Placeholder Image

Subtitles section Play video

  • Sometimes we need to complain.

  • But how can we do this politely and in a British way?

  • First, we can begin 'would like to' to say what we want.

  • 'Hi i would like to speak to the manager. Yes, I'd like to complain.'

  • We can say 'I am unhappy about' plus a noun phrase.

  • 'Yes, I am unhappy about my late delivery.'

  • We can also add 'very' or 'really' to make this stronger.

  • 'Yeah, I'm really unhappy about this.'

  • We can also say 'it's unacceptable that' plus a clause.

  • 'Yeah, it's unacceptable that my delivery is late.'

  • Remember, don't lose your temper.

  • This means 'don't become too angry' - it's rude to lose your temper.

  • This is good advice - we can say this to people who are angry with us:

  • 'Alright! Don't lose your temper.'

Sometimes we need to complain.

Subtitles and vocabulary

Click the word to look it up Click the word to find further inforamtion about it