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The story of Starbucks began here at Seattle's historic Pike Place Market, where three friends opened a little specialty coffee store in 1971.
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They sold whole bean coffee from places like Colombia, Indonesia, and Ethiopia.
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Coffee they roasted themselves and hand-scooped into paper bags.
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To name the place, they look to the nearby waterfront for inspiration.
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They chose the name Starbucks, evoking a character from the classic novel, "Moby Dick".
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For the logo, they chose a siren as alluring as the coffee itself.
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Ten years later, a young New Yorker named Howard Schultz traveled to Seattle and walked down the market's cobblestone streets for the first time and into Starbucks.
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From that first sip of Sumatra, he became entranced with the coffee and the company and joined in 1982 as the Director of Operations and Marketing.
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Another year, and another cobblestone road, brought him to the streets of Milan, Italy.
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It was there Howard noticed these casual, welcoming coffee houses everywhere.
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All who entered these cafes were greeted with the same warmth and enthusiasm, whether it was their first visit ever or their third that day.
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The people holding cups of espresso and cappuccino ⏤ family, friends, co-workers, even perfect strangers, seem to be so present, so connected.
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And all amid the joyful clatter of coffee grinders, steaming milk, and Italian opera.
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Howard was exhilarated by his idea to bring Italy's cafe and espresso culture back home with him.
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He convinced Starbucks to open a test cafe in a single downtown store.
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And on a rainy morning in Seattle, Starbucks served its first cafe latte.
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For the cup of good coffee, I just walk half a block north on Fourth Avenue to Starbucks.
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All those great caffeine-charged drinks with the Italian names; cafe latte, cafe macchiato, and mocha.
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I love it.
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In 1987, Howard and a group of investors acquired Starbucks, merging Starbucks Coffee with the Il Giornale coffee houses Howard had started two years before.
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Starbucks opened its first stores outside the Puget sound in Chicago and Vancouver, Canada.
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A culture started to form; a culture that would serve as a foundation for the young company's values.
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Starbucks wrote its first mission statement, guided by a commitment to maintain its uncompromising principles as it grew.
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Starbucks also did something unheard of in the retail industry in those days, offering full health benefits to employees, even those working part time.
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And then Starbucks made its employees partners, offering equity in the company through bean stock.
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By the time Starbucks' initial public offering came around in 1992, Starbucks was really starting to take off.
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Starbucks coffee was served on airlines, in airports, and the company was even making a splash on something called the World Wide Web.
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Soon, you could see the siren on storefronts in Los Angeles and New York.
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We started to make the experience all our own, adding comfy chairs and playing jazz and blues.
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Customers liked our music so much we began making our own CDs, beginning with the blue note blend.
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By our 25th anniversary in 1996, Starbucks was ready to expand beyond the US and Canada.
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To be honest, no one was sure how this would go.
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2, 1!
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Japan embraced Starbucks, and the company soon opened more stores in Asia-Pacific, before moving on to Europe.
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Each day, somewhere in the world, we open three Starbucks stores.
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Today, it's our turn.
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China, the Middle East, Latin America, and the Caribbean.
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Then you see their bewildering menu.
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You don't see the word "coffee" anywhere.
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Starbucks continued to pop up in more pop culture as well, in movies, TV shows, and late-night comedy.
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Uh, the category: Top 10 Things You Don't Want to Hear from a Guy at Starbucks.
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Starbucks was trying all kinds of new things.
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Some were hits, like frappuccino.
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Good evening; welcome to Starbucks.
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I'll take your order when you're ready.
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And people flocked to our first drive-thru.
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Other ideas?
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Well, perhaps they were just ahead of their time.
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Starbucks tried to make the world a little bit better.
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Starting the Cup Fund to help partners in crisis.
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Opening its first farmer support center.
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Planting community gardens.
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And reading to kids.
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But by 2007, some cracks were starting to show.
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Going from 1,000 to 13,000 stores, Starbucks was seemingly everywhere.
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But with growth came sacrifice, and customers felt the experience had become too sterile, cookie-cutter.
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Same-store sales declined for the first time in history.
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No company is immune from the impact of the recession, not even the one-time darling of Wall Street, Starbucks.
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It was clear: The company had to do something.
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And so, it did.
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Starbucks Partners rededicated themselves to coffee, to their customers, and to each other.
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Starbucks refocused on its core values and on reigniting people's passion for coffee and innovation.
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The company's new mission became a guiding star: To inspire and nurture the human spirit ⏤ one person, one cup, and one neighborhood at a time.
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This mission gave partners a purpose and something to believe in when they needed it most.
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And they got to work rebuilding the company.
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Partners returned to their love affair with coffee, and thanked customers for their loyalty and reached out to them in new ways, always listening and learning.
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And Starbucks made its stores a better reflection of the neighborhoods they served.
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As Howard would say, "Dream big, and then, Dream bigger."
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We bought a farm we named Hacienda Alsacia, celebrating coffee in the places where coffee is grown, in stores, and in the hearts of partners and customers.
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Meeting customers where they are and using technology to help improve the connection.
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In 2017, in the spot where it all began, Starbucks started a new chapter when Howard handed over his key to the Pike Place store to a new CEO, Kevin Johnson.
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The 1912 key is a symbol, but this key is also the key to our future.
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Each day, we dedicate ourselves to living our values, creating a culture of inclusion and warmth where everyone is welcome.
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How to act with boldness and courage to challenge the status quo.
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For the past 50 years, the Starbucks mission and values have been not only an anchor for this journey, but the wind in our sails.
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Who we were in the beginning is who we are today.