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  • Hello

  • Hello. Hello. I don't think this thing is working. Hey naturals, what's up?

  • It's your American English teacher Gabby Wallace here for go natural English

  • And in this video you are going to learn how to improve

  • Your phone skills to sound more like a native

  • Natural English speaker. I know these days that everybody prefers to text like does this thing even work for phone calls anymore?

  • I mean everybody just

  • texts

  • but there are certain situations when it just makes more sense to have a phone call or you

  • Have to have a phone call

  • Like maybe you have a phone interview

  • Or maybe you have to make an appointment and you need to actually speak

  • With your voice on the phone and in that kind of situation

  • you need to sound like a

  • clear natural

  • confidence

  • fluent English speaker because we can't rely on things like gestures or

  • Lip-reading or the written word like we can for text so I'm gonna teach you a lot of things in

  • This lesson about how to speak more clearly more

  • naturally on your next phone

  • Conversation so this is gonna be super helpful and I want to invite you if you would like to learn more with go natural

  • English with our ebook the English fluency formula

  • I have a free sample for you to check out so you can click right up there on

  • The card to get your free sample. Oh my gosh

  • and in that for example

  • You're going to learn so many strategies to help you to improve your English and speak more naturally

  • So a week ago

  • this video presentation from Google's sundar Pichai came out where he was presenting the new

  • Google

  • Assistant and it blew my mind. I was insane how

  • natural this

  • Robot sound I mean really the Google assistant not a real person

  • but she sounded just like a real person to me and to

  • The real person that she was calling so I thought we could actually take a look at this video clip

  • It's sure and analyze. What makes this

  • robot this machine

  • sounds so natural because if we can analyze that and if this machine can sound like a

  • Natural native English speaker then obviously, so can you because you're a human right?

  • So if this machine can do it, then you can definitely do it. Okay, so let's take a look

  • Let's say you want to ask Google to make you a haircut appointment on Tuesday between 10:00 and noon

  • What happens is the Google assistant makes the calls seamlessly in the background for you?

  • So what you're going to hear is the Google assistant actually calling a real salon to schedule the appointment for you

  • Let's listen

  • What time are you looking for well at 12:00 p.m

  • We do not have a quality available. But closest we have to that is a 1:15

  • Do you have anything between 10:00 a.m. And

  • 12:00 p.m

  • Depending on what service she would like. What service is she looking for?

  • Just a woman's haircut for now. Okay, we have a 10 o'clock

  • 10:00 a.m. Is fine. Okay. What's her birth name?

  • The first name is Lisa

  • Okay, perfect. So I will see Li five ten o'clock on May third

  • Okay, please Thanks great. Have a great day. Bye

  • Hi, so the first word that we have here is just a simple greeting

  • Hi, but let's pay attention to the intonation

  • It goes up and down and it sounds very friendly. You can even repeat while you're watching this to practice with me

  • Hi, so it's different than just a flat intonation. Hi, that sounds a bit

  • gruff a bit aggressive a bit

  • Not very nice, actually. So if we go up and down hi, it sounds so nice

  • so our first thing to focus on is

  • intonation

  • next we're gonna take a look at how we can stress words blend sounds together as a sound more native-like in our

  • pronunciation and

  • Use intonation again in order to indicate that we have an open

  • kind of

  • Question that we're inquiring about in this conversation. We're asking about booking a haircut

  • So again, the question was or is that it's not even a question

  • It's a phrase but it's it's it's stated in a way where the intonation goes up at the end. So that sounds like a question

  • I'm calling a book a woman's haircut for a client

  • For a client so the intonation is going up and this is sometimes referred to as up

  • Speak because this is not actually a question. It's a question would be something like

  • may I book a

  • Haircut for a client and of course at the end of this question

  • The intonation would go up because we're asking may I but this is a statement, but it's phrased

  • Like a question because we're ending the statements in an upward intonation

  • So if you're calling to inquire about an appointment

  • Or you're asking to set a certain time or you're kind of asking permission

  • Like can I may I if that's the intention even though that's not the way you phrase the sentence?

  • Well, then your intonation can go up and that's quite common in the United States in North American English

  • Haircut for a client I'm calling a local woman's haircut for a client

  • So let's look at how we're pronouncing the words and how they're blending together. I'm calling

  • book

  • We don't say I'm calling we say I'm calling to book call in to book a woman's haircut

  • for a client we don't say for a client for a client so

  • Those words that are not

  • Stressed get blended and the sounds change slightly

  • so because we're stressing other words like

  • haircuts and

  • client and of course the main verb

  • Calling and book then other words are not stressed and those sounds get a bit mushed or blended together

  • So I'm calling

  • to

  • book a

  • Haircut for a woman's haircut, it's but again haircut is stressed more than women's

  • for

  • Clients so stress words are really important to say more

  • Strongly so louder and longer than the non stressed words

  • Which kind of get blended together and that's part of what makes this machine sound so natural

  • I'm looking for something on May 3rd. Um

  • this little pause is so

  • important and it's kind of ironic because most language teachers would tell you not to say

  • Um when you're speaking English when you're presenting or when you're practicing English, don't say it

  • Um, it's a filler. It doesn't mean anything. It's not academic

  • Well, you know what? It may not be good for your presentations

  • I mean academically speaking and it doesn't mean anything but it makes your speech sounds so much more natural

  • um, I think it's a good idea to use, um every once in a while because it is a

  • it is a marker of

  • Natural English speech so if you want to sound more natural use, um, not all the time

  • But every once in a while you notice in conversation, it's only used once I'm looking for something. I'm a third

  • I'm looking for something on May 3rd. So we're using words like I'm looking for something on May 3rd

  • Looking first so this is a common way to express

  • What date you would like or?

  • something that you are

  • Searching for I'm looking for something on May 3rd. So why do we say something?

  • We're not talking about a thing. We're looking for a time. We're looking for an appointment

  • So why don't we just say I'm looking for an appointment on May 3rd. Well

  • Natural English is sometimes really general. Sometimes people use words like

  • Something and sometimes and thing and that's really common

  • So again, you don't always have to use the more academic word

  • If you want to sound more natural more like a native speaker

  • You can use general words sometimes on May 3rd again

  • the intonation is going up because we're kind of asking for information here and May 3rd is

  • Stressed because this is the most important keyword in the sentence. They're like, give me one

  • The best part of this google assistant conversation was when she uses

  • the sound or the filler word

  • Mm-hmm, everyone cracked up because this is so

  • surprising from a machine because this is something so

  • natural and so human to use a filler

  • So another key takeaway is to use fillers sometimes as I mentioned. Um

  • Might not be something that your teacher would recommend but it's very natural just like. Mm-hmm

  • so when you're listening when you're waiting when you want to show that you are hearing your

  • Partner or the other person on the phone line use fillers like this. Mm-hmm

  • That means I'm listening or I'm waiting or what time are you looking for? Well

  • At 12:00 p.m. Next at 12:00 p.m. So I'm looking for some at 12 p.m

  • The intonation is going down to confirm and to say that you're looking for the specific time

  • Do you have anything between 10 a.m. And

  • 12 p.m. Uh

  • Again, this natural pause and natural filler is something that distinguishes

  • humans from machines we use these natural fillers to think and to make our speech

  • More flowing so use these again not all the time every time but every once in a while

  • Um. Mm-hmm. It's gonna make you sound a lot more

  • Natural so we also are blending sounds together depending on which words are stressed or unstressed

  • Do you have anything between 10 a.m. And

  • 12 p.m. So, do you have anything between 10 a.m. And

  • 12 p.m

  • So you can see where the words are stressed and doors that are not stressed are blended and do not do

  • You but do you do you have anything?

  • Just a woman's haircut for now

  • Just is another very natural word meaning only or simply but we use it a lot

  • also for now is a nice way to

  • Confirm what you want at this moment, maybe next month

  • You want something additional just a woman's haircut for now and notice that we stress haircut. We're not stressing

  • Just or women's because they already know it's a woman

  • We're stressing haircut because that's the service that we want for now. Okay, we have a 10 o'clock

  • 10:00 a.m. I'm

  • Confirming the time 10 a.m

  • Is fine when you're confirming information, you can drop your intonation down 10 a.m

  • Is fine and notice the way that we say fine, it's not fine. It's fine

  • So it's longer and we have that little up-down intonation today

  • I'm fine, and that sounds really nice and friendly unlike today. I'm fine. So

  • longer and up-down

  • Intonation sounds very friendly just like I mentioned in the beginning

  • When Google assistant said hi not high

  • You know, okay look their birthday

  • The first thing that believed that now this is interesting because we have up speak again the first names Lisa

  • It's because we're expecting to be asked more

  • Information. The first name is Lisa and I expect maybe the person at the hair salon would ask for the last name or the

  • Phone number or give me some additional information. So again, the upwards intonation indicates that the conversation will continue