Name: How we can use the hiring process to bring out the best in people | The Way We Work, a TED series
Uploaded: 2020-11-29T18:26:25.000Z
Duration: 4 min 38 s
Description: Thousands of YouTube videos with English-Chinese subtitles! Now you can learn to understand native speakers, expand your vocabulary, and improve your pronunciation...

Transcriber: Erin Gregory Reviewer: Ivana Korom

Adverbs of manner

is basically a one-sided, high pressure interrogation,

can totally obscure a person's true potential

We need a different way to interview and screen candidates.

One that will reveal hidden potential and talent.

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staffed and managed entirely by underdogs.

More than half of our hundreds of employees

Others come from other disadvantaged populations

The problem I needed to solve when we started out was

that traditional interviewing and screening,

Now, if you're screening for Navy SEALS, I totally get it,

but the capacity to function under duress

is totally irrelevant if the actual job is stocking shelves

or folding T-shirts, unless of course it's Black Friday.

while she was waiting for her job interview.

Clara was 25 years old, had cerebral palsy

but she was likable, intelligent and talkative.

her interviewer told me that she had totally failed,

that she couldn't string two words together.

of "let's pick our employees by viewing them at their worst,"

but anyone whose shine is diminished under harsh pressure.

We developed the reverse screening process

we go about things practically the opposite way

In a nutshell, if you want to assess a candidate's true potential,

see how they function at their best, not their worst,

which for most of us is when we're calm and relaxed,

So build screening procedures specifically tailored

Start out by losing the whole interrogation vibe.

Rather, interviewers should view themselves as hosts,

like making your interview room look like a living room.

People are most confident discussing things

about which they are knowledgeable and passionate.

So we ask candidates to fill out a short questionnaire

and we start out the interview by discussing those

so that candidates could bring forth their verbal skills,

Assess skills in everyday life situations

For instance, sales positions require the ability to use persuasion.

Looking for tough, full-throttle negotiations?

to not look at their phone during a family dinner.

We call it "Who Wants to Be an Employee?"

the interviewer will model a few correct arguments

and ask the candidate to role play the scenario

to see how convincingly they absorb and convey those points.

Finding people's true potential makes for happier,

more diverse, and more successful companies and employees.

until she hit her targets of calls per hour,

about how many years ago no one, including herself,

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How we can use the hiring process to bring out the best in people | The Way We Work, a TED series

anxiety

intense

potential

process