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  • [BLANK_AUDIO]

  • >> It's a great pleasure for us to give a warm welcome to, to Jack Ma.

  • Thank you.

  • [NOISE].

  • >> I it's my great honor.

  • And I was invited about months ago.

  • And it's, I did not expect people said this is a very sensi, sensitive time

  • for me to talk, because about a yahoo, about alibaba about this and all that.

  • But a promise is a promise I come.

  • Today [LAUGH] any questions you have.

  • I will answer any questions you have.

  • All right, so I've been here for 15 days and I plan to spend one year here.

  • And nobody knows, my company did not know, that I'm gonna spend a year here.

  • Guess people ask, why you're here?

  • Are you ready for catching Yahoo?

  • No.

  • [LAUGH] Everybody was very sensitive when I said I'm gonna spend one year there.

  • And I just come here, I'm tired.

  • Too tired, in the past 16 years, I start my business.

  • When I started 1994, find the internet, and I got crazy about the internet.

  • Give up my job in the teaching, and.

  • Like, I call myself like a blind man, riding

  • on the back of blind tigers, jumping around still kicking,

  • and still surviving, and then join the government organization

  • for 16 miles, and not successful start Ali Baba 1999.

  • And we built up the Alibaba.

  • We're lucky enough to have the Taobao.

  • We have the Alipay.

  • We have Ali Cloud Computing.

  • And so many things after 12 years, I say, I need some time to rest.

  • Especially this year, was so difficult for me.

  • I do not expect I prepare for twelve year in

  • china called [UNKNOWN] this is our twelveth year for Alibaba,and the

  • beginning of the year we have you know the moving for

  • the Alibaba to be CEO because of their custom cheating things.

  • And then we have the Alipay about the VIES,

  • I still don't know what the VIE is, right?

  • And then we have we have the the Ali Taobaos separated into four parts.

  • So many things that really make me feel tired.

  • And I said, well, why not give up one year.

  • Because next year is my personal [UNKNOWN],

  • which is, could be much more difficult.

  • This year was very tough and difficult.

  • I believe next year is gonna tougher and more difficult and more complex.

  • So I got ready for that.

  • And I need, think I need a rest, so in

  • order to, for another three, four years how to work it.

  • Because this three years is not my job.

  • If something wrong, criticize this president of Taobao,

  • CEO of Alibaba and Alipay, it's their fault.

  • Because three years, their fault.

  • Three years later, something wrong, my fault.

  • So, I come here and I spend most of my time in the states.

  • And then thinking, relaxing and just two days ago, I

  • picked up on my golf, and here, and just relax.

  • So nothing about, the things people think about.

  • So, we.

  • Are very lucky company.

  • And there is no chance that

  • we survived.

  • I don't have any sort of backgrounds, a rich father, or strong uncles or.

  • [LAUGH] And hm, I, I remember 1999, I came to silicon valley.

  • Looking for venture capitalist.

  • I talk to a lot of magic capitalist and I re, remember

  • few days when I drove by, by the [UNKNOWN] park, right?

  • I, I was, I was rejected by so many venture capitalist.

  • When I talk about Alibaba start ups they look at me strange.

  • What?

  • Alibaba, what are talking about?

  • Right I, I, I went back to China with nothing, no money, nobody invested in me.

  • But I full of confidence I saw the American dreams.

  • At the time 1999, I walk on the high express way, and on

  • the high express way every evening full of cars and of the parks.

  • Of the companies episodes weekends full of cars.

  • And people working day and night, and now, this

  • is something I believe is going to happening in China.

  • without it getting any venture capitalist.

  • But, I think I went back China with the American dreams.

  • And we started the business there, and after

  • 12 years, you know, a lot of things happened.

  • We, we, we'd build up the B2B and nobody believed the B2B would work, because

  • the B2B at that time was good, but Ariba, I don't know if still there.

  • Yeah, Ariba, ariba.com, [UNKNOWN] and commerce one,

  • and these are very famous B2B companies.

  • People say, how can you do B2B in China.

  • Because B2B in the US is the focus of big companies.

  • They focus on buyers.

  • And we believe there's no big companies in China.

  • And I don't see that there are big companies, in, in

  • the short term that would China have a lot of big companies.

  • Because big companies only SOE.

  • SOE they do not need e-commerce.

  • They need is government policy, right?

  • So we focus a small business.

  • We bec, we believe.

  • China the small business, the private sectors are the future.

  • So we'll focus on that.

  • And the B2B in the U S the focus on buyers, they

  • want help the buyers to save the cost, to save the time.

  • We believe don't teach the SME, don't teach the small business how

  • to save the cost because, they know much better than you do.

  • You should help them how to make money.

  • So we focus on helping small business.

  • We focus on helping them to make money, to sell things abroad.

  • Very difficult to do business at that time.

  • But after 12 years we got more than 58

  • million small business around the world, using our services.

  • That.

  • That model is not very sexy.

  • Compared to [INAUDIBLE] we do not make that much money, like online gamings.

  • But we can sleep well in the evening,

  • because the money we make not online gamings.

  • The money we make, is helping small business to survive,

  • to get business opportunities, which I feel very proud about that.

  • And,

  • today, as always, I never feel proud of how much money we make.

  • I feel proud how much impact we can help the others, especially small business.

  • Before the history of internet, no company can help over 50 million SMEs.

  • Today, we are trying.

  • And I feel proud of that.

  • This is the first company.

  • And people say, Jack.

  • If you make Alibaba successful, that means you, you are pulling

  • a million tons of ship on the top of the Himalayas.

  • [LAUGH] And I say yes, we will carry that thing down.

  • And we did.

  • The second company is called the Taobao.

  • And everybody say, oh, my God you, are competing with eBay.

  • I said, why not?

  • China needs an e-commerce site.

  • And builder of the China market takes effort, takes time.

  • And takes great effort, you really want to build up something.

  • But at that time, people say, there's no chance.

  • Well, if you never try, don't, how do you know there's no chance?

  • So we try, and I said, we that, if, if, eBay are

  • the sharks in the ocean, we are the crocodiles in the Yancy river.

  • [LAUGH] Never fight in the ocean.

  • Let's fight the Yancy river.

  • It was difficult.

  • It was a lot of fun.

  • And we survived.

  • They got a 90% market share at that time, today

  • for [UNKNOWN] we're like a 90% market share and lucky.

  • Just lucky.

  • There are lot of things can be discussed in the future.

  • Today, people always write about the successful stories about Alibaba.

  • And I, and I really don't think we are so smart.

  • We made so many mistakes.

  • We were so stupid that time.

  • So I think Sunday the book I personally really

  • want to write about is as I said it,

  • isAlibaba 1001 mistakes, these are the things, [LAUGH] these

  • are the things people should remember, people should learn.

  • If you want to learn how the people, other people succeed it is very difficult.

  • There are a lot of lucky things right there.

  • But if you want to learn, if you learn how people fail, you will benefit a lot.

  • And I always rely to read those books, talking about how people fail.

  • Because, look, if you look into it, any company

  • that fail, the reasons why they fail almost the same.

  • And that really matters.

  • So, Taobao succeed and then we have the Alipay because everybody says China oh

  • no credit system banking is terrible logistics

  • terrible and how can you do e-commerce?

  • I never tell, it was just like today I come

  • here with no, without a PPT, without t my business.

  • And I'm not coming here to sell your business, sell my

  • business because I don't have stock to sell to you guys.

  • But

  • I think because China is not good at logistic, not

  • good at credit system, not good at a banking system.

  • That's why we need entrepreneurship.

  • That's why we go, we should go and build them up.

  • So, I believe if there is no,you build

  • it up, later this becomes the standard of China.

  • And I believe China needs that.

  • I remember

  • six years ago I came to the state, I told the USA audience,

  • I believe five years later China will have more internet users than the USA.

  • People said no.

  • I said, well you have only 300,000,000 population.

  • China 1.3 billion, right, for you guys to have 400,000,000 internet

  • users, without anybody dying, people having babies you'll take 50 years.

  • [LAUGH] We needed five years.

  • It's just the time issues, right.

  • So let's wait and see.

  • Today, we have more users.

  • And today people say, wow, you're buying capabilities low.

  • Let's see about five years later.

  • Five years later, today people buy, only spend 200 INB per day, per month.

  • Five years later, these guys will spend 2,000.

  • And we have patience.

  • We are young.

  • You know, I'm old.

  • But my people only 26 average age.

  • They are young.

  • That's way for the future.

  • So [COUGH] all he pay was just a very.

  • That time people say it's stupid escrow services, right?

  • John wants to buy things from Stephen, John

  • doesn't want to wire the money, and Steve does

  • not want to send the product, so we open an account and say, wire it to us.

  • If you're happy, we wire the money.

  • If you're not happy, return products, return the money.

  • People say, how stupid the model is [LAUGH].

  • Well,

  • we don't care whether it's stupid or not stupid,

  • we care whether the customer wants it or not.

  • Whether we really meet the need of the customers.

  • It is stupid, but after 7 years, we have

  • more than 600,000,000 users registered users in China using that.

  • So, stupid things, if you improve every day, is gonna

  • be very smart.

  • And we believe that.

  • So today it is good, and is growing, and it's like

  • a PayPal, but we are bigger than PayPal right now transaction wise.

  • And the last and most important, is Ali cloud computing.

  • And not like the other companies, they talk

  • about Ali c, they talk about c, cloud computing.

  • They want to sell you the hardware sell you the hardwares, the softwares.

  • We have nothing to sell you.

  • We just want to.

  • Computing our own data's because the data's we have from the SME's because the

  • data's we have the consumers fromTaobao data's from Ali pay so we

  • want, we believe in the future the world is going to be the data processing world.

  • How we can share the datas with the others, in a, in a.

  • In a great way.

  • Right?

  • So, that's the thing, that's the business about.

  • It's not that, good yet, but it is very profitable.

  • The whole company, looks healthy, so we are very appreciate.

  • We are, are the company full of thanks,

  • there's no chance we can win, now we survive.

  • I think, we always ask our own question, why we still working so hard?

  • I talk to colleague one day and he said, Jack, I never know

  • that in my life, I can do that much, second

  • I never know that the things I'm doing are that meaningful to the society.

  • And third.

  • I never know that life is damn set hard.

  • We work day and night, even now.

  • We work day and night.

  • I get so thinner, and strange, and [LAUGH] I understand.

  • Life is not easy.

  • We feel proud.

  • Because we are changing China.

  • It's not how much money you make.

  • When you see, I think, [INAUDIBLE] 10 years ago,

  • when I walk on the street, people thank me.

  • Because my Alibaba B2B, helped them to get orders across the ocean.

  • Today, when I walk on the street, the

  • young people say, Jack, thank you very much.

  • I op-, my wife and I opened a small shop on Taobao.

  • We make, we made a surviving, we had a great income and.

  • You know, this is meaningful thing.

  • We make the credit means money.

  • Years ago, if you have a great record

  • of credit, trust, but you're not, you're not rich.

  • Today if you have a good record on Taubau, you get

  • rich because people do business with those people who has good record.

  • We're teaching consumers to smack.

  • People say, Jack I bought something so cheap on Taubau.

  • Is that a fake product?

  • >> [LAUGH] >> Yes, we do.

  • Fake products are everywhere but we spend most of the efforts in China.

  • 50% of the people in Taubau their

  • focusing on checking the intellectual property issues.

  • But there's a bottle of wine that cost us only nine dollars that

  • people buying it in the street, it's 300 dollars.

  • Why's that?

  • The channels, the advertisement, the TV shows.

  • Why consumers should pay that much?

  • So we cut that and we make things changing so tell the consumers

  • say this T-shirt you buy on TauBau maybe $30 or $15.

  • You buy in the shop, $150.

  • Not because Taubau is selling cheaper.

  • Because that shop sell too expensive.

  • We should teach the consumers to be smart.

  • And the third, very important.

  • We saw so many factories in China, especially in Canton.

  • They're not a company.

  • They're not even a factory.

  • They just, oh yeah, they just sell things they're just a manufacturer.

  • They, they, they don't know who are selling for

  • them and they don't know who are the customers.

  • So anything come, they're all in trouble.

  • So we should tell the manufacturers, you have to contact the consumers yourself.

  • You have to sell yourselves.

  • Serve yourself.

  • Then this is a real business; otherwise, it's just a workshop.

  • Now we're changing that, and aren't you proud?

  • And we are honored.

  • It's not about money.

  • Because we believe, we have one million [UNKNOWN] or

  • one million U.S. Dollars, you are a rich man.

  • When you have 10 million U.S. Dollars you are in trouble.

  • You worry about increasing [UNKNOWN] and you know,

  • you start to invest, you get into trouble.

  • When you have one billion, that's not your money.

  • It's the societies trust.

  • The, the shareholder.

  • The people believe you can spend this money smarter than the government.

  • You can spend money than the others.

  • So they give you their trust.

  • How can you do this trust?

  • How can you, you know, treat this trust well?

  • And I think we are facing this challenge.

  • And the product for Ali Baba is not the people.

  • It's not the, the service.

  • It's the people, the employees, the colleagues.

  • The average age of the company is 26 years

  • old, and we are facing so many challenges guys.

  • I never realized that.

  • One of the key government officers of another

  • country visited them, they say Jack oh my

  • God, you have 300 million users on Taubau

  • and the population is much bigger than my country.

  • [SOUND] I said, yeah, it is difficult, any policy we're making.

  • We get in big trouble.

  • Because people say "this is pretty good."

  • If some people complain, it's just like a government policy making.

  • And those people who are making policies, their average age is 26.

  • We have never met this kind of things, if we change in like a search engine.

  • The normal search engine, you pa-, who pays better, who looks on the top.

  • We believed we should have put the trust record, the credible record on that.

  • And then, we put that, lot of people say, we will demonstrate.

  • 200 people last year came to our company, demonstrate, say, Jack.

  • You changed the policy, you gotta pay, no.

  • I say, if it is right, let's do

  • it.

  • And, this is the world we're changing.

  • And, now today, what we need is not

  • pure programs, not service people, and product manager.

  • What we need is sociologists, economist and those

  • guy who make the principles and the policies.

  • So we're facing a lot of chal, challenge, challenges.

  • But we feel proud, because I believe in the 21st century.

  • If you want to be a successful company, you have to learn, how

  • to solve a problem of the society, instead of catching one or two opportunities.

  • It is so easy to catch opportunities, and it, I'm not bragging, I think

  • today, after 12 years of jumping around, I find that making money is very simple.

  • But, making sustainable money, and responsible to the society, improve

  • the world, meanwhile making a lot of money, is very difficult.

  • And this is what we are trying, and

  • we think China, because of internet, is improving.

  • And three years later, I'm prepared for that.

  • Today, people say, ugh.

  • China stock.

  • Internet stock going down.

  • That because of the VIE, because of what, no.

  • I think look at the US economy.

  • They're facing big challenges.

  • Europe, probably going nowhere.

  • All right?

  • [LAUGH] China.

  • Anything that happens today in the US and

  • Europe is gonna happen in China three years later.

  • China is a big challenge in three, four years later.

  • If you know something bad is coming, get ready for it instead of screaming now.

  • Instead of complaining.

  • And as internet companies, we have to take a responsibility.

  • And my job.

  • I'm not politician, I'm not speaking for the government, I

  • speak for myself, for our own business, speak for my customers.

  • 50 million SMEs and 8 million top of

  • power sellers, how they should survive 3 years later.

  • This is something, I wanna come to the states,

  • learn how Obama, say I'm gonna create the jobs.

  • How he did that?

  • Any mistake we should learn from it and three years later let's solve it our way.

  • This why I'm here.

  • So, I think you all have a lot of questions

  • and I'm ready to answer any questions you have because

  • I don't know what, what to talk about later.

  • Because I'm just here.

  • It's just a free talk right?

  • Thank you very much, any questions you have?

  • >> People line up the mic on this side.

  • Thanks.

  • Oh, Mr Marr, you brought it up first so I'm going

  • to make you answer your own questions and be honest about it.

  • Are you going to buy Yahoo?

  • >> Good question.

  • Yes we are very interested in that.

  • We are very interested in Yahoo.

  • Because our set Ali Baba group was so important to Yahoo.

  • And Yahoo itself also very very important to us.

  • To the internet users and to the industries.

  • So, yeah.

  • We are interested and also all the Pees and all the serious buyers.

  • They already talked

  • to us, and they, they,

  • they, they should talk to us more.

  • >> Have you made the initial approach to them about,

  • have you made the initial approach to them about buying them?

  • >> I just assure that we are very interested right now.

  • [LAUGH] >> Thank you.

  • actually, I'm not gonna ask that tough question.

  • I, I was actually encouraged by Joe this morning.

  • And, he said that anything about

  • the, CineMode and, I.

  • VIE mode and just ask Jack and help with the right person answer

  • and okay seriously this is a question that I know that PRC

  • government has adopted the national security

  • review system against the MNA Merge and acquired they are

  • a PRC company by the foreign, By the foreign companies.

  • So my question is, how do you view the impact of the

  • the scrutiny by the PRC government and specifically, do

  • you think that's gonna adversely impact for the PRC complaint

  • go offshore, I feel like, get financed from, from, from abroad.

  • >> Okay, yeah.

  • >> So that's my question.

  • >> Probably, I'm sorry for those, I was, I will answer this question in Chinese.

  • Which, probably more specific, any English

  • translation probably, you know, people can help.

  • Cuz so many people talk about a VI.

  • I got confused, I spend a lot of

  • time these days understand, what the hell is that?

  • [LAUGH] Okay, English, right.

  • Just be fair, English.

  • First, [COUGH] VIE is a great, innovation.

  • And I believe it's a great innovation.

  • 10 years ago, I've seen the model.

  • It's great.

  • It helped China, grow, on the internet, and all the other high tech industries.

  • Which we Ali Baba also benefit a lot.

  • And I don't see the government is going to take that thing down.

  • I never feel that and I don't know why people worry so much about that.

  • But some sensitive areas, some industry, some sectors,

  • like finance, like, I don't know, what else.

  • These things the government have concerns about VI

  • structure which I understand that we should support.

  • For example.

  • If anybody want to get a bank.

  • Banking license in China are like 20, 20 % foreign capital owned.

  • If you run across that any nation, we're against it.

  • So VI structure, I did not see any government

  • say well I'm going to shut that thing down.

  • What worry about?

  • We should put

  • these thing on the, on few

  • days ago I read an article about a show [FOREIGN] right, you know.

  • So?

  • [FOREIGN] [LAUGH] But [FOREIGN] [FOREIGN] We got make this VIE.

  • Really legal.

  • Transparent.

  • This is the power of internet.

  • Making sure, if it is good after ten years.

  • Testing, it is good.

  • Why not open?

  • If any tiny sensitive area, that if

  • you're not comfortable, join us, discuss about that.

  • So I, I don't know.

  • People say, well something wrong with the Alipay.

  • Oh, I'm honored.

  • Right because of that we open VIE.

  • Cuz, tell the truth, when government, the PBOC, the main house or how many quests.

  • All EP has foreign capital.

  • I have to tell the truth guys.

  • Do you agree?

  • If the government say do you have foreign capital?

  • I say, no, but I have.

  • This, this won't work, because we are getting bigger, right?

  • just today if I come to say I wanna buy a, I wanna

  • buy the PayPal, do you think the US does not have any proof?

  • No, they won't, even with

  • Yahoo, right?

  • So we have to be fair it's not that big issue.

  • It's gestured, it's gestured.

  • Let's face it, open it, discuss it, and I

  • don't see the government is gonna shut that down.

  • All right?

  • I hope I answered your question.

  • Yeah.

  • [SOUND].

  • >> Hi Jack.

  • I think we haven't been, seen each other for more than ten years.

  • >> Oh yeah?

  • >> And you look terrific today.

  • So I'm very happy.

  • >> Thank you.

  • [LAUGH].

  • >> I believe you went through a lot of difficult things in past ten years.

  • So, you also mentioned that one day you will write a book.

  • So my question is would you like to share just one thing with us first?

  • And you would do differ, differently for something, one thing.

  • >> Okay.

  • >> Yeah, okay.

  • >> All right, thank you Michelle, right?

  • Michelle Tan.

  • >> Yes.

  • >> We we know, [UNKNOWN] not see for ten years.

  • yeah, we've gone through a lot of tough days.

  • If today, when something's smooth, I just feel uncomfortable.

  • [SOUND] That's, that's true.

  • In the US they call it very paranoid.

  • I am, yeah.

  • But, the mistake we made a lot for Yahoo China, I think, when we acquire

  • the Yahoo China, if people ask me whether we would do it again, yes I will.

  • But, whether we would do it in this way, no I won't.

  • We would do a much better smart way

  • because we had no any experience of acquisition.

  • Especially acquire an internet company.

  • And we've made a lot of mistakes there, and that helped us today.

  • So, when you ask me about whether I'm interested in Yahoo, yes of course.

  • I think we are probably one of the very few

  • companies really understanding Yahoo, USA very well, because of that.

  • And people say, whoa Yahoo China is

  • terrible, how could you still talk about that?

  • I mean, terrible running.

  • No it's not terrible running.

  • We solved problems four years ago, so we cut the Yahoo China.

  • If we did not we would have died today.

  • So, we would share these mistakes.

  • How we acquired, how we treat the culture things, how we fire people.

  • We should fire some people earlier, we should keep some people.

  • You know, these are a lot of detailed things.

  • I believe any companies in the, in the future will learn.

  • And, and I think today I'm not talking about Yahoo USA.

  • But we think about how internet companies in

  • the USA and in China should learn from Yahoo.

  • We all face the same challenge.

  • If we do not learn the mistakes the other people make.

  • So that's, that's, I think, I wanna share with the mistakes.

  • Thank you.

  • >> Thank you.

  • >> Hi, Jack.

  • I had three quick questions.

  • The first is, Taobao's been incredibly successful.

  • How do you manage and prevent it from the being the victim of its own success?

  • How do you stay nimble?

  • You know, eBay itself has sorta stagnated as it got this large.

  • Second is, given the competitive landscape of companies like 360Buy, will

  • you be forced to do more on the logistics side, take title?

  • >> Will be forced to what?

  • >> Forced to build out your own

  • logistics, take title, and therefore that change model.

  • And last is, I've read a lot of things

  • about your account of what went on with Alipay.

  • It'd be interesting to hear it, if you could do, do it over again.

  • What would you have hoped [UNKNOWN] and Jerry would have said to you.

  • How would have wished that dialog would have gone as opposed to the way it went.

  • >> Okay, the first Taobao yeah, Taobao grows so fast.

  • And will grow even faster in the future.

  • Big challenge is we have never grown such a huge

  • company and I, I don't believe the internet thunders empire thinking.

  • I hate the empire.

  • Empire thinking means

  • join me or I kill you, and I don't like that model.

  • I believe the eco system.

  • I'm I'm board member for TNC, The Nature Conservancy.

  • I believe the everybody should be connected to

  • each other, help each other it's eco system.

  • So Taobao becomes so big so fast.

  • And I worry about that I should giving

  • the industry some opportunity give competitors some opportunities.

  • So in June, we separate Taobao into four paths because people

  • talk to me they say Jack, you've been there for nine years.

  • We think it's very different to compete with you because you are already so big.

  • Okay, I will become smaller so you will compete.

  • [LAUGH]

  • If ten years later, I"m still bigger than that.

  • I will put another three pieces, each.

  • Making sure we run big company like a small company.

  • Giving the people the, the, the, the young people opportunities to run the business.

  • Because it's their business.

  • Taobao like Facebook, like a Google, like Tencent, they are not Chinese companies.

  • They do not belong China.

  • They do not belong USA.

  • They belong this time, 21st Century.

  • You have to using a different way to run this company.

  • Honestly say, what is the best methodology?

  • What is the best mental thinking to run that company.

  • I don't know.

  • We are testing, and we already take mistakes.

  • So, we believe the ecosystem.

  • We do not believe the empire thinking.

  • So, that's why we're testing every way we could.

  • And, second question is, did leaving the competition.

  • 365?

  • >> Will you be forced to right change your model.

  • >> I think they should change their model.

  • >> [LAUGH].

  • >> It's not about it's not about I don't feel anything wrong with Taobao model.

  • We are growing, we can make money very easily.

  • And, we can, we can support more people.

  • So, I don't know if we should change our model and I

  • don't buy this story about the buy things and the selling online.

  • This is, this is really stupid model of the internet, and I don't like that.

  • And logistic things, I tell you, last year.

  • The total in China packs deliver on the street is 2.1 billion packages delivered.

  • Taobao created nearly 1.1 billion.

  • And this year, we will probably create 3 billion package delivered on the street.

  • That.

  • We do not want have our own logistic system.

  • China probably needs 10 million people, delivering on the street.

  • How can we run a company with 10 million employees?

  • [LAUGH].

  • Right, 20,000 people.

  • Today we have, we have 23,000 people.

  • It's already a big headache to me.

  • So 10 million, crazy, nobody can do that.

  • So we should support logistic companies, to serve well,

  • to deliver well, to treat their well, the customers well.

  • This is what we wanna do.

  • Not, we do not wanna have our own logistic companies.

  • Never ever.

  • So we have the money, we have the inference,

  • we have the orders, how we can improve the society?

  • This is [INAUDIBLE] Jerry, I think I have answered

  • that many times, but I can answer you again.

  • They are good friends, they're good partners.

  • And, I in understand, in the beginning said Jack, how could you.

  • That, even today the VAs took for about it.

  • But I got clear, message you see.

  • Yes, and no.

  • So I

  • told them, I think today they're happy.

  • Now I'm not happy because I'm getting such a big

  • burden for Alipay, because today Ali be grow very fast.

  • But it is not a big, nice model yet.

  • You cannot make money out of it, but we are supposed

  • to pay that much money at the end to the company.

  • And I challenge is a challenge young guys let's create a good model for that.

  • So, I think it's a very health discussion between Jerry, Masa, and us.

  • But unfortunately, the rumor was out that I'd moved

  • the company out without the board meeting without notice.

  • I tell the truth.

  • They know and we discussed together, and today, the problems solved.

  • They're happy.

  • I'm half burnt.

  • [LAUGH].

  • But it's a challenge.Michelle, I'm placing a lot of opportun-, you know, tough days.

  • This is one of the tough things I have to face cuz it's

  • easy other guys, that, wow, you should do this you should do that.

  • When you know if Alipay die.

  • If Taobao die, if Taobao die, then eight million power sellers in trouble.

  • And I cannot do that, and if I do not

  • follow China law, I will drink coffee in Beijing every week.

  • [LAUGH].

  • Everybody wanted me to sit in there and drinking coffee,

  • and they say check, where you getting bigger, you're in trouble.

  • Be transparent.

  • Today, 21st century.

  • Everything should be transparent.

  • Otherwise, why we should work so hard for?

  • So, that's, that's what I'm telling.

  • I think there's no other way where I can zig around.

  • I just say, this is the reality.

  • We have to face it.

  • I hope we answered your question.

  • Thank you.

  • [SOUND].

  • Okay.

  • Thanks, thanks very much for a wonderful speech.

  • My question is how Taobao

  • you [INAUDIBLE] international collaborations in technology.

  • Cuz I heard Taobao now is still not open API for foreign countries.

  • I mean, non Chinese countries.

  • So, that means non Chinese countries not able

  • to launch their products based on Taobao platform.

  • So I wanna hear your opinion about this.

  • Thanks.

  • >> Okay, I love to.

  • We'd love to open the API for the non Chinese country, unfortunately

  • its about the payment,.

  • It's very difficult.

  • I, I have, you know, when I travel around, I see, so, so many oversees Chinese.

  • They say Taobao is wonderful.

  • Can we buy things outside China, sell things.

  • And a lot of foreign.

  • We are trying our best, and we think that if

  • the payment problem is solved things could be moved much faster.

  • And Taobao will never stay alone in China.

  • I said Taobao does not belong to China, it

  • comes from China, it belongs to the whole world.

  • It belongs to this generation.

  • Let's make sure, in the future it can

  • help more people, because, things really cool on Taobao.

  • Thank you.

  • >> Thanks so much.

  • >> Hi, Jack actually my question is kinda similar with hers, but,

  • >> You wanna buy things from here from Taobao?

  • >> No, but [LAUGH] of course I want to, right?

  • Cheaper and thank you Taobao you improved my life.

  • Okay, so, my question is that you have said there is no difficult business in the

  • world.

  • But the truth is for a lot of

  • foreign companies really difficult to do business in China.

  • And we have a lot of clients they want to go to China and actually.

  • Luckily.

  • How about Ali Group can profile the whole solution for

  • your actually from the high China from Alipay from everything.

  • But it's hard for them to know, there, there is a choice and

  • it's hard for them to kind of, crowd the policy part of government part.

  • So what's you mm, do you have any plan to help those foreign

  • companies?

  • Because Chinese still has a need for the foreign products.

  • >> Okay, thank you very much.

  • I think doing business is difficult anywhere in the world.

  • Foreign companies go to China, find problems.

  • And I think, and I believe, China's company come

  • to U.S. doing business, also face some big problems.

  • I don't see any very successful Chinese companies in USA.

  • I mean, you know, that we come here in the USA.

  • Are there any famous Chinese companies that come

  • to USA or Europe that is very good?

  • >> Always.

  • >> Who?

  • >> Alipay.

  • >> Ali.

  • >> [LAUGH] Not yet, not yet, right.

  • >> Lenovo.

  • >> Lenovo?

  • Do you call that successful?

  • [LAUGH].

  • All right.

  • My, my thinking was that, in China,

  • we do have some successful foreign companies, right?

  • Microsoft is not bad.

  • IBM is not bad.

  • And we have a La Oracle and a lot of great companies.

  • The foreign company in China very successful.

  • Guys going anywhere doing business takes time.

  • I think my friend Careb [INAUDIBLE],

  • I, no market welcomes gamblers.

  • You go there, create a value for local people, have time, it will have chance.

  • So, I believe, that doing business, today.

  • In everywhere in the world is difficult.

  • China is.

  • My wife and I was debating yesterday when we were driving.

  • She think, oh no, to do business in the USA because

  • they have a Wal-Mart chain, a Waffle chain, everything is a chain.

  • Even the coffee is a chain.

  • She said, how can you have a small business?

  • And I said, wow, in U.S. it's easy for small business to just to.

  • So, there's a professor sitting next to us say.

  • We should have a big debate.

  • Which country is easier to business, U.S.A. or China.

  • And I think, China, today, if you still think about

  • we should follow the government, you know, guanxi, forget it.

  • I said again and again, 12, the past 12 years, every time I speak of China.

  • If you meet somebody come to you say, I have

  • a strong guanxi with that mayor, forget about this guy.

  • [LAUGH].

  • >> The only guanxi is, is the guanxi with the customer.

  • If the customer love you, the government would bet on they love you.

  • Trust me.

  • They need the tax.

  • The need the jobs.

  • >> [LAUGH] >> But if you wanna pick around, you know?

  • You're in trouble.

  • So I don't, I don't believe that, cuz my relationship with the government

  • in the past 12 years as a in love with them, don't marry them.

  • Always.

  • [LAUGH].

  • I love them.

  • Every time they come, I tell them the truth.

  • I do everything they tell me.

  • Yeah, okay.

  • Right, let's communicate.

  • But do business, sorry.

  • My friend does business with government not me.

  • In this way you get respect from them.

  • If it's that serious about Alipay just listen

  • to them because it's law it's now government guanxi.

  • So I give this advice.

  • It's always.

  • Scared, looking far away.

  • Oh my God, this is a difficult place.

  • Go there, test.

  • Jump into it.

  • You never learn to swim until you are in the water.

  • China is not that bad.

  • [LAUGH]...

  • But, people ask me why China has no, no Apple.

  • USA have capitalism for more than 200 years, right?

  • That thick fertilizers, people company die,

  • grow, die grow that's thick fertilizer.

  • China only 30 years after reform [UNKNOWN].

  • 30 years have accompanied [UNKNOWN] and not bad, right?

  • So let's wait for another six, 30 years.

  • We will have them.

  • And that is not China, that belongs

  • to world, because it belongs to Internet time.

  • Belongs to the young people who were born 1990s.

  • And 1980s.

  • Your 2000s.

  • These are the people going to change the

  • world, and especially most of the students here.

  • And they are the future.

  • I'll believe that.

  • Thank you.

  • >> Thank you.

  • >> [NOISE].

  • >> I use the.

  • I used to work at eBay and PayPal, I know how much challenge you have.

  • Back to 2000 I don't know, do you remember you have the TV

  • advertisement in Australia that is two months before Senior Olympic.

  • I have an business trip there.

  • So, at that time, Alibaba just have two years out,

  • so you have the ambition to have globalization at that time.

  • So now, after ten, twelve years, right,

  • Alibaba has some more power to have globalization.

  • What is your future plan for it's

  • the global growing strategy and I think that's.

  • >> Okay, thank you, yeah [LAUGH] yeah right,

  • when we have money, we start to make mistakes.

  • When we have money, we have a beautiful office, we

  • hire people with MB, MBA degree, we hire with the VP

  • of multinational companies, and, and when we have a little

  • bit money, only have five minutes, we start think about globalization.

  • Jesus!

  • And then, we said let's back to basic B to C, back to China.

  • [LAUGH] Year 2002 [LAUGH] I remember we called that time, called it

  • B to C, back to China, back to basics, back to base.

  • All right, back to Central China.

  • The coast area, back to coast area.

  • [LAUGH]

  • Cuz we, we told ourself global vision, local win.

  • No matter how wonderful you think you have to step

  • on the ground, and do the things that hard work everyday.

  • So, so many years past.

  • Twelve years past, we still believe global vision, local win, but, we start.

  • We tested in Japan.

  • We tested Indian.

  • We tested European.

  • And, we tested also in for the past 12 year, we never shut down the U.S. office.

  • I'm now coming out, for one year.

  • I want to learn one thing.

  • And I wanted to ask you this thing.

  • To everyone here, here.

  • Fortune 500 CEO's in the world, they all

  • believe China is a big interesting mar market.

  • But nobody really give up things and come to China, to spend one year there.

  • Cuz if you really want to know China, you got to

  • spend some time, and me too, and i'm asking U.S.A., Europe

  • is gonna be a big market for us, and I just

  • wanna put down everything, spend time in U.S.A. for one year.

  • Get feeling, how we can help the U.S.A. SME.

  • How we can help the U.S., what's the

  • difference we can do between Amazon, Ebay and us?

  • What's the real value we can create?

  • When you think about that clearly, let's start to do it.

  • Cuz, we can not have, we never should finish a 20 year program, in two years.

  • Life is short.

  • Life is long, you cannot say I wanna finish that in two years.

  • We have time.

  • I'm that old, but I am still young, I am.

  • I have time.

  • [SOUND] Yeah.

  • So, we will go step by step, not asking about how much revenue we can bring out

  • of China, we will ask, what value, we really can bring to local people.

  • And we have already more than 15

  • million small business, outside China, using our services.

  • And we do not charge them.

  • And freedom, free is always the best.

  • We will, we will work on that.

  • Thank you.

  • >> Thank you.

  • >> Yeah.

  • [SOUND].

  • >> Jack [FOREIGN] [LAUGH].

  • >> [FOREIGN] Thank you.

  • >> [SOUND] I, I just welcomed Jack to the U.S. and

  • said I hope he can have a good rest while he's here.

  • So my question for you is, what do you

  • think is the biggest misunderstanding, that America has about China?

  • And conversely, what do you think is the

  • migget, biggest misunderstanding that China has about America?

  • [BLANK_AUDIO]

  • >> Honestly I don't know that question [LAUGH].

  • I think there are a lot of misunderstanding but I

  • was thinking about few days ago, writing something on my whiteboard.

  • Everybody believed that I know the world.

  • I know China cons, incompletely inside out.

  • No, you don't [UNKNOWN] do now know [UNKNOWN] do not know, nobody know China.

  • And everybody say, I know U.S.A inside out, no you don't know.

  • Obama don't know, other wise he would turn U.S.A out.

  • What?

  • George Bush does not know, it's very difficult

  • to know the outside, but you know yourself.

  • What do you need?

  • What do you want?

  • What will you give up?

  • If i know myself better, I can change myself to meet the outside.

  • There's always misunderstanding between China and the U.S.A., just

  • like there's always misunderstanding between Hunan people and Chinese.

  • [SOUND] Right?

  • Our job is not to solve the misunderstanding.

  • Our job is to change ourselves.

  • To suit the others.

  • So, I don't know, but, if that's why is, this is, is a good question.

  • I'm coming here, because I see so many American company, people

  • finger point at China, and they have never been to China.

  • A lot of Chinese people can criticize U.S., they've never been to the States.

  • [BLANK_AUDIO]

  • So, if we do not learn to appreciate each other, to

  • look at the [INAUDIBLE] and the more I spend at States,

  • the more I love U.S.A., and the more I come to

  • China I say wow, you know, it's, it's, it's communication, it's, so.

  • Political-wise, it's political, it's very difficult.

  • But there's only one thing that I think, I would be very happy to do.

  • Business.

  • I don't like online gamings.

  • I think, I believe the best gaming on the world is to make money.

  • [LAUGH] Helping small business cross the ocean.

  • Doing business, make them understand each other.

  • My grandfather know news by reading newspaper.

  • My father know news by listening to the radio.

  • Our generation know the world, by watching TV, our kids

  • know the world by the internet, they say, I wanna involve.

  • And I believe, this is the time that screwed up the internet.

  • Anything happen in the U.S.A., we know in China immediately.

  • Anything happen in China, most of the things, you know very quickly.

  • [LAUGH].

  • Well, let's, don't laugh.

  • Let's appreciate, most of the things.

  • Let's appreciate that.

  • Doing things step by step is important, instead of get everything one night.

  • Thank you.

  • [SOUND] Last one.

  • Yeah.

  • Sorry.

  • >> Jack, you, you mentioned that you spent some time here, in the early days of

  • Alibaba, and that you were rejected by a

  • lot of venture capitalists who you met with?

  • But there, there was one investor here in

  • Silicon Valley, who played a big role in Alibaba's

  • success, which was Jerry Yang, and Yahoo who invested,

  • I believe, a billion dollars into Alibaba in 2005.

  • Can you talk about your relationship with Jerry,

  • how that investment came about, and what your relationship

  • is like with him now, and how integral

  • that investment has been to Alibaba's growth and success?

  • >> Okay first, Jerry is a very good friend of mine, personal friend,

  • lifetime long-term friend, we have families, also are good friends.

  • And but, it's nothing personal, it's all about business, right?

  • Yahoo is invested us year 2005.

  • I think it benefited both sides.

  • [BLANK_AUDIO]

  • Without Yahoo U.S. investment.

  • We would not be that succesful today.

  • Because we need, we not need a cash to solve our problem.

  • We need that cash to solve the venture capital problem.

  • They do not see Alibaba has a future, they want a cash out.

  • So they have to put a [INAUDIBLE] not on the business side, mainly.

  • [COUGH] And without Yahoo deal we would never learn.

  • How to partner with a big company?

  • What's the big company's problem?

  • How we can improve our own culture and things?

  • But, in the future, if it was today's situation we

  • do not change, we will not have a bright future.

  • We have to do something.

  • So, I think, fairly speaking, we appreciate

  • yesterday, but we're looking for a better tomorrow.

  • Every company, should do that.

  • And today, and Jerry, and, you know, we're still pretty

  • close friends, and we talk, we chat, we play golf, baby.

  • In the future, the same, and we like, we like Yahoo.

  • I think this is, Yahoo is the company, at least one of the three companies, that

  • awaked, waked me up, about internet, and I appreciate, that all my life.

  • Without internet, there would be not Jack [UNKNOWN] and there'll

  • be no Alibaba [UNKNOWN] so, that's what my answer is.

  • Thank you very much.

  • [SOUND].

  • >> We have time, I think, I think [UNKNOWN] has a question from [INAUDIBLE].

  • >> Yeah, it's your, it's your friend [UNKNOWN].

  • >> Yes.

  • >> How are you doing?

  • So, two quick questions so, you talked about, you're interested in buying Yahoo.

  • One, have you visited Yahoo on this trip?

  • And two, how are you gonna buy Yahoo?

  • [LAUGH].

  • I'm interested in buying Yahoo [CROSSTALK].

  • >> No, I, I answer my question in a very honest way.

  • >> Well I hope so.

  • >> First question no.

  • I've been here for 15 days.

  • >> Yeah.

  • >> And most of time sleeping and reading.

  • >> Okay.

  • >> No, I don't have time.

  • Two, I think sleeping's more important now than.

  • Because there are gonna be tough, long way to go.

  • >> Okay.

  • >> Second, your question is about >> How.

  • >> How.

  • We are interested in, getting the whole.

  • >> The whole?

  • >> Yeah.

  • Whole piece.

  • >> The whole Piece.

  • >> Yeah.

  • >> Of your, of your Yahoo China stake, or the whole piece of all of Yahoo?

  • >> Whole piece of Yahoo.

  • [LAUGH] Yahoo China is already ours, right?

  • >> Right.

  • >> It's already in my pocket.

  • >> Right [LAUGH] [SOUND] WeIl [SOUND] I get it, the only thing I gotta say is

  • thank you in all this confusion for the

  • first crystal clear answer about Yahoo, about the company.

  • I appreciate it, as a reporter.

  • So, when's that gonna happen?

  • [LAUGH].

  • >> I don't know.

  • Honestly, I don't know, because it's, it's more complicated than we thought.

  • And there's so many people interested in that.

  • And we are also talking to them, they are talking to us.

  • And we think that it's, it's, it's, I was told it's so difficult, it's not

  • about money issues, it's about politic issues, inside issue, sport, you know.

  • So, I cross my fingers just to say, we are very, very interesting then.

  • >> Okay.

  • Perfect.

  • Thanks, Jack.

  • [SOUND].

  • >> Thank you.

  • [SOUND]

[BLANK_AUDIO]

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