Yeah.

Yeah mm mm.

This is Yo hey 30 years old living in Tokyo and he's just waking up for work.

He starts his day by checking his temperature as these days it's become a company requirement.

He lives in this one room apartment and by Tokyo standards it's fairly spacious.

Mhm.

Mhm.

Yeah.

Yo hey how long does it take you before you leave the house?

I guess that's a single life, interestingly, Tokyo has the highest number of single households in Japan at 49%.

Whereas the average in Japan is 35%.

Damn that's a lot of mess.

I guess these days you can never have enough.

Okay yo who is originally from chiba and personal to Tokyo for university.

After graduating he started working for his current company first in Kobe for two years.

Then dress going back to Tokyo.

Yeah he lives only five minutes away from the train station and then another 15 minute train ride to work without a transfer.

It's not the shortest commute time, but far better than most in Tokyo.

Plus he doesn't have to negotiate through a Tokyo rush hour transfer.

All right.

We're back with another day in the life.

I'm really excited to see how the stand bold Yohei should be on this train right now.

Let's see how he slept the night before.

Yeah.

Good morning.

How did you sleep last night?

Is your office far from here?

Okay.

So, yo hey works as an assistant manager at Apa Hotel Shinjuku Tokyo and my APPA is one of the largest hotel chains in Japan.

There are 623 hotels in the country with about 98,000 rooms.

Right?

I don't know.

Yes.

Right.

Apa hotel uniquely identify as a new urban style hotel, high quality, high functionality without all the unnecessary services.

Often mistaken as a japanese business hotel which are typically budget style hotels, smaller rooms where amenities and close to the train station.

Originally intended for traveling japanese salaryman after clocking in Yo, he is a traditional japanese morning meeting called to order at his hotel though there are both day shift and night shift workers and so at the beginning of each shift they hold a similar meeting to commence staff inside the apple principles in unison, which is typical for many japanese companies.

Afterwards, the staff practice their customer greetings in japan.

There's a unique hospitality custom called al muthana.

She, it means services are always completely genuine and honest because it's so deeply rooted in japanese culture.

The staff make extra efforts to provide guests with the best experience possible without expecting anything in return.

Yeah.

First thing in the morning, Yohei cleans around the hotel, yo hey do you do this every morning in Japan.

It's important for companies to maintain a clean kept area in front of their business which also includes public walkways, although not their responsibility to clean.

They do it anyway.

Next he helped sanitize the hotel due to COVID, the hotel has adopted stricter cleaning and sterilization measures.

Yohei visits each of the 14 floors in the building and wipes out all the elevator buttons as well as other high touch areas in the hotel.

During peak checkout times Yohei focuses on assisting guests.

The hotel uses express checkout stands.

The machine has a built in sensor that recognizes the room number, automatically registering the check out into the system, also notifying the cleaning crew that the room is ready to be clean.

Mhm.

Oh I guess he's going to the hotel restaurant.

So yo he checks in with a head chef to confirm the next day's menu so he can prepare.

Signage as well as informing acquiring guests mm Something smells good.

Oh there you go.

Breakfast is served.

What's in here in Japan hotels are often used as evacuation locations so storing food and water is necessary.

So why did you decide to work at a hotel hotel?

You go I think oh it looks like they're starting their monthly fire drill.

So they said like the location in the hotel for the fire to start.

It's a staff responsibility too quickly and safely guide gets to evacuate as well as extinguish the fire impossible.

Usually the hotel is filled with guests so it's critical for the team to regularly drill in case a real fire were to happen in order to keep everyone safe.

That's all wow they're really taking this seriously.

I'm getting flashbacks from another day in the life I recently did apparently the company also have first responder training four times a year so that all the staff are comfortable with evacuation procedures, reporting to the fire department and even handling a fire extinguisher after the drill.

The team reviews what they did good and bad so they can make improvements for the next time around.

Let hi I'm maz what just happened throughout the day.

He's tasked with random guest requests and issues like this.

It's critical for the hotel to always maintain a clean and pleasant environment for its guests.

So a lot of his time has also spent regularly checking the hotel facilities are well kept.

Your what do you enjoy most about working here?

Name of because you're hanging.

Yeah.

How much plus okay a company man, you don't really have much office work right.

In addition he adjusted room prices based on the current room occupancy to attract more guests.

So it looks like yo has some office has to do right now let's take advantage of this time and see if there's room to explore this place.

So this is one of the storage rooms on each of the floors.

Let's go inside and see what they have.

Mhm.

I guess basically it has everything that you would expect.

It has cheese as towels and as is so has batteries, it has hubs, that's pretty much everything you would need.

What's quite interesting is that the elevator's here have two doors and one is used for the clients and then the other one is used for the workers.

This right behind me right here says the lux toilet.

Let's see what a deluxe toilet looks like.

Mhm.

Let's lock back basically.

You have your basic baby changer here and then you have your regular automatic toilet, which I love even has a special flushing sound so that you don't bother anyone.

Or if you make special noises in here and other people can't hear from the outside and just behind me, they even have their own parking lot.

But because real estate is a little bit tight in the city, they have a special type of parking lot.

Let me show you, Wow.

Look at all of these batteries right here.

I suppose with 411 rooms, there's as many or even more remote controls.

Oh, I guess he's decided to have lunch at the hotel restaurant today since staff rotate on breaks.

Yo he usually eats lunch by himself.

Oh, that's the same curry we saw earlier.

I wonder what it tastes like.

It looks like he's having hamburger for lunch.

That looks amazing.

Do you eat here often?

Mm hmm.

After lunch, he prepares for room inspections To maintain the highest level of room cleanliness.

He performs quality checks for 10 rooms randomly.

If he finds an issue, he fixes it himself and reports it back to the cleaning crew.

So the same thing won't happen again.

Oh, they're shinjuku go and park.

Yo!

Hey, how did this room do?

Well, that's one room down nine to go.

So these are the standard size rooms.

Cool.

Even has luggage space under the bed.

So after his check, he re sanitizes the room.

The cleaning crew also sanitizes the room.

But since he entered the room afterwards, the room must be sanitized again.

Oh, now he's going to the Dokdo in english.

It's a large bath at a rio Condor Hotel.

Yo Hey, what are you doing?

It's enough for you there.

We'll put all the way to the end of the day.

What happened next?

It's widely known that japanese have a deep rooted bath culture, preferring full baths over showers because of this many urban and business hotels these days.

Opera shared bath area.

In fact, many salary men and other Japanese decide upon the hotel based on whether the hotel has a shared bath or not.

Here they have the on sand bath where all the guests can come and use.

You can see right behind me is that they have these dolls where you can take a shower and clean yourself off before you go in and look right there.

They have everything you need, shampoo, soap and conditioner.

The democratic.

How do you have to go without during the peak check in our Johannes, his guests with a check in machine at his hotel guests can also check in through an app To save time.

At the front desk, guests can simply scan the code and immediately receive their card.

Oh the guests and a package of the hotel in advance Now he always helping him carry it to his room.

In.

Japan, tipping is not customary and in some ways can be awkward as it's unexpected.

It's ingrained in japanese culture to take pride in your work no matter at what level through a senior tip.

As an incentive to deliver the best service is viewed as unnecessary all time back to Almaty nashi.

Mhm.

It just means that it is going great as an assistant manager.

Johan also helps train the staff throughout the day, providing guidance on proper procedures and overall guest services.

How long have you been working here?

What do you like most about this job for the shoes?

After chicken slow down.

Yo has to perform other miscellaneous tasks.

He's speaking to go.

It's a formal way of speaking polite.

Japanese intended for customers appears.

And hotel guests.

Schools in Japan generally teach students the fundamentals, but only until one enters the real world isn't used.

So even for japanese people it's sometimes difficult to speak without practice.

How long does the hotel keep the lost and found items?

What about the expensive stuff?

Good work.

That's another happy guest.

He still has a little bit of time left.

So he sanitizes the used cars for next time.

And now he cleans around the hotel one more time before leaving.

Yeah, finally finished after work.

He usually goes out to dinner with his friends as there are many restaurants and bars in the shinjuku area because of Covid these days he goes straight home, right?

Mhm.

Oh he's making Gyoza tonight, That looks pretty good in yo, he's free time, he plays the guitar in a band and he writes his own music, wow, he's pretty talented I guess tonight he's feeling it, so it looks like yo he is going to be playing the Qatar for just a little bit longer than after that, he'll take a bath and then probably go to sleep by 12 o'clock tonight.

Let me know what you guys thought of this day in the life of a japanese hotel worker.

Let me know in the comments.

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