Placeholder Image

Subtitles section Play video

  • If you incorrectly enter your passcode too many times,

  • your iPhone will be disabled.

  • To unlock a disabled iPhone,

  • we will show you two methods,

  • one using Find My iPhone and one using iTunes.

  • Both methods require a computer.

  • First, open the Find My iPhone website

  • in any web browser.

  • Log in using your Apple ID and password.

  • Find your iPhone in the list of devices

  • in the drop-down menu at the top of the screen

  • and click on it.

  • Click "Erase iPhone,"

  • then click "Erase" to confirm.

  • After it's erased, it'll be returned to its factory settings

  • and you can follow the directions

  • to restore the iPhone with a recent backup.

  • This is a factory reset,

  • and you will lose your apps and data.

  • You can restore your apps and data from a backup.

  • For this method, you will need a computer

  • with iTunes installed and a cable to connect the phone to.

  • First, start iTunes on your computer.

  • Then turn off your iPhone.

  • Then put your iPhone in recovery mode.

  • Apple has a helpful article

  • for how to do this depending on your iPhone model.

  • It's linked in the description below.

  • It involves pressing certain buttons

  • and plugging your phone into your computer.

  • You will know your iPhone is in recovery mode

  • when you see a white laptop

  • and phone charger illustration appear on a black screen.

  • On your computer, iTunes will ask

  • if you want to restore or update your iPhone.

  • Choose "Restore."

  • After this process completes,

  • your iPhone will be reset to its factory conditions.

  • Then follow the on-screen instructions

  • to restore your iPhone with a recent backup.

If you incorrectly enter your passcode too many times,

Subtitles and vocabulary

Click the word to look it up Click the word to find further inforamtion about it