Placeholder Image

Subtitles section Play video

  • When you think of McDonald's, what's the first thing that comes to mind?

  • Is it the chain's perfectly salty, slightly beefy french fries?

  • Is it the iconic Big Mac with its Special Sauce and middle bun?

  • Or is it a simple but classic Quarter Pounder with Cheese?

  • Whatever the case, chances are pretty good that their chicken isn't anywhere near the top of the list.

  • Sure.

  • McNuggets are greatfor your eight-year-old niece.

  • But when it comes to food for adults, McDonald's isn't exactly synonymous with good chicken.

  • Chick-fil-A, on the other hand, is synonymous with chicken.

  • And according to McDonald's franchisees, it's that classic Southern-style chicken sandwich that is missing from the McDonald's menu.

  • How strongly do they feel about it?

  • In 2019, the National Owners Association, which is comprised of McDonald's franchisees, sent out an email suggesting that McDonald's getting a good chicken sandwich would be their equivalent of landing on the moon.

  • "A Chicken Sandwich at McDonald's should be our top priority.

  • JFK called for a man on the moon, our call should be a category leading chicken sandwich."

  • "We choose to go to the moon in this decade, and do the other things, not because they are easy, but because they are hard."

  • Why do they feel so strongly?

  • Because the franchisees are losing money to Chick-fil-A, and they aren't happy about it.

  • The email read in part, "A favorite, that our customers want, is a chicken sandwich.

  • Unfortunately, they have to go to Chick-fil-A for it.

  • Chick-fil-A's results demonstrate the power of chicken."

  • And the N.O.A. made it clear that McNuggets just aren't going to cut it, sounding a warning to other franchisees that Chick-fil-A was coming for them too.

  • "Yes, we have great Chicken McNuggets and our McChicken is a very good product.

  • But we do not compete in the premium chicken sandwich category, either grilled or crispy.

  • Our US Southeast markets' results should concern everyone.

  • You may not have Chick-fil-As in your market or to the degree they have them in the southeast, but they are coming.

  • And they don't discount."

  • So what's the solution?

  • The N.O.A. implored McDonald's to bring back their Southern Style Chicken sandwich, but with some key improvements so they could compete with Chick-fil-A.

  • "We don't have to reinvent the wheel.

  • We didn't invent the drive thru, we perfected it.

  • Chick-fil-A invented the Chicken Sandwich, but we can do one better.

  • Our Southern Style Chicken sandwich was very close to category leading.

  • It needs some tweaks.

  • We need to serve it in a foil bag and we need to butter the bun, but the patty recipe was excellent."

  • A side-by-side comparison of Chick-fil-A's Chicken Sandwich and McDonald's Southern Style Chicken Sandwich by Serious Eats in 2008 concluded, "Honestly, this sandwich from McDonald's was a pretty accurate recreation of the Chick-fil-A sandwich...

  • If you don't have a Chick-fil-A near you, you're not going to do too bad by grabbing the Faux-fil-A from Mickey D's."

  • You might not think that McDonald's could possibly be threatened by little ol' Chick-fil-A — after all, the Golden Arches runs something to the tune of 14,000 U.S. locations compared to CFA's roughly 2,000.

  • But even with fewer locations, and even though Chick-fil-A chain is famously closed one day a week, according to Nation's Restaurant News, Chick-fil-A is the nation's third-largest restaurant chain by sales in 2019, behind only McDonald's and Starbucks, and beating out fast food powerhouses Taco Bell, Wendy's, and Burger King.

  • While there is a vast difference in total sales — $38.52 billion for McDonald's compared to Chick-fil-A's $10.46 billionthat meteoric rise of the chicken-centric chain obviously has Mickey D's owners thinking outside the burger box.

  • And for good reason: according to the 2018-2019 American Customer Satisfaction Index, Chick-fil-A had the most satisfied customers amongst fast food restaurants, while McDonald's was down near the bottom.

  • Will a better chicken sandwich change that?

  • Maybe not.

  • But while a better chicken sandwich might be a pretty small step for an individual franchisee, it would represent a very large step for all McDonald's-kind.

  • Check out one of our newest videos right here!

  • Plus, even more Mashed videos about your favorite restaurants are coming soon.

  • Subscribe to our YouTube channel and hit the bell so you don't miss a single one.

When you think of McDonald's, what's the first thing that comes to mind?

Subtitles and vocabulary

Click the word to look it up Click the word to find further inforamtion about it

B1 US chick fil chicken sandwich chicken mcdonald sandwich chain

The One Item McDonald's Owners Are Begging For

  • 78 8
    たらこ posted on 2020/07/07
Video vocabulary