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  • Narrator: Hi I'm Neil. Thanks for joining me on English at Work - a new series of programmes

  • set in an office, full of top tips to help you

  • learn some useful business language which you

  • could use in the workplace.

  • In the next few minutes you can join me on an introductory tour around one of London's

  • biggest imitation plastic fruit manufacturers, called Tip Top Trading. We're going to hear

  • from some of the employees that work so hard to keep the business running smoothly.

  • So come on then! Let's step into the office and eavesdrop on Tip Top Trading's possible

  • newest recruit. I say 'possible' because she is still being interviewed for the job of Sales Executive

  • Anna: Firstly, this job is an ideal match for my skills and experience: I've spent

  • several years working in sales and I get on with people easily. Well, I

  • mean, apart from the ones I don't like of course! Secondly, I know Tip Top

  • Trading is one of the fastest-growing companies in London, and I want to

  • be part of that.

  • Paul: That's absolutely right. Tip Top Trading is the fastest-growing company in

  • the plastic fruits sector.

  • Narrator: Well said, Anna! If she gets that job I'm sure she'll be an asset to the company.

  • The decision is in the hands of Manager, Paul, who we heard there. He's a nice guy really,

  • a little disorganised, but when things go wrong he's got to take charge a bit like this

  • Paul: Yesterday was not a great day. Two clients came in with serious

  • complaints. Mrs Kumquat received a delivery of imitation bananas that

  • were purple - not very convincing, and Mr Lime ordered grapefruits, but

  • got pineapples. Tom!

  • Tom: Yeah, listen...

  • Paul: Were you responsible for these errors?

  • Tom: Well... yes, but -

  • Paul: Look, mistakes happen. But it seems that Mrs Kumquat left our offices

  • even angrier than when she came in and she says she will never use Tip

  • Top Trading again!

  • Tom: I tried my best.

  • Paul: Hmmm.

  • Narrator: Ah yes, Tom! I hadn't warned you about Tom, one of the company's top Sales

  • Executives - he's good...

  • Tom: (on phone) Tom speaking. Yah! Frankie! So what's the latest, are we on?

  • ... but his interpersonal skills need working on. Listen to this!

  • Tom: My computer has crashed. I've lost my phone. And there's a big, BIG

  • problem with my timetable. I have two meetings scheduled at the same

  • time with two extremely important clients. I can't do them both at once!

  • See what I mean! Now, every office needs a good office assistant - and Tip Top Trading

  • is no exception. It's got Denise, who's there to assist, organise and sometimes make the tea...

  • Denise: Oh sorry excuse me, here's your tea

  • Paul.

  • Paul: Thanks Denise.

  • Narrator: But goodness! She likes to talk...

  • Denise: Really! 'Denise do this! Denise do that!' I'm telling you Sharon, I've almost

  • had enough! I get treated like I'm some kind of servant!

  • Narrator: That's Denise! I think we'll just leave the office now and let them get on with

  • their work

  • So that's Tip Top Trading. There are plenty of other people we'll meet along the way...

  • so go on, why don't you join me for English at Work from bbclearningenglish.com. See ya!

Narrator: Hi I'm Neil. Thanks for joining me on English at Work - a new series of programmes

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