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  • We've all been a lot more isolated lately.

  • As many of us hunker down in our homes under some form of social restriction, the time

  • away from family, friends and colleagues has been tough.

  • But while social distancing is a challenge for many, some have turned the crisis into opportunity.

  • I'm speaking to some entrepreneurs who have made it their business to help tackle loneliness

  • during the coronavirus pandemic.

  • In the last two months, it's kind of gone a bit insane.

  • Oh, it's like more than full-time now. I work on this probably 18 hours a day.

  • In Norway, isolation also means insulation, it's the same word.

  • Everyone thought of isolation as something yellow that you have in your wall, until Covid.

  • Even before the coronavirus outbreak, another pandemic was on the rise: Loneliness.

  • In the era of connectivity and social apps, loneliness is ironically pervasive,

  • especially among young people.

  • Today, close to two-thirds of adults in the United States report feeling lonely,

  • up from just over 50% in 2018.

  • The United Kingdom even appointed a minister for loneliness in 2018, after recognizing

  • it as a public health challenge.

  • That has spawned a whole new industry aimed at combating the problem.

  • One person who knows that better than most is 29-year-old Karen Dolva,

  • co-founder of No Isolation.

  • Over the past five years, the Norwegian entrepreneur has been working to tackle loneliness among children

  • and the elderly with a series of 'warm' technology products.

  • One such tool is this telepresence robot, which connects children with long-term illnesses

  • with their classrooms.

  • While this tablet is specially designed for the elderly to keep in touch with their family

  • and friends.

  • The pandemic has highlighted the extent of isolation in society, says Karen.

  • We've definitely seen a change in the, if you call it, loneliness market.

  • I think when we started, we were very much alone.

  • Following the outbreak, demand for No Isolation's products has skyrocketed.

  • In the final two weeks of March alone, the company sold 1,500 of its tablets

  • and had to fast-track production to fulfill new orders.

  • Of the senior products, we thought we weren't going to produce anything more during 2020.

  • We thought we had a warehouse that would cover us through the year, and they were all sold in two weeks.

  • We had to turn around and find ways of producing more units.

  • Box-fresh has never been more true.

  • That has helped more elderly people stay connected with loved ones as they shelter at home.

  • Since the pandemic, each tablet user receives over 8 calls per week on average,

  • up from nearly two before the outbreak.

  • It's quite cool to see how it's working, because people are using it a lot!

  • They're getting an average of 17 photos per week.

  • For these seniors, that's like getting postcards.

  • They're getting images of their grandkids; they're getting video calls from their daughters;

  • they're getting to be a part of the life that's happening outside their own little sphere.

  • Every effort to encourage social connection counts.

  • Studies suggest people suffering from loneliness can be more susceptible to physical health conditions

  • such as stroke, heart disease and early mortality.

  • But the psychological impacts of isolation can be major, too.

  • In March, the World Health Organization released guidelines for dealing with the mental health

  • implications of coronavirus.

  • That's where Calvin Benton, co-founder of U.K.-based Spill, comes in.

  • Since launching in 2018, the mental health platform has been providing workplaces with

  • access to online therapy sessions through the messaging tool Slack.

  • But with most people now working remotely and facing new anxieties, that service has

  • become more important than ever, says the 27-year-old entrepreneur.

  • In the last two months, we've had more inbound requests for Spill than we had in

  • the entire two years before that.

  • That means Calvin has had to move quickly to sign up its fast-growing customer-base.

  • So many companies are wanting to support their employees and they're wanting to support them now.

  • So we've had to build a way for companies to sign up instantly.

  • We've had companies sign up and roll out Spill to their entire company

  • in less than 10 minutes, which is really, really amazing to see.

  • And it's not just demand from employers.

  • Calvin says employees have been using the platform at four-times the usual rate,

  • especially for quick questions or one-off sessions.

  • The thing that we've really seen is just the rise in the need for answers.

  • There's so much uncertainty around like what's going to happen in the next few weeks

  • and months, and I think what's been quite cool is our therapists can almost at least

  • predict how the emotional side of this is going to go.

  • That's been good news for therapists too, who have been able to supplement lost income

  • from face-to-face appointments with digital alternatives.

  • Meanwhile, Spill has rolled out public services, such as 'ask a therapist' on Instagram Stories,

  • and free therapy sessions for people who have been retrenched,

  • which Calvin says is vital for raising awareness.

  • It's cast a huge light on what we're doing.

  • We've known we've had this amazing thing that's just been like a big awareness campaign.

  • While isolation can take its toll physically and mentally for some people, it is the boredom

  • that is stifling for others.

  • And there's a solution for that too.

  • I'm Danielle Baskin.

  • I am a product designer, entrepreneur, weird idea creator.

  • Danielle is the co-founder of Quarantine Chat, an app designed to connect strangers isolating

  • from coronavirus via random phone calls.

  • The 31-year-old and her co-founder Max Hawkins built the service on top of their existing

  • chat app, Dialup, in March, shortly after stay-at-home notices were implemented in the U.S.

  • The idea was inspired by Danielle's earlier quarantine experience after getting infected

  • with glandular fever, also known as mono.

  • I just thought 'oh, it would be cool if I could connect with someone else who has mono right now.'

  • So when coronavirus became a thing, I had this idea seeded in my mind from years before.

  • Also our app was already connecting people all over the world, so it just seemed like

  • the perfect tool to use to connect people who are in self-isolation.

  • And it's taken off.

  • The app is currently responsible for 2,300 hours, or more than 95 days, worth of conversation

  • each week across 183 countries.

  • We thought it would be like a very simple way to like people would cheer each other up,

  • or there'd be these moments that sort of mimic talking to a barista or talking to your neighbor.

  • But what happens is people are actually talking on the phone for a long time and becoming friends.

  • Most of that growth has been organic, through word of mouth.

  • Danielle, who is now working on the app full-time, is thinking about avenues for expansion.

  • We are building a system within the app that if you like talking to someone you can reconnect with them later.

  • We're still building and testing it but that's like the number one feature request

  • that people have is: 'How do I stay in touch with previous matches?'

  • The potential to expand could put the app on course for the next level.

  • I spoke to Eric Ries, author of The Lean Startup and founder of Long-Term Stock Exchange,

  • to find out what these entrepreneurs should do to ensure success for the long-term.

  • You should have in your mind that how you behave in a crisis will be permanently etched

  • into the memories of the people that you work with.

  • So that is high pressure, high stakes, you better get it right, but also a tremendous

  • opportunity to establish the new version of your company that you want it to be.

  • For those companies that are somewhat thriving, what would your advice be for them in terms

  • of making sure that they don't just build themselves for this moment in time?

  • For all companies, but especially those that are doing well, have a vision in your mind

  • of what that new normal could look like for your business or industry, and try to live

  • into that vision, viewing the emergency actions that you're taking right now are like the

  • bridge to that new normal.

  • We're not going to be in this emergency state forever.

  • Some of these businesses are going to see a huge surge of demand, and then in the new

  • normal actually a fall off, as the underlying, prevailing trends reassert themselves.

  • So it's also important not to go crazy over-hiring, over-this, over-that.

  • We want to really be thoughtful about what is the long-term framework that I can put

  • these people into that will allow the company to thrive even if things go back to semi-normal.

  • While it's difficult to know what the new normal will look like, these entrepreneurs

  • are hoping that their ideas will make a difference in the future.

  • I truly hope that we can scale this.

  • It's not like these groups are any less vulnerable in the United States or in Asia.

  • This isn't something we're doing because it's like a poor man's version of therapy.

  • We fundamentally believe it to be the future.

  • It's difficult to know what returning to normal even means.

  • But if we're used to communicating with each other virtually, and become more comfortable

  • talking to strangers, why would we suddenly ditch all those friends?

We've all been a lot more isolated lately.

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