(beep)

(fireworks popping)

- Oh!

- I'm rescuing my wife!

(fireworks popping)

(intense music)

- Hello.

- Hi.

- What can I get you.

- I'd like to see a menu.

- Absolutely.

- Thank you.

- [Narrator] In addition to the cameras

that have been following the Pirate's staff,

hidden cameras have been placed around the bar

to capture Nicole's recon.

(intense music)

- My first impression heading into Pirates

is they're really in their own little world here.

There are some phallic symbols in the back.

The waitresses are pouring out of their shirts.

- All of our drinks are listed in the first couple of pages,

including our wine list.

- So I ordered a glass of wine off the menu.

- This is my personal choice so.

- Which is?

- It's our Merlot, it's a very good one.

- Oh, okay.

The staff was very friendly,

almost overly friendly,

like as if they were trying to cover up for something else.

- Hello, love.

- [Nicole] Hello.

- How are you?

Do you need anything else?

- Can I get your anything else?

Are you good with that?

- [Nicole] At some point throughout the night,

almost every employee came up to me

to find out what I was doing.

- Well if there's anything else I can do

to help facilitate your need milady.

Let me know.

- I think these people know who I am.

I've been made.

(intense music)

Not good.

So I just got up and walked out.

- Have yourself a nice night, all right?

- Thank you.

- [Bartender] Come again.

- [Narrator] With Nicole being made by the Pirate staff,

she was unable to get a true sense

of the customer experience inside.

- I knew Nicole would stick out like a sore thumb

in this place.

But I have a backup plan.

(intense music)

Bill and Jen Rodenhiser owe me a favor.

So I'm having them come out and be my spies tonight.

- [Narrator] Last year, Jon saved The Chicken Bone

in Framingham, Massachusetts from certain demise.

- I am not gonna get people sick.

- Okay.

- You let it happen.

I'm fixing it.

- [Bill] This is (beep) bull (beep).

- [Narrator] Jon relaunched a new bar called The Bone

and gave Bill and Jen Rodenhiser a second chance.

(upbeat accordion music)

- Jon really helped us with our bar.

So it was only natural to support him in doing this recon.

- [Narrator] But unlike Nicole,

they are unable to get help from anybody on the staff.

- I wonder if anybody's here,

Oh my god, there's a pirate.

- All right, do you want to just go back there?

- I think we should just go back there.

- All right.

- Let's go back there.

- We were waiting for quite a while, so we sat down.

- Maybe we should like check in with someone.

(Bill laughs)

This is kind of whacked.

Sir, can we get some menus?

Does anybody work here?

- [Jen] Hi.

- [Bill] Oh.

- Just gonna seat yourselves

wherever the (beep) you like, eh now?

- Well, we were waiting and waiting-

- And waiting and waiting.

- Yeah.

- There's only one of me and so many of you.

- It was odd.

- All right, so we're gonna get some,

let's start off with the grog.

- Regular or top shelf?

All depends on how groggy you want to feel the next day.

(Jen laughs)

- I'd like to feel rather groggy please.

- Well then go with the regular then.

- It was like a rum soda.

I don't know.

- This tastes like (beep).

Really bad.

It was nasty.

- What's the fresh catch?

- Fresh catch, let me check.

De jour, fresh catch today, mahi?

- Yeah.

- Yeah mahi, yeah it's mahi.

- Fresh mahi's fresh.

- [Server] Yes, the mahi's fresh.

- Okay.

(intense music)

- The fresh catch is like frozen, I don't know, pond bass

or something like that.

It was nasty.

- Oh my god, that's so gross.

It was this disgusting chunk of white smelly...

I couldn't even take a bite.

- This sucks.

- Is this your grog?

- It is.

- We're honestly struggling a little bit.

- Is this fresh?

- [Bill] That's gotta be frozen fish.

Is it frozen?

- If it's the mahi entree it is, yeah.

Oh well, it wasn't put on the grill frozen.

- This really was a terrible, terrible dining experience,

the worst I've ever had.

It was horrid.

We just gotta get outta here.

- Just you just need to get outta here.

- He should be bringing you back to bill.

And I did take some stuff off your bill.

And I apologize that things weren't up to par.

We're working on it.

- [Narrator] After an hour inside Pirates Tavern,

Bill and Jen emerged to report their findings.

- First of all, thanks for doing this for me guys.

- Absolutely.

- What'd you think?

- It's tough in there.

The staff was really odd.

It was uncomfortable.

- How bad was the food?

- [Bill] The food was disgusting.

It wasn't mahi.

It was supposed to be fresh.

They were frozen products.

- No truth in menu.

What'd you have to drink?

- I started off with the grog

and I mean it was just, it was disgusting.

I think that they really believe that's a good product

to be serving.

- So you think they think they did it right?

- I do believe that, yes.

- Well, I'll tell you guys this is a strange one

because it runs deep.

It's more than just food, more than just beverage.

This is a cultural thing in this business that's killing it.

All right, guys.

I'm going to work.

- All right.

- I'll see you.

- Take care.

(intense music)

- [Jon] Fairways Gold and Grill.

Doesn't say bar.

It looks like a golf store doesn't it?

- Absolutely.

- [Narrator] Jon is joined in the SUV

by Steve Blovat, a professional health inspector.

- Can I get for you all to drink?