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  • - I had a good year last year, but am I successful?

  • And the answer, is no.

  • I don't feel I am,

  • because I am trying to build a world that doesn't exist yet.

  • When you're driving in your car,

  • and you get a text, and your phone goes beep,

  • we hate email, true.

  • We love the beep, the buzz, the ding.

  • - Have you gone and talked to

  • a company that's been in trouble,

  • and then spoken to their team,

  • and then checked in on them

  • after you've spoke to their leadership team,

  • and what did that look like?

  • Did you notice a noticeable change?

  • - You mean, does my (audio cuts out) work?

  • (audience laughing)

  • - Hello, Believe Nation!

  • I'm Evan Carmichael, my one word is believe,

  • and I believe that entrepreneurs are going to solve

  • all of the world's major problems.

  • So, to help you on your journey,

  • today, we're going to learn from

  • author and speaker, Simon Sinek,

  • and my take on his top 10 rules for success, volume two.

  • Rule number five is my personal favorite,

  • and I'd love to know which one you guys like the best.

  • And as always, as you're listening,

  • if something really resonates with you,

  • there's a message that really holds true to you,

  • please leave it down in the comments below

  • and put it in quotes

  • so that other people can be inspired.

  • And when you write it down,

  • it's much more likely to stick with yourself as well.

  • Enjoy.

  • (loud whoosh)

  • (dramatic orchestral music)

  • - People are always talking about

  • visions and missions and all this stuff.

  • And, when people ask me,

  • "What example should I look to, what company?"

  • I'm like, here's an organization with a vision, a cause.

  • It was founded with a cause.

  • It's an entrepreneurial venture.

  • America is an experiment.

  • It's an entrepreneurial venture

  • where a bunch of people got together and decided

  • we needed to start our own country

  • because there were certain obstacles

  • that were getting in the way of the vision that we had

  • of a better kind of country, a kind of company, right?

  • And they stated it right out of the beginning,

  • "All men are created equal,"

  • endowed with these inalienable rights,

  • amongst which include life, liberty,

  • and the pursuit of happiness.

  • And it's not just a competitive statement,

  • like, "To be the best.

  • "To be the most respected."

  • That's not what it was.

  • And I'm amazed how many companies

  • start their visions or missions with those,

  • that terribly egocentric language.

  • It was an ideal.

  • And the amazing thing is

  • we've been good at it and bad at it in our history,

  • but it's endured for 240 plus years

  • because we fundamentally believe

  • that we are at our best when we're pursuing that.

  • But it is an ideal.

  • We will never achieve all people are equal,

  • but we will die trying, and that's the point.

  • And it's the same for a company,

  • which is true vision inside a company

  • is something that has nothing to do with your product.

  • It is an ideal to which you will

  • attempt to build and advance that ideal

  • through your company with your product.

  • You will never achieve the ideal but you'll die trying.

  • And this is what gives our work meaning.

  • This is what gives our lives purpose.

  • The difference between a vision and a goal

  • is the finish line.

  • A goal is 26.2 miles.

  • You can simply count the metrics

  • and know when you completed your goal.

  • A vision is having a crystal clear sense

  • of what the finish line looks like

  • but no idea of how far away it is.

  • And the reality is, you will spend your entire life

  • never actually crossing the finish line,

  • but the joy that every marathon you complete

  • you feel like you're getting closer

  • and every milestone that you accomplish

  • makes you feel like you're getting

  • closer and closer to the ideal,

  • and this is what gives our life and our work meaning.

  • Success is an elusive thing, right?

  • What is it?

  • And I think it's very interesting

  • that if most people kind of define success,

  • "Well, it means you've made X amount of dollars,"

  • but if you make X amount of dollars but you spend more,

  • are you successful?

  • Or, "Well, it means you come home happy every day."

  • Okay, how do you know when you're happy?

  • So I think success is a funny thing,

  • which is we all seem to pursue it,

  • but we don't know how to measure it

  • or actually how to define it.

  • So how do you pursue something that you can't measure?

  • Fascinating.

  • So when people say to me, "How do you measure success?"

  • the question we all have to ask ourselves, am I successful?

  • I don't know.

  • I had a good year last year.

  • And what does that mean?

  • Does it mean I made a lot of money?

  • Does it mean I was really happy?

  • Well, I'll let you decide.

  • Maybe neither, maybe both.

  • I had a good year last year, but am I successful?

  • And the answer, is no.

  • I don't feel I am,

  • because I am trying to build a world that doesn't exist yet.

  • I'm trying to build a world in which

  • 90% of people go home at the end of the day

  • feeling fulfilled by the work that they do.

  • So I definitely took a big step forward towards that goal,

  • but I'm still so far away.

  • So somebody said to me,

  • "How do you know if you're successful?"

  • And the answer is if it can go by itself.

  • And so what is more interesting to me

  • as a measurement of success is not the markers per se.

  • It's not the financial goal

  • or the size of the house that you want to buy.

  • Those are nice things.

  • Go for it.

  • But those are not measurements of success.

  • Those are just nice things to collect along the way.

  • For me, it's momentum.

  • I want to measure momentum, which is,

  • when something is moving

  • and you start to see it lose momentum,

  • you're like, "Uh-oh, give it a push,"

  • because if you don't give it a push it's going to stop,

  • and an object in stasis is much harder to get going.

  • It requires a lot more energy to get something started

  • than it does to keep it going, right?

  • And so if you don't let it stop and you can keep it going,

  • it still might slow down down there,

  • but you can get it going again much easier.

  • And for me, the opportunity is to get the ball rolling

  • faster and faster and faster and faster and faster

  • and bigger and bigger and bigger.

  • It's like a snowball.

  • And my responsibility is,

  • because it's not rolling downhill yet,

  • it's not on automatic yet,

  • I need to still keep it going and find that critical mass

  • where it can go (imitates explosion)

  • And at the point it can go by itself without me,

  • then I will find something else to do.

  • And that may not happen in my lifetime.

  • I think we must all stop measuring

  • promotions, salaries, and these things,

  • but rather measure the momentum of your career.

  • Does my career have momentum?

  • Can I see it moving in the right direction?

  • Can I see it gathering mass?

  • Can I see that it's becoming

  • easier for me to keep the momentum,

  • it's becoming easier for me to grow the size of this thing,

  • it's requiring less effort?

  • That's the thing we need to measure.

  • That's the thing that we need to be cognizant of,

  • which is the momentum of our careers,

  • not just the markers that we think define our success.

  • I did a little experiment with a homeless person.

  • Not like on them.

  • It's not like electrodes.

  • (audience laughs)

  • With them, voluntarily helped me.

  • Because the whole idea of giving, right?

  • You've all walked down the street

  • and you've all seen someone begging,

  • and you either have or haven't

  • thrown a few pennies in their cup.

  • When you do, you feel good.

  • You bought that feeling.

  • That is a legitimate commercial transaction.

  • Commercial transactions are defined as

  • the exchange of consideration.

  • There was an exchange of consideration here.

  • You gave money.

  • You got the feeling of goodwill.

  • You paid for that feeling.

  • If you didn't give money,

  • you either feel nothing or you feel bad.

  • You can't feel good by not giving.

  • You pay for that feeling.

  • So now the question is,

  • how is that person encouraging us to give?

  • The joke is, they act like every corporation in the world.

  • They talk about themselves.

  • "Me, me, me, me, me, me, me."

  • Right?

  • They sit there with their little outdoor advertising,

  • little sign, right?

  • And it says, "I'm homeless.

  • "I'm hungry.

  • "I've got 12 kids.

  • "I'm a veteran.

  • "God bless."

  • They got it all in there, trying to appeal to somebody,

  • the religious vote, the veteran vote, child sympathizers,

  • surround yourself with lots of pets, go for that one, too.

  • Right?

  • All in an attempt to get something from someone.

  • Takers, not givers, right?

  • All about me.

  • Well, what do corporations do?

  • "We've added more RAM.

  • "We've added more ROM.

  • "We've added more speed.

  • "This one is number one.

  • "We're the biggest. We're the best.

  • "We've been around since 1969.

  • "We're better than them.

  • "We're faster than them.

  • "We're more efficient than that one.

  • "Me, me, me, me, me, me, me, me, me, me."

  • And so even if we buy their product, guess what?

  • We don't really feel much.

  • So I did this little experiment.

  • I found a nice homeless lady on the streets of New York

  • who was willing to help out.

  • And I learned that with her sign, which was pretty typical,

  • "I'm homeless, I'm hungry, blah, blah, blah,"

  • she makes between 20 and 30 dollars a day

  • for a day's worth of work,

  • eight to 10 hours of sitting there selling goodwill.

  • Eight to 10 hours, she'll make 20 to 30 dollars.

  • 30 dollars is considered a good day.

  • I changed her sign,

  • and the new sign made her 40 dollars in two hours.

  • And then she left.

  • (audience laughs)

  • It's one of the reasons she's homeless,

  • is 'cause she's decided that she only needs

  • 20 to 30 dollars a day to live.

  • If she'd stayed, she would've made $150.

  • The point is, she made 40 bucks in two hours.

  • What did the sign say?

  • The sign said, "If you only give once a month,

  • "please think of me next time."

  • It has nothing to do with the taker.

  • It has everything to do with the giver.

  • And what are the objections people give

  • when they don't give?

  • "I can't give to everyone.

  • "How do I know that they really need it?"

  • And so I addressed both those concerns.

  • "I know you can't give to everyone,

  • "so if you only give once a month, my cause is legitimate.

  • "I will still be here when you're ready to give."

  • 40 bucks, two hours.

  • Make it about them, not about you.

  • The fact of the matter is 100% of customers are people,

  • and 100% of clients are people,

  • and 100% of employees are people.

  • I don't care how good your product is.

  • I don't care how good your marketing is.

  • I don't care how good your design is.

  • If you don't understand people,

  • you don't understand business.

  • We are social animals, we are human beings,

  • and our survival depends on

  • our ability to form trusting relationships.

  • Do you ever watch Deadliest Catch on the Discovery Channel?

  • I was flipping through channels one night,

  • and Deadliest Catch came on.

  • And on this episode, just random, they were in a huge storm.

  • Now, for those of you who don't know Deadliest Catch,

  • they take these crab fishing boats out in the Bering Sea,

  • which is like terrible,

  • and they put cameras on them, and we watch.

  • (audience laughs)

  • The reason that's, I guess, significant

  • is because these crab fishermen have,

  • I think, one of the top five deadliest jobs in the world.

  • I don't know what the exact number is,

  • but dozens of fishermen die every year doing this.

  • We apparently find that entertaining, which it actually is.

  • So they have cameras only on five or six of the ships

  • even though there are many, many, many ships

  • that go out fishing every season.

  • And they don't really come into proximity with each other

  • because the ocean is huge.

  • And they usually sabotage each other

  • and give each other false information

  • 'cause they're all competitors.

  • They're all looking to get the crabs

  • and make sure that they find them and somebody else doesn't.

  • It's business, right?

  • It's just business. It's okay.

  • We all do the same thing in our own companies.

  • And in this one episode, this big, huge storm was so violent

  • that they had to bring all the pots,

  • which are the big cages that they catch the crabs in,

  • they had to bring all the pots back on the boat

  • and wait out the storm.

  • And just be dumb luck,

  • one of the boats that had cameras on it

  • was in proximity of a boat that didn't have cameras on it.

  • And so they filmed,

  • they had secured all their puts on the deck,

  • and so they started filming the other boat.

  • And they filmed a guy climbing on the outside of the cage,

  • securing the pots.

  • And all of a sudden, a huge wave hits the side of the boat

  • and the guy is not there anymore.

  • And the people on the boat with the cameras start screaming,

  • "Man overboard, man overboard, man overboard."

  • And they turn their boat

  • towards where they think he might be.

  • He's a stranger, they don't know him,

  • they don't know the crew members of the other boat,

  • and yet they react, and they turn towards him.

  • And they find him in the drink.

  • And for those of you

  • who don't understand how dangerous this is,

  • the water is so cold if you're in the water for,

  • I think that it's a minute or a minute 30,

  • hypothermia will set in and you'd die.

  • And they come upon him, and he's screaming,

  • "Don't let me die, don't let me die."

  • And they pull him aboard, not out of the woods yet,

  • they strip off his clothes because it's wet and cold,

  • and they wrap blankets around him

  • to prevent hypothermia from setting in.

  • And he survives.

  • And it's overwhelming.

  • And the captain comes down,

  • and this is all, you can go watch it on TV.

  • The captain comes down and he hugs this stranger,

  • this young man, his competitor, he hugs this guy

  • as if he's his own son.

  • I lost it.

  • Everybody is crying.

  • And you realize what happened here was a human interaction,

  • and the reason that they risked their own lives

  • to help this other person

  • even though they spend every other day

  • trying to get ahead and sabotage

  • is because at the end of the day,

  • they're all crab fishermen,

  • and they know something about each other,

  • and they know something about

  • the risk that they all take to do this.

  • And when push comes to shove,

  • they will put themselves out there to help each other

  • for no other reason than they get it.

  • They're one and the same.

  • I will promise you

  • that every single member of that crew that day

  • went home with a feeling of fulfillment.

  • I promise you that every single person on that crew that day

  • felt more good in their hearts and in their jobs

  • than the richest day that they've ever pulled in.

  • My question is,

  • what are you doing to help the person next to you?

  • Don't you want to wake up and go to work for the only reason

  • that you can do something good for someone else?

  • Wouldn't you want them to do that for you?

  • I'm a lover of creative people,

  • and so any sort of expression

  • of how you see the world and with different terminology

  • is fascinating to me.

  • And so even though I myself am a photographer,

  • so I have that visual aspect,

  • I'm a huge fan of modern dance

  • and spend a lot of time with dancers and in the dance world

  • and have tried my hand at choreographer just to see.

  • I'm not good, but I like the idea of trying it.

  • So for me, it's about perspective,

  • which is when you hang out with dancers

  • and you learn to dance a little bit

  • or you learn to choreograph a little bit

  • or you learn to paint a little bit,

  • I'm not a painter, but I painted a painting recently,

  • it's like chaos theory.

  • Everything is connected.

  • We conveniently divide up our lives,

  • like, "Here's my personal life.

  • "Here's my professional life.

  • "Here's my social life.

  • "I'm looking to find balance."

  • It's just you, and all the same things apply.

  • And so if you're good here,

  • you can apply what you learn here to there.

  • And so when you learn

  • how things interconnect and people interconnect

  • and how human relationships work and presence.

  • You want to learn about presence, take a dance class.

  • You learn all about how to present yourself and be forwards.

  • You're going to take an acting class

  • and learn how to present your speech.

  • People say, "Simon, how did you learn this?"

  • It's like, I'm exposed to all of this.

  • So the tools I've learned

  • have just mainly been different perspectives

  • on how other people use their creative talents

  • to see the world, and if I can get little pieces of those,

  • they help me in many, many different ways.

  • Imagine we're standing in a big empty room,

  • and we're standing in one corner

  • and I gave you simple instruction.

  • I want you to go to that corner in a straight line.

  • Right?

  • Off you go.

  • No big deal, right?

  • Without telling you, I slip a chair in front of you.

  • What do you do?

  • You go around the chair.

  • Now you just disobeyed what I told you to do.

  • I told you to go to that corner in a straight line.

  • But this is the amazing thing about human beings,

  • which is when we're given a clear destination,

  • we use our own creativity and our own sense of innovation

  • and our own problem solving abilities

  • to overcome obstacles to get to the destination.

  • In other words,

  • the destination is more important than the route.

  • We're flexible about the route.

  • We're obsessed with the destination.

  • Reset.

  • We're standing in the corner together

  • and I give you a simple instruction.

  • Go somewhere in this room in a straight line.

  • And you say to me, "Well, where do you want me to go?"

  • I'm like, "I don't know.

  • "You're smart. Figure it out.

  • "Go in a straight line."

  • And so you pick a point and you start walking,

  • and without telling you, I put a chair in front of you.

  • What do you do?

  • You come to a grinding halt.

  • I say, "What did you stop for?"

  • You go, "Well, you put a chair in front of me."

  • Or, you'll make a sudden turn and go in another direction.

  • And this is the problem.

  • It's the same obstacle.

  • The difference is, when you have a clear destination,

  • the obstacles become easy to overcome.

  • When you don't have a clear destination,

  • you keep coming to a grinding halt.

  • And what we do in our companies

  • is we're counting the steps we're taking along the route,

  • but we're never looking at the destination.

  • So a company says, "Made a million dollars this year.

  • "We were only planning on making 800,000.

  • "We took 10 steps.

  • "We were only planning on taking eight."

  • Where are you going?

  • "No clue."

  • (audience laughs)

  • We count the steps.

  • And so the point is that people want to feel that

  • the effort that they're exerting

  • actually are moving somewhere.

  • And so successful measurement, successful recognition,

  • is not just for the steps you take.

  • It's not just for the effort.

  • It's that the effort you exerted

  • moved us closer to where we're trying to get to,

  • and that get to should be some crazy ideal.

  • My ideal is to live in a world in which

  • the vast majority of people

  • wake up every single morning inspired to go to work

  • and fulfilled by the work that they do.

  • And the couple of measurements that I use

  • are if the book is selling.

  • And by the way, people ask me, "How many have you sold?"

  • I have no clue.

  • I've never asked the publisher because I don't care.

  • I really don't care how many I've sold.

  • What I care about is the Amazon rankings

  • and that those are going steady or up and not plummeting,

  • because that means other people,

  • 'cause I don't have a publicist,

  • I don't have a marketing strategy on purpose.

  • I didn't hire one of those companies

  • to sell the book for me.

  • And the reason is because I'm not interested in book sales.

  • I'm interested in spreading an idea.

  • And so I just use that as a metric to help me understand,

  • "Am I marching in," because the more I preach,

  • is it resonating?

  • And so you have a couple of these imperfect measurements

  • that help you understand, are you going along the way?

  • So it's not just, "Great effort.

  • "Look what you achieved,"

  • because that's what we're doing now.

  • "Our goal is to increase top line revenues by $50 million."

  • For what reason?

  • Which is we have to know the destination,

  • and then we say, "Amazing.

  • "You took us that much closer."

  • If we go to the right,

  • it's because we were overcoming an obstacle.

  • If we hadn't gone to the right,

  • we would've been stuck forever.

  • Thank you.

  • It's not always straight lines,

  • it's not always straight lines, but it's in one direction.

  • She's pulling the cane out.

  • Rarely are we instant experts.

  • You may have a particular gift or affinity towards something

  • but you still get better.

  • People would pay me

  • high compliments when I started speaking,

  • and then people who have seen me a year or two later

  • say that I'm even better, and I feel it.

  • - Why is that?

  • - Because you learn more.

  • I think that hubris is dangerous.

  • I think to think that you're an expert at anything

  • is a foolish pursuit.

  • You're never as good as you could be.

  • There's always room for improvement.

  • There's always room to get better.

  • That doesn't mean you have to listen to all the advice.

  • Just not necessarily does everybody know best.

  • But to believe that you can be better

  • and to believe that you can offer more

  • is a constant pursuit.

  • I used to think being a public speaker meant being poised

  • and presenting in a way that was compelling

  • and speaking at the right pace.

  • And that's a part of it,

  • but I have been taking more risks lately

  • doing things that are very unstructured

  • and very uncomfortable.

  • And I will now do, like if I have an hour to speak,

  • I'd rather speak for 20 minutes

  • and do 40 minutes worth of questions.

  • And who knows how that's going to go?

  • And that, to me, is the best.

  • So I'm a better speaker

  • because now I'm way more open to the unknown,

  • where a few years ago, that would've scared me.

  • Dopamine is the feeling

  • that you've found something you're looking for,

  • that you accomplished something you set out to accomplish.

  • So you know that feeling you get

  • when you cross something off your to do list?

  • That's dopamine.

  • It feels awesome.

  • When you have a goal to hit and you achieve that goal,

  • you're like, "Yes!"

  • You feel like you won something, right?

  • That's dopamine.

  • The whole purpose of dopamine

  • is to make sure that we get stuff done.

  • The historical reason for dopamine,

  • we would never eat if we only waited 'till we got hungry,

  • because there's no guarantee that we would find food.

  • So dopamine exists to help us go looking for food.

  • We get dopamine when we eat,

  • which is one of the reasons we like eating.

  • And so when you see something

  • that reminds you of something that feels good,

  • we want to do the behavior

  • that helps us get that feeling, right?

  • So let's say you're out there going for a walk

  • and you see an apple tree in the distance.

  • You get a small hit of dopamine.

  • And then what it does is it focuses us on our goals,

  • and then we start walking towards the apple tree.

  • And as the apple tree starts to get a little bigger,

  • we feel like we're making progress,

  • you get another little shot of dopamine

  • and another little shot of dopamine

  • until you get to the tree and you're like, "Yes!"

  • This is why we're told you must write down your goals.

  • Your goals must be tangible.

  • There's a biological reason for that.

  • We're very, very visually-oriented animals.

  • You have to be able to see the goal

  • for it to biologically stay focused.

  • If you don't write down your goals,

  • if you can't see your goals,

  • it's very hard to get motivated to get inspired.

  • For example, think about corporate visions.

  • A corporate vision has to be something we can see.

  • That's why it's called a vision.

  • You can see it, right?

  • To be the biggest, most respected,

  • to be the fastest growing are not visions.

  • They're nothing, right?

  • What does that even look like?

  • Respected by whom, your mother?

  • Yourself, your friends, your shareholders?

  • Who knows?

  • What's the metric?

  • Don't know.

  • It's amorphous.

  • It doesn't motivate us.

  • Just like I can't tell you,

  • "You'll get a bonus if you achieve more."

  • You're going to ask me, "How much more?"

  • I'm going to say, "More."

  • It doesn't work.

  • You need a tangible goal.

  • You need a tangible goal, right?

  • Here's a great vision.

  • Martin Luther King.

  • "I have a dream that one day

  • "little black children and little white children

  • "play on the playground together and hold hands together."

  • We can imagine that.

  • We can set our sights on that.

  • And every time we achieve a goal

  • and achieve a metric and achieve a milestone

  • that makes us feel like we're making progress

  • to the vision we can see, we keep going and going and going

  • until we achieve something remarkable.

  • You have to be able to see it.

  • Dopamine.

  • Like I said,

  • dopamine is the feeling you get when you set out

  • to find something you're looking for, as well.

  • Talked about the to do list.

  • I came home from a trip just a couple days ago

  • and I had a bunch of errands to run,

  • and I wrote down a little list of things I had to do

  • and off I went.

  • And as I was walking past,

  • I think it was the dry cleaners, I don't remember,

  • I was walking past something,

  • I remember, "Ooh, I have to do that,"

  • and I hadn't written it down on my to do list.

  • So I went in and finished what I needed to do,

  • and then when I came out

  • I then wrote it to on my to do list and then crossed it out.

  • (audience laughs)

  • 'Cause I wanted the dopamine.

  • It feels good.

  • (audience laughs)

  • Dopamine comes with a warning.

  • Dopamine is highly, highly, highly addictive.

  • Here are some other things that release dopamine.

  • Alcohol, nicotine, gambling, your cell phone.

  • Oh, you think I'm joking?

  • We've all been told that

  • if you wake up in the morning and you crave a drink,

  • you might be an alcoholic.

  • Well, if you wake up in the morning

  • and the first thing you do is check your phone

  • before you even get out of bed, might be an addict.

  • If you walk from room to room in your own apartment

  • holding your telephone,

  • (audience laughs)

  • you might be an addict.

  • When you're driving in your car

  • and you get a text and your phone goes beep,

  • we hate email, true.

  • We love the beep, the buzz, the ding.

  • (audience laughs)

  • Right?

  • You'll be there in 10 minutes,

  • and yet you have to look at it right now.

  • You might be an addict.

  • And even if you read it and it says,

  • "Are you free for dinner next Thursday?"

  • and you have to reply immediately,

  • you can't wait the 10 minutes, you might be an addict.

  • And for all you Gen Ys out there

  • who like to think that you're better at multitasking

  • because you grew up with the technology,

  • then why do you keep crashing your cars when you're texting?

  • (audience laughs)

  • You're not better at multitasking.

  • You're better at getting distracted.

  • In fact, if you look at the statistics, ADD and ADHD,

  • diagnoses of ADD and ADHD have risen

  • 66% in the past 10 years.

  • ADD and ADHD is a frontal lobe disorder.

  • Are you telling me out of nowhere

  • 66% of our youth have a frontal lobe problem?

  • Where did that come from?

  • No, it's a misdiagnosis.

  • What are the symptoms of a dopamine addiction to technology?

  • Distractibility, inability to get things done,

  • easily distracted, shortness of attention.

  • It's all the same thing.

  • So we misdiagnose things.

  • It's this.

  • It's the addictive quality of dopamine.

  • We can also get addicted to performance in our companies

  • when all they do is give us numbers to hit,

  • numbers to hit, numbers to hit,

  • and a bonus you get, and a bonus you get,

  • and a bonus you get.

  • All they're doing is they're feeding us with dopamine,

  • and we can't help ourselves.

  • All we do is want more, more, more.

  • And it's no surprise that the banks destroyed the economy,

  • because one of the things we know about a dopamine addict

  • is they will do anything to get another hit,

  • sometimes at the sacrifice of their own resources

  • and their own relationships.

  • Ask any alcoholic, gambling addict, or drug addict.

  • Ask them how their relationships are doing

  • and if they've squandered any of their resources.

  • It's an addiction.

  • Dopamine is dangerous if it is unbalanced.

  • It is hugely helpful

  • when in a comfortable and balanced system,

  • but when unbalanced, it's dangerous and it's destructive.

  • There's a brilliant leader by the name of David Marquet

  • who wrote a book called the Turn the Ship Around.

  • And he had an experience

  • as a submarine captain on the USS Santa Fe

  • where he realized that,

  • as he much as he knew about submarining,

  • he'd been a submariner his whole career,

  • that put on this new submarine, he learned the hard way

  • that he actually didn't know how the submarine worked.

  • He made an order that nobody knew how to do it

  • because that didn't exist on that sub.

  • And so he realized he had no choice but to trust his people.

  • And he went through this transformation as a leader

  • of telling everybody what to do

  • to allowing people to tell him what should be done.

  • And I've learned a lot from him

  • and I highly recommend his book.

  • And I've really learned that,

  • which is at the top of the organization, as David says,

  • the people have all the authority,

  • the leaders have all the authority,

  • but at the bottom, they have all the context.

  • And so you can't just push all the context up.

  • You have to push the authority down.

  • And so the responsibility of leadership is to train people,

  • make sure that they have the skillset,

  • help build their confidence

  • that they have the confidence to do what needs to be done,

  • they have to have competence and confidence,

  • and that's your job.

  • That's the only job of the leader.

  • It makes you like a parent.

  • Make sure they have competence and confidence.

  • Make sure your kids get schooling

  • and make sure that they believe in themselves,

  • and then leave 'em.

  • So I've done the same thing.

  • Instead of showing people how I would do it,

  • I want them to learn how it's done

  • and feel good about themselves,

  • and then just however they do it is how they do it.

  • And the result is remarkable.

  • People feel better about coming to work.

  • They feel like they have something to contribute.

  • They feel more valuable as opposed to just being told,

  • "This is how I would do it,"

  • or, "I'm going to do it this way," or, "Do it my way."

  • So yeah.

  • Completely changing my understanding of my job

  • as more like a parent than a manager

  • has had a remarkable impact.

  • It's easy to pull things back.

  • It's very hard to ramp things up.

  • And I'd rather start with

  • something that's too big and pull it back into reality

  • than start with something that's so easy

  • that you can't really get it up.

  • For example, don't set your goals realistically.

  • Set them entirely unrealistically.

  • Shoot for 80 and be disappointed when you hit 70

  • as opposed to shooting for 20

  • and being ecstatic when you hit 21.

  • "We beat our goal!"

  • Yeah, but it was a low goal.

  • I think to be frustrated and achieving something

  • rather than ecstatic and achieving less

  • is a better way to live, not to mention you achieve more.

  • I'm a great believer in the greater good.

  • Those things are so big they're ridiculous.

  • My goal is 100 year goal.

  • It's called world peace. (blows raspberry)

  • So daunting.

  • But that's the idea.

  • If I fail, and I certainly won't achieve it in my lifetime,

  • I'd like to think that what I'll contribute towards that

  • ridiculous, idealistic, nonsense goal

  • will be more than if I say,

  • "If I can just be happy by myself in my little house."

  • That's nice and all, but I like the idea

  • of contributing to your neighbor, as well.

  • - You speak to businesses and companies

  • and leadership teams and employees and stuff.

  • Without mentioning names, I don't want to put you on the spot,

  • but have you gone and talked to

  • a company that's been in trouble

  • and then spoken to their team

  • and then checked in on them

  • after you've spoken to their leadership team,

  • and what did that look like?

  • Did you notice a noticeable change?

  • Did they come to you and tell you that,

  • "This has helped our organization out

  • "and our culture is much improved because of it?"

  • - You mean does my (audio cuts out) work?

  • (audience laughs)

  • (audience applauds)

  • I mean--

  • (audience laughs)

  • sure.

  • Here's the problem with my stuff.

  • You got to do it,

  • and I'm not anybody's like mom or dad.

  • I'm not going to do it for you,

  • and I have a very laissez-faire approach to it.

  • I once had a client, this was a bunch of years ago,

  • that said, "What guarantee do I have

  • "that your stuff will work?"

  • To which my answer was, "None."

  • I've given you a tool.

  • It's like a hammer.

  • You can use it broadly or narrowly.

  • You can build a table. You can build a house.

  • It's the same tool.

  • You can use it for marketing.

  • You can use it to completely revitalize your entire culture.

  • Even though I'm going to sell you the most beautiful hammer,

  • I'm not going to guarantee

  • the structural integrity of the house.

  • Right?

  • It's your business.

  • You want to ignore all my stuff, ignore it.

  • I don't care.

  • If your business collapses, you know what happens to me?

  • Nothing.

  • I don't mean to be cold about it.

  • Of course I want the people I work with to do well,

  • but it's not mine, it's theirs,

  • and I take no emotional responsibility

  • for the decisions they make.

  • So yes, there are many people

  • that I've had the pleasure of working with,

  • some who worked for dysfunctional organizations,

  • that went on the hard journey

  • of completely changing the way they lead

  • and completely revitalizing their culture,

  • and it has great success.

  • It's not because of me.

  • It's because of them.

  • At the same time, there are many who came and were like,

  • "What an amazing speech," and did nothing.

  • "Thanks, that was great."

  • And of course it's going to fail.

  • So I think that we have too much,

  • especially in the consulting world or the design world,

  • everybody is so paternalistic about it.

  • And designers are famous for this.

  • They get so personally offended

  • when the client chooses the wrong thing.

  • "God, they're such idiots!

  • "Don't they know we're trying to help them?"

  • (audience laughs)

  • Or who cares?

  • It's their freaking business.

  • That's what you find.

  • I've had that.

  • Instead of arguing with somebody

  • for them to pick the right choice,

  • 'cause we genuinely want to help them,

  • what I have found is

  • if you push the accountability down to them,

  • 'cause when we argue, we're taking accountability.

  • "This is better.

  • "This will help you."

  • We're taking responsibility, accountability.

  • But if we say, "Look.

  • "We've been doing this a bunch of years.

  • "We know more about design than you do.

  • "I'm telling you,

  • "for every reason that I can outline for you,

  • "why this will help you more,

  • "but if you don't want to do it, that's fine.

  • "It's your business.

  • "Do what you want."

  • The minute you switch the accountability

  • and put it all on them,

  • amazingly, they're much more open to your opinion.

  • (audience laughs)

  • Because now they're responsible.

  • - Thank you guys so much for watching.

  • I made this video because Anita asked me to.

  • And if there's someone

  • you'd like me to profile in the next top 10,

  • check out the link in the description

  • and go and cast your vote.

  • I'd also love to know,

  • what was your favorite message from this video?

  • What did you learn from this video

  • that you're going to immediately apply somehow

  • in your life or in you're business?

  • Please leave it down in the comments below.

  • I'm really curious to find out.

  • I also want to give a quick shoutout

  • to the YouTube channel Obtain Eudaimonia.

  • Thank you so much for picking up

  • a copy of my book, Your One Word,

  • doing that animated review, and posting it to your channel.

  • I really, really, really appreciate the support

  • and I'm so glad that you enjoyed the book.

  • - [Narrator] His book explains the secret

  • of how one word can transform you and your business.

  • - So thank you guys again for watching.

  • I believe in you.

  • I hope you continue to believe in yourself

  • and whatever your one word is.

  • Much love.

  • I'll see you soon.

  • (loud whoosh)

  • - The greatest measure of human progress

  • is working together.

  • None of us can solve complex problems by ourselves.

  • None of us can lift a heavy weight by ourselves.

  • We can't build big things by ourselves.

  • But when we learn to cooperate and trust each other

  • and share what we know with others,

  • we work together and we can solve the most complex problems,

  • build the most remarkable things,

  • and lift he heaviest of weights.

  • So definitely, cooperation and trust.

  • What I learned is that I don't have to know all the answers,

  • and if I don't, I don't have to pretend that I do.

  • The opportunity to ask others for help

  • and admit when we don't know things

  • and even admit when we make mistakes

  • means that people will rush to our aid

  • and will be there to help us.

  • If we claim we know what the answer is,

  • if we hide the mistakes we make,

  • then people will think things are fine,

  • and so they'll leave us alone.

  • And it's not that people don't want to help us.

  • It's that they don't know when they can.

  • I wake up every single morning

  • with a very clear sense of purpose.

  • It's to inspire people to do what inspires them

  • so together we can change our world.

  • And I have a very clear vision of the world I want to live in.

  • I would like to live in a world in which

  • the vast majority of people wake up every single morning

  • inspired to go to work, they feel safe when they're there,

  • and they come home at the end of the day

  • fulfilled by the work that they do.

  • And I've committed all of my work,

  • and it doesn't matter what form it takes,

  • whether it's speaking or writing or teaching or advising

  • or it doesn't even matter what form it takes,

  • in some way, shape, or form to help advance that vision

  • and move closer and closer to it.

  • My friends are my allies.

  • We're part of an army

  • that are trying to build this world together.

  • That's why I come to conferences like this.

  • It gives me a bully pulpit to share that vision

  • with the hope that some of the companies in the room

  • will start to change the way

  • they at least view what they're doing

  • and change the way they do things.

  • Because I'm just a preacher.

  • That's all I am.

  • Unless companies actually affect the change,

  • my vision will never come to life.

  • So well I know that.

  • So it's going to take a lot of us,

  • and we all play a different part.

  • We all play pieces of a jigsaw puzzle

  • out of which I am just one piece.

- I had a good year last year, but am I successful?

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