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  • Hello, Starbucks Partners. I'm coming to you today with a very important and timely message.

  • In many states across the country, it is actually legal to walk into a private establishment with a gun.

  • Starbucks Coffee Company is not a policy maker, and we are not pro-gun or anti-gun.

  • But we do believe that guns and weapons should not be part of the Starbucks Experience.

  • And our customers and all of you will be much more comfortable if our customers

  • would not bring that gun into a Starbucks store. So effective tomorrow,

  • we are respectfully asking our customers who are carrying a gun not to bring them inside Starbucks stores.

  • In addition to that, I think I want to make something really clear to all of you

  • that I think is really important. This request hopefully will be honored and respected by

  • people who are carrying a gun and not bring it into the stores. But if in fact they choose

  • to, I do not want any partner, any manager, any shift supervisor, anyone wearing a green

  • apron, to confront that customer and either ask them to leave or make them uncomfortable.

  • You are not there to enforce this new request. I would hope that you would serve the customer

  • and do what we always have: and that is do everything to exceed the expectations of our customers.

  • The situation today is an emotionally charged issue that's well beyond Starbucks.

  • But this year, we have seen people on both sides of the debate mischaracterize and actually

  • use Starbucks as a staging ground and politicize our company and our brand for their own benefit,

  • either pro- or anti-gun. We think that is not in our interest and not in the interest

  • of our customers and all of you. I do not want to in any way convey to you or anyone else

  • that we are an advocate one way or another on either side of this debate. And as I said,

  • we're not a policy maker. But we do believe strongly, and I hope our customers will respect

  • the request and understand that guns should not be part of the Starbucks Experience.

  • Let me close by saying that I am extraordinarily proud, appreciative, and so respectful of all the things

  • that you do every single day in serving and exceeding expectations of our

  • customers and building the Starbucks brand. Our success is totally linked to what you

  • do every day, the heroic things that happen every single day in our stores.

  • So I'm sorry in a way that I'm coming to you with this kind of message. But this is a time when we

  • have to establish the leadership of the company and do what we believe is right for us despite

  • the fact that there will be people on both sides of the debate who will criticize us for this.

  • I hope they will understand the request and respect the fact that our customers

  • will be much more comfortable if guns and weapons are not part of the Starbucks Experience.

  • Thank you very much.

Hello, Starbucks Partners. I'm coming to you today with a very important and timely message.

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A2 gun request debate respectful message maker

Message from Howard: Starbucks Respectful Request

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    Solomon Wolf posted on 2013/09/19
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