Vocabulary

  • with it: Intelligent, alert, and up-to-date.
  • look into: To investigate or try to discover the reasons for
  • as soon as: In a short time after (something happens)
  • attend to: To deal with; take care of; pay attention to.
  • get back to: To get in contact with someone again
  • wrong: Action that is harmful, unjust or illegal
  • hear: To be aware of sound; to perceive with the ear
  • late: At a time after the expected time
  • morning: Early part of the day before 12 p.m
  • tell: To (strongly) advise a person to do something
  • happy: Feeling pleasure or joy; glad
  • problem: Something difficult to deal with or causes trouble
  • work: The product of some artistic or literary endeavor
  • day: A period of 24 hours beginning at midnight
  • model: Being an excellent example of
  • shipment: Delivery of goods, e.g. carried by a large vehicle
  • matter: To be of great importance; to count
  • receive: To get something someone has given or sent to you
  • terrible: Very bad; horrible
  • immediately: Without any delay; straight away
  • quickly: Without taking a lot of time; fast
  • mind: To be bothered or upset by something
  • hope: When you wish something will happen; what you wish
  • bit: Device put in a horse's mouth to control it
  • fax: To transmit documents with a facsimile machine
  • attend: To take care of someone in need
  • quantity: A large amount of something
  • disappoint: To not meet the expectations of others or yourself
  • pattern: Model to follow in making or doing something
  • personally: By a specific person, and not by anyone else
  • fix: Answer to a problem
  • expect: To believe something is probably going to happen
  • situation: Place, position or area that something is in
  • assure: To confirm; state with certainty something is so
  • intention: Aim or purpose
  • speaking: To be able to use a certain language
  • simply: In an easy or clear manner
  • dispatch: To send (people or objects) somewhere
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    • as soon as

      US /æz sun æz/

      UK /æz su:n æz/

      • Phrase
      • In a short time after (something happens)
      • Without any delay; immediately
      • Conjunction
      • At the moment that, or immediately after.
      A1
      More
    • assure

      US /əˈʃʊr/

      UK /əˈʃʊə(r)/

      • Transitive Verb
      • To confirm; state with certainty something is so
      • To make sure that something happens
      A2TOEIC
      More
    • attend

      US /əˈtɛnd/

      UK /əˈtend/

      • Transitive Verb
      • To take care of someone in need
      • Verb (Transitive/Intransitive)
      • To listen or watch carefully; to concentrate
      • To be present at an event
      B1TOEIC
      More
    • attend to

      US /əˈtɛnd tu/

      UK /əˈtend tu:/

      • Phrasal Verb
      • To deal with; take care of; pay attention to.
      • Verb (Transitive/Intransitive)
      • Deal with
      A1
      More
    • disappoint

      US /ˌdɪsəˈpɔɪnt/

      UK /ˌdɪsə'pɔɪnt/

      • Transitive Verb
      • To not meet the expectations of others or yourself
      B1
      More
    • dispatch

      US /dɪˈspætʃ/

      UK /dɪˈspætʃ/

      • Transitive Verb
      • To send (people or objects) somewhere
      B2TOEIC
      More
    • fax

      US /fæks/

      UK /fæks/

      • Transitive Verb
      • To transmit documents with a facsimile machine
      • Noun
      • A document transmitted by a facsimile machine
      B1TOEIC
      More
    • fix

      US /fɪks/

      UK /fɪks/

      • Noun
      • Answer to a problem
      • Transitive Verb
      • To arrange or prepare something
      • To attach something so it will not move or change
      A2TOEIC
      More
    • get back to

      US /ɡɛt bæk tu/

      UK /ɡet bæk tu:/

      • Phrasal Verb
      • To get in contact with someone again
      • To return to someone or something; to respond at a later time.
      A1
      More
    • intention

      US /ɪnˈtɛnʃən/

      UK /ɪnˈtenʃn/

      • Noun (Countable/Uncountable)
      • Aim or purpose
      • A determination to act in a certain way.
      A2TOEIC
      More
    • look into

      US /lʊk ˈɪntu/

      UK /luk ˈɪntuː/

      • Phrasal Verb
      • To investigate or try to discover the reasons for
      A1
      More
    • model

      US /ˈmɑ:dl/

      UK /ˈmɒdl/

      • Adjective
      • Being an excellent example of
      • Countable Noun
      • Person who wears fashion to show it to the public
      • A small scale copy of a full original
      A2
      More
    • pattern

      US /ˈpætən/

      UK /'pætn/

      • Noun (Countable/Uncountable)
      • Model to follow in making or doing something
      • Colors or shapes which are repeated on objects
      • Transitive Verb
      • To copy the way something else is made
      • To decorate with a pattern.
      A2TOEIC
      More
    • personally

      US /ˈpəsənəli/

      UK /ˈpɜ:sənəli/

      • Adverb
      • By a specific person, and not by anyone else
      • Knowing someone as a friend, or closely
      A2
      More
    • quantity

      US /ˈkwɑntɪti/

      UK /ˈkwɒntəti/

      • Noun (Countable/Uncountable)
      • A large amount of something
      • Amount or number of something
      A2TOEIC
      More
    • shipment

      US /ˈʃɪpmənt/

      UK /ˈʃɪpmənt/

      • Noun (Countable/Uncountable)
      • Delivery of goods, e.g. carried by a large vehicle
      B1TOEIC
      More
    • terrible

      US /ˈtɛrəbəl/

      UK /ˈterəbl/

      • Adjective
      • Very bad; horrible
      • Causing great fear; frightening
      A2TOEIC
      More
    • with it

      US /wɪð ɪt/

      UK /wið it/

      • Adjective
      • Intelligent, alert, and up-to-date.
      • Understanding and knowledgeable about current trends or information.
      A1
      More
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    01:03

    She took a brave step forward, leaving behind her comfort zone to chase her dreams.

    Vocabulary
    • brave

      adj. Having courage

    • comfort zone

      phr. A familiar situation where one feels safe

    Explanation
    a brave step is a noun phrase, where brave is an adjective modifying the noun step, meaning "a courageous step". forward is an adverb modifying step, meaning "ahead". The whole phrase serves as the object, answering the "what" of took (verb) — she took a brave step forward.

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    brave

    US/brev/
    UK/breɪv/
    adj.Brave
    v.t.To bravely face
    A2 Elementary

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    A2
    #dispatch#model#jessie#jesse#wrong#cdr

    Dealing with Complaints

    0
    Jerzy posted on 2016/10/12
    Ever had to deal with a tricky customer complaint or an order gone wrong? This video dives into realistic business calls, showing you exactly how to handle issues like order discrepancies and price disputes with simple, practical language. You'll pick up useful phrases for workplace communication that you can use right away!

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