or motel. So, in addition to performing specific duties, the desk clerk has the responsibility

of making a great first impression. It is important to be able to quickly and efficiently

follow the steps needed to get a guest checked in. Being knowledgeable about checkout times,

hotel services, and local attractions is essential. But even more important are personal warmth,

friendliness, and good people skills. When travelers reach their hotel, they are often

tired or stressed. The desk clerk's job is to make them feel truly welcome and comfortable, so they'll

make a point of staying at your hotel every time they're in town. The front desk is an

excellent place to start if you’re interested in a career in hotel management, since it

allows you to learn about the many different aspects involved in running a hotel efficiently

and it places you on the front lines of customer relations.