So it's important to be prepared.

In this video, you'll watch three examples of job interviews with common questions you may face in real life.

Pay attention to the conversation and how these candidates use the highlighted vocabulary in their answers.

These phrases will help you to sound more fluent and professional in your next job interview.

Good morning. Welcome to our shoe shop.

My name is Sara and I will be conducting your interview today.

Can you tell me a bit about yourself?

Nice to meet you.

My name is Kevin and I have a lot of experience in retail.

I worked in a shoe store for three years and I'm very passionate about sales and customer service.

That's great.

Can you tell me about a time when you had to handle a customer complaint?

Sure, there was one customer who wanted to exchange a pair of shoes that she had worn outside.

Our store had a policy that we can't accept shoes that have been worn outside, but I knew she was really disappointed.

So I offered her a discount on her next purchase and helped her to find a different pair that she loved.

She left the store happy and thanked me for going above and beyond.

Excellent.

I like how you handled that situation.

Can you tell me about a time when you had to meet a sales goal?

Yes, there was a month when our store was offering a bonus to any sales associate who met a certain sales goal.

I worked hard to make sure I knew all the features of each shoe we had in stock and I was able to exceed the goal and earn the bonus.

That's impressive.

Do you work well as part of a team?

Yes, I do.

There was a time when our store was hosting a special event and we had to work together as a team to make sure everything ran smoothly.

I worked with my coworkers to plan and organize the event and it was very successful.

Well, Kevin, I'm impressed with your answers.

You have the skills and experience we're looking for in a sales associate.

Welcome to our team.

Did you notice some of the highlighted vocabulary?

Kevin used a lot of vocabulary that was strong, positive and relevant to the job position he is applying for.

Before you go to your interview, be prepared to speak about some of your own success stories. Times that you worked hard, exceeded goals and went above and beyond.

Thanks for coming to the interview for the server position.

Can you tell me a little bit about yourself?

My name is Emily and I have two years of experience as a server in a fine dining restaurant.

I'm a hard worker and always strive to provide excellent customer service.

That's great.

Can you tell me about your strengths as a server?

I would say my attention to detail and my ability to multitask are my greatest strengths.

I always make sure to provide prompt service and ensure that the customers are satisfied with their experience.

I'm also able to remain composed and professional in a fast-paced work environment.

And what about your weaknesses?

I can be a bit of a perfectionist which can sometimes lead to me being hard on myself. But I'm working on remaining flexible in adapting to unexpected changes.

Great, thank you for being honest.

Can you tell me about a time when you had to handle a difficult customer?

Sure, I once had a customer who was extremely dissatisfied with their meal.

I listened to their concerns and offered to have the kitchen prepare something different for them.

In the end, they were very pleased with their new meal and complimented me on my excellent customer service.

Excellent.

Well, we're looking for someone who can handle difficult situations with a calm and professional demeanor.

Can you work evenings and weekends?

Yes, I'm available to work any shift.

Great, welcome to the team, Emily.

We are excited to have you join us.

It's common for interviewers to ask about your strengths and weaknesses.

Again, make sure you have some answers ready for these questions.

Emily used the strong vocabulary and phrases to describe herself.

Did you notice she said she is flexible and composed, and she mentioned her attention to detail and ability to multitask, as well as her ability to work effectively in stressful situations.

These are all characteristics that employers are looking for in many different professions.

Good morning. Please take a seat.

Good morning. Thank you.

Can you tell me a bit about your experience as an accountant?

Yes, I have been working as an accountant for the last five years.

I have experience with bookkeeping, financial analysis, and budgeting.

And what do you know about our company?

I have done some research and I know that your company is a well-established firm in the field of consulting services.

That's true.

How do you handle time management and meeting deadlines?

I always prioritize my tasks based on their urgency and importance.

I also make a schedule for the day and follow it strictly to ensure that all the important tasks are completed on time.

Deadlines are very important to me and I do my best to meet them.

Can you give me an example of a difficult situation you faced in your previous job and how you resolved it?

In my previous job, we were in the process of auditing a company's finances and I discovered that there were discrepancies in the bookkeeping.

I quickly brought it to the attention of my supervisor and worked with the team to resolve the issue and implement new procedures to prevent it from happening again.

That sounds like you handled the situation well.

Do you have any questions for me?

Yes, I would like to know more about the company's opportunities for growth and development.

We incentivize our employees to attend yearly conferences to maintain and upgrade their knowledge.

Wow, that's great.

Well, your qualifications and experience would be a perfect fit for our organization, and I would like to offer you the position.

Thank you very much. I'm excited to join your team.

Did you notice that the questions in all three interviews had similar themes?

Interviewers want to know about your work experience in their industry, the skills you can offer them, and how well you handle problems and difficult situations that you will face in the job position.

We hope we have given you some ideas about how to answer questions may be asked in your next interview, and some vocabulary and phrases to be more confident with your English skills.

Thanks for watching.

If you found this video helpful for your next interview in English, don't forget to like and subscribe, leave a comment, and share this video with a friend who might also have an important interview coming up.

Bye.