Name: How Airbnb Is Using Tech to Build Trust
Uploaded: 2017-08-08T04:22:03.000Z
Duration: 2 min 37 s
Description: Thousands of YouTube videos with English-Chinese subtitles! Now you can learn to understand native speakers, expand your vocabulary, and improve your pronunciation...

You posted about earning trust in a time of an unprecedented crisis in trust,

What are you doing to increase trust in Airbnb?

Like you said, there is this crisis of distrust right now.

People are trusting less in these main institutions,

And Airbnb was designed specifically to build that trust.

We went back and we looked through how we can leverage that new phenomenon,

and that's when we started to come up with the...

And we need to continue to facilitate, and build that trust.

So what does that mean? Because I know you're actually using technology to facilitate it.

So first and foremost we realize that people need to know that they're gonna be safe.

So we do a number of things to use that technology to do that.

Like we risk assess each and every reservation,

we run global watch list checks against all of our users worldwide,

we background check hosts and guests in the U.S.

We're using this technology to also build connections.

there is a messaging system where you can learn more about each other,

and there are reviews where you can look at previous history.

And on top of that, we know that people need to know that they're not alone.

So if they get to a listing and it's not as what they wanted, it's not as advertised,

You were a Deputy Chief of Staff for the CIA during the Obama administration.

I'm curious how that experience informs what you're bringing to Airbnb,

and how you might complement something that Brian Chesky might think.

Airbnb, the tech sector sharing economy is filled with some of the most optimistic people in the world .

I come from a background and bring a very different light to that.

And that's because of some of the previous experience that I've had.

But I think a healthy dose of cynicism matched with the right optimism and brilliance

that most of our engineers and project managers bring to the table is a really good partnership.

The hotel lobbying groups are upping their attacks on Airbnb.

There's one recent ad connecting the platform with terrorists.

It's disgraceful. It's disrespectful and despicable.

People have fought very hard for this country and to have an issue like that politicized,

to make a business point or to continue to price gouge their consumers,

Safety is the number one priority of Airbnb.

Trust is a fundamental currency in the sharing economy and is the thing we focus on the most.

So we do a number of things like background checks,

Subtitles ListPlay Video

How Airbnb Is Using Tech to Build Trust

absolutely

phenomenon

experience

crisis