Subtitles & vocabulary
Call Centre English - Talking To A Difficult Customer - English For Business
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I love playing pool posted on 2014/06/24Ever dealt with a super tricky customer and wished you had the perfect phrases? This video is your secret weapon, packed with practical English for handling difficult situations with politeness and confidence! You'll pick up essential vocabulary and roleplay dialogues that make customer service scenarios a breeze.
Video vocabulary
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US /ˈɔrdɚ/
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UK /'ɔ:də(r)/
- Noun
- Religious or social group, as of nuns
- Instructions to others to do what you want
- Transitive Verb
- To put things in a sequence, e.g. a, b, c
- To give instructions to others to do what you want
A1TOEIC
More deliver
US /dɪˈlɪvɚ/
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UK /dɪ'lɪvə(r)/
- Transitive Verb
- To give birth to a child; help a woman give birth
- To save someone from a problem or crisis
A2TOEIC
More support
US /səˈpɔrt, -ˈport/
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UK /səˈpɔ:t/
- Transitive Verb
- To give assistance or advice to someone
- To help prove or show that something is true
- Noun (Countable/Uncountable)
- Assistance or advice given to someone
- Evidence that helps prove something is true
A1TOEIC
More store
US /stɔr, stor/
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UK /stɔ:(r)/
- Transitive Verb
- To put things in a place for later use
- Noun (Countable/Uncountable)
- Place where things are kept for future use
- Place where you can go to buy things
A2TOEIC
More Use Energy
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