekend, guys,

  • but if you could learn just some

  • basic American Sign Language,

  • just so we can kind of sign to each other.

  • If there's an important name of a senior team leader

  • on their end, it might be good

  • to just kinda have the basics.

  • (overlapping talk)

  • - Now do you have any experience with Graham

  • over in Torrence because he-

  • - [Val] With Graham?

  • - Graham. - Yes.

  • Yeah.

  • And I'll tell you the secret with Graham.

  • You gotta drill down.

  • 'Cause Graham, he's about the brick and mortar.

  • He's about best practices.

  • And he's about B-to-B.

  • - He is sort of queen of the pigs over there.

  • He is down in the slop, and the other pigs

  • sort of fall in line.

  • When he goes to the trough, then and only then

  • do the other pigs get their meal.

  • - He will get first dibs on the slop.

  • The others will take his seconds.

  • - Yeah, he is a nasty queen and you gotta watch out for him.

  • Oh, I didn't say it.

  • Yeah, if you've ever taken a meeting with him

  • at the Golden Corral, you know exactly

  • what we're talking about.

  • - [Val] Sorry, guys, Janice has come.

  • She's at my door.

  • - Oh.

  • - [Val] What's that?

  • Oh great.

  • She wants to know, Jason,

  • you coming to sales conference this year?

  • (overlapping talk)

  • - I just saw Jason's eyes light up when you mentioned

  • the name Janice.

  • - You ever see the old wolf in the old cartoons

  • where his eyes pop out?

  • (overlapping talk)

  • - Remember those cartoons where the car is like a person,

  • the headlights are the eyes, and they make a A-ooh-ga

  • with the horn?

  • That's basically Jason right now.

  • - [Val] That's the same thing.

  • I'll tell ya, I haven't seen a smile on Janice's face

  • that big since she came back from one of those,

  • she did a bodybuilding conference at the conference center

  • right by the mall where the 305 and the seven meet.

  • (overlapping talk)

  • Yeah, she did one out there right next to,

  • there's an O'Charley's there.

  • And she did it right next to that.

  • - Yeah, we've had many of after work libations.

  • - Yeah.

  • - Shall we say, my liege.

  • - [Val] Many after work drink.

  • - Or three.

  • - Yeah, I had one or two or three too many there

  • a couple nights ago.

  • They had to peel me off the curb.

  • - Tea too many mar-too-nies por favor.

  • - When I get to the bar, I generally go way hard.

  • - I got HAM when I get to that bar

  • as you guys know about.

  • - That's the only way I do business

  • is you know go hard or go home.

  • I take that to the bar.

  • I take that to the board room,

  • and I think we've built a team that reflects that principle.

  • - [Gino] Yes, absolutely.

  • - We want to bring up Bradley.

  • We brought you on because you are a

  • a whiz with the new computers,

  • and I've been having all sorts of issues with mine.

  • We need to be-

  • - [Seth] Is Tolliver on that?

  • - We need to be-

  • - [Seth] No, let me speak to Tolliver.

  • - Streamlined.

  • - [Seth] I wanna know if Tolliver's on that

  • because I gave that to Tolliver.

  • Bull shit!

  • Let me speak to Tolliver.

  • - Yeah.

  • - [Val] I'm sorry I'm hearing something in the background?

  • (overlapping talk)

  • - No, that's Seth.

  • (overlapping talk)

  • - [Val] Yeah it's pretty loud in the...

  • - Let's just soldier forward.

  • - [Val] Sure.

  • - Let me take this one.

  • I'll take the bull here by the horns.

  • Bradley, you're just gonna need to

  • get on all our computers and update it.

  • (indistinct talk)

  • - [Bradley] I'm working on it.

  • - Cool.

  • - [Bradley] Try and get done with that.

  • And also the shared drives.

  • It'll be up and running in the soonest time possible.

  • - Thank you.

  • - Yeah, that's a great point.

  • You gotta share the drives, okay?

  • We only have so many to go around.

  • I know everyone would like their own drive,

  • but let's try and really share these hard drives, okay?

  • - [Val] And where are we, Elijah, on the dog and pony show?

  • - Val, I don't wanna interrupt you right now.

  • The momentum is moving forward,

  • but just an update real quick.

  • I just spoke to Tolliver from the Toledo office.

  • - [Val] Okay.

  • - Who Jason was the point man, or supposedly

  • the point man for.

  • They might want to push the meeting back.

  • Jason, do you have anything to say about that?

  • - Well, they have to honor their word.

  • Where they say they are supposed to meet us

  • in a couple of days now.

  • - [Kevin] So you're saying we had

  • a handshake agreement with them,

  • and now they're reneging on that.

  • - Just to jump in, these guys are snakes,

  • and you never take a handshake from a snake

  • because they don't have hands, so you're gonna get bit.

  • And I think we just got bit, and the venom's

  • starting to sink.

  • Either I'm crazy or the venom's starting to sink.

  • (overlapping talk)

  • - This is a problem.

  • This is a big problem, gang.

  • - You know we're-

  • - [Val] I think we're gonna just have to figure out

  • where the onus is on here and in our process review

  • who we can finger and say this, you know,

  • this is where the quality control ran off the rails.

  • - And I think that's a great instinct, Val.

  • I'm just gonna go ahead and say, I think it's Jason's fault.

  • - Yeah, Jason really dropped the ball on this.

  • And Val, we want to let you know how we are

  • very serious about the Torrence group deal.

  • It means more to us than anything,

  • including our own families.

  • - [Val] What I'm seeing here is that Seth is the team leader

  • who's on point with Tolliver.

  • So Seth is managing Jason.

  • So I'm a little confused here as to, you know,

  • in terms of who's skillset is being deployed in which way.

  • - [Kyle] Val, I couldn't agree more.

  • - [Val] Is this a management problem or a personnel problem?

  • - Just to jump in, Jason is a great guy,

  • and I respect the hell out of him.

  • - I don't wanna step on the duck here,

  • but I also wanted to get in and say Jason's been great

  • when I've dealt with him, but this is

  • a horse of a different color

  • in terms of what I've seen from Jason, Val.