in July of 1995 we were

shocked at the customer response %uh

in literally in the first 30 days we had

orders from all 50 states and forty five different countries

and we were wall fully unprepared from operational point of view

to handle that kinda volume and a

in fact the the we this we quickly expanded we talk to our landlord

expanded into a two thousand-square-foot

basement warehouse space had six foot ceilings

wanna Bart employees was 62 um

he went around like this the whole time it and I'm

a and we were we were

we were doing our day jobs which might have been you know computer programming

and

read all the different things 10 people doing a little taste our company

and then we would spend all afternoon and

into the wee hours of the morning packing up the orders and shipping them

out

a there %um I would drive these things to UPS since we get the last one we went

to the last second

I get to UPS nights remove being on that glass door was closed and they always

would take pity on me

um answer open open let us ship things late

%uh that we had so many orders that we were ready for

that we had a E

through we had no reorganization our distribution stars on fact we didn't

I'm we were packing our hands and knees a hard concrete floor

and the a the

I remember just to show you how stupid I can be

ice know it my only defense is that it was late

but I we're packing his things everybody everybody in the company

and the that I had this brainstorming as I said to the person next to me

this packings killing me you know my back hurts

this is killing my knees on this this hard Smith floor in person yeah I know

what you mean

I said no we need my brilliant insight

we need need pads I was very serious

and and have this person looked at me like I was the stupidest person it

ever seen it like I'm working for this person this is great and I'm

said what we need is packing

tables