Thisdecreaserepresents a positiveoutcomeandshowsthatoureffortstoincreasecustomersatisfactionhavebeensuccessful.
Yes, butif I mayinterrupt, I actuallyhavetodisagreeononepoint, I don't believeitshouldbe a goaltogetthecomplaintsratedowntozero.
Whilewecertainlydon't want a highcomplaintrate, theresourcesspentongettingthecomplaintratedownarebetterspentonincreasingdownloadsandincreasingtheconversionrate.
I thinkthisisanimportantpointtobemadetotheinvestors.
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