Placeholder Image

Subtitles section Play video

  • I've personally⏤I feel uncomfortable around conflict.

  • Now, we're here today to find out how to argue.

  • But conflict is useful.

  • The question is: How do you deal with conflict the most effectively?

  • Here we go.

  • I am author of "Negotiating the Nonnegotiable - How to Resolve Your Most Emotionally-Charged Conflicts".

  • Have you found yourself in an argument that felt so frustrating, so at-a-core aggravating?

  • That's the silliest opinion I've ever heard.

  • It felt just nonnegotiable.

  • Well, congratulations, you're a human being.

  • We all experience conflict in our lives.

  • And seeing what's going on in our world today, my hunch is, you were probably having at least one of these conflicts about politics.

  • Our country has fallen into what I believe is a tribal trap.

  • Anything that that other side says, I shall not believe, I shall not give any credibility to.

  • And I'm gonna do everything I can to prove I'm right, you're wrong, and to stifle you down to raise me up.

  • The problem is not with the "what"⏤what are we arguing aboutthe problem is with the "how".

  • How should we argue?

  • How can we be more effective?

  • And what I've found is that there are three big barriers that we can actually overcome to have more effective conversations.

  • The big thingsone, identity; two, appreciation; and three, affiliation.

  • Let's start with identity.

  • Now, first of all, this is a hot issue.

  • Why do we get so emotional in these conflict situations?

  • It often goes back to something deeper: identity.

  • What are the core values, the core beliefs that are feeling threatened inside of you as you're having that conversation with the other side?

  • The moment your identity gets hooked in these conflicts, all of a sudden, your emotions become 100 times more powerful.

  • Boy, this is a wholly different conflict now.

  • It's now your pride.

  • Your sense of self is on the line.

  • You need to know who you are and what you stand for.

  • What are the values and beliefs that are driving me to fight for this stance on this issue?

  • The more you understand who you are, the more you can try to get your purpose met and stay balanced,

  • even when the other threatens those core values and beliefs.

  • Each side wants to feel appreciated, and, yet, the last thing they wanna do is to appreciate the other side.

  • That's a problem.

  • Listen and understand.

  • When you're in the midst of the conflict, don't talk.

  • Take the first 10 minutes.

  • Consciously listen to the other side.

  • What's the value behind their perspective?

  • What's the logic, the rationale?

  • Why do they hold this perspective on immigration or healthcare?

  • Once you truly understand and see the value in their perspective, let them know,

  • "I hear where you're coming from, and you know what? That makes sense."

  • There is nothing more in the world that we like than to feel appreciated.

  • Recognize your power to appreciate them.

  • Third, affiliation.

  • What's the emotional connection like between you and the other side?

  • We typically approach these conflict situations as me versus you.

  • My opinion on healthcare versus yours, my party's perspectives on immigration versus yours.

  • That's just gonna leave the two of you like rams butting heads.

  • Find common ground.

  • Turn that other person from an adversary into a partner.

  • So, it's no longer me versus you, but the two of us facing the same shared problem.

  • Ask the other person, "Look, what's your advice on how we can get as many of our interests met at the same time?"

  • Change the nature of your conversation.

  • Now, you put these three things into practice, it can transform your relationships.

  • Imagine what would happen if we started a revolution.

  • But a positive revolution of greater understanding, greater appreciation, greater affiliation.

  • How we could transform politics, how we could transform our country and, ultimately, our world.

  • I believe it's possible, but it starts with each one of us.

I've personally⏤I feel uncomfortable around conflict.

Subtitles and vocabulary

Click the word to look it up Click the word to find further inforamtion about it