Subtitles section Play video Print subtitles My name is Richard McMunn from the interview training company PassMyInterview.com, and in this tutorial, I'm going to teach you how to pass an Emirates cabin crew interview. So, if you either have an Emirates cabin crew interview coming up, or you are starting to prepare for the assessment center in advance of the date you will receive, please do make sure you watch this tutorial from beginning to end, because I promise you it will not only teach you how to prepare fully, but it will make you the standout candidate! Pease take notes, and as I say, watch it from beginning to end. In this Emirates cabin crew interview training tutorial, I'm going to teach you how to prepare fully for the interview, how to be the standout candidate, and there is a couple of things that define a standout candidate, and I will talk about them as we progress through the tutorial. I will also explain the main difference between those people who ‘prepare’ for the cabin crew interview with Emirates, and those people who REALLY PREPARE. I'm going to give you some great tips to help you get the most out of your preparation time, and I will also disclose the likely Emirates cabin crew interview questions that will come up, and I will tell you how to answer them now. I have spent about six-hours today creating unique answers to the questions that I'm going to run through, during this tutorial. So I’ve put a lot of time into them, and they will help you to structure your own. I will talk through my answers and explain the reasons why I have chosen the words and phrases that I have done. Now, before I do that, a very warm welcome to this Emirates cabin crew interview training tutorial. My name is Richard McMunn. That's me there in the center. I've been helping people for about 20 years now to pass their interviews. And I do that specifically by giving you top scoring answers. I am a former Fire Officer of 17 years, and then I started this YouTube channel and the website PassMyInterview.com to help you pass your interviews. Please do SUBSCRIBE to the channel by clicking the red button below the video, and then you won't miss out on any of the training videos that I'm uploading. And I would also very, very much appreciate your support if you gave the video a LIKE (thanks!) that always motivates me to create more for you. Thank you very much. Let me run through a number of Emirates cabin crew interview tips before I get into those all-important interview questions and answers. So, tip number one. Remember to sell yourself at the Emirates cabin crew interview and in particular, tell them the skills, the qualities, the attributes, the experience that you possess that makes you the standout candidate. We need to think about the skills that you have and whether you are very good at customer service, you are great with communication skills, interpersonal skills, and also you have a thorough understanding of safety. But we need to think about what makes YOU the standout candidate. Emirates, as you and I know, are probably the best airline in the world. Therefore, competition is fierce and they will choose the best candidates. They will choose the best people. So, we need to think about what your USP is, your ‘Unique Selling Point’. What are you good at doing? What can you bring, and this is important for the Emirates cabin crew team, what can you bring to the team that is going to benefit them? So, we will talk about your good bits during the answers, and we will also focus on the Emirates ‘team’. That's really important! Do take a note of that… we don't want to be go into the interview and talking solely about “I do this”, “I do that”, “I can bring this.” We want to talk about the Emirates ‘team’ and how you can benefit them in particular. Tip number three. Consider carefully what impact being cabin crew will have on your life. So, of course, you know, it's probably your dream to be cabin crew with Emirates and you really, really want this. But, have you considered the impact on your life? The social impact and also the physical impact. What impact will it have on you personally? So do think about that. And I'm not trying to put you off in any way. I just think it's wise and it's very important to think about the good parts, and also the challenging aspects of the role. So if the cabin crew interview recruitment staff from Emirates say to you: Tell me what you expect to be doing on a day-to-day basis in the role of cabin crew? And also: How do you think it's going to impact you? Could you answer that question? Tip number four: provide ‘evidential-based’ answers to the Emirates cabin crew interview questions that warrant it. So, if they say to you… “So, you are good at customer service? Can you give us an example in the past of when you went above and beyond to help somebody else?” You need to give evidence-based answers. I will teach you exactly how to do that during this tutorial, by using what's called the STAR technique, and I will go through an example where you can give EVIDENCE of where you already meet the key skills and qualities required to be cabin crew that will help you to stand out, because if you are, you've already done those kinds of things. (1) Great customer service. (2) Working in a safe environment. (3) Following rules and procedures. (4) Taking good care of yourself. (5) Going above and beyond. And it's going to help you. Tip number five: Obviously, service is absolutely paramount in the role of Emirates cabin crew. So, I'm not just talking about, you know, ‘good’ service. I'm talking about ‘exceptional, stand out’ service. You can fly with another airline and you will probably get good service. Fly with Emirates, and it's a different standard altogether! Think about times you have been in previously where you have provided really, really good service. And also think about what ‘good service’ means to you. So, if they ask you the question: What does customer service mean to you? Could you answer that question? Tip number six. Now, obviously, SAFETY is the most important element of the cabin crew role and being able to follow rules and procedures. It's really, really important, because primarily, you are there for the safety of the passengers. So we want to make sure that safety features heavily during your answers to the interview questions. A lot of people will just focus purely on service, but they will leave out safety. But trust me, safety is very, very important in this role… It is crucial! Tip number seven: How would you deal with a difficult passenger as an Emirates cabin crew? How would you deal with them? So, consider that carefully. I will give you a suggested answer to that question: How would you deal with a difficult past passenger, as we progress through this tutorial. Think about the process you would go through if you came across a difficult passenger. What would you consider? Tip number eight: You have to REALLY want to become Emirates cabin crew. If you don't, this is going to come across at the interview. So we need to prepare you in respect of your answers to the interview questions, but also how you say them. Okay. We have to make sure that your answers are passionate and they are also genuine. Always remember this throughout the selection process, you are applying to become part of the Emirates cabin crew TEAM. I've already touched on this briefly, but we want to talk about ‘the team’ in your answers. So if you were dealing with a customer and providing great service, you could say: “I was dealing with a customer and at all times I wanted to make sure that I gave great service, because the organization has a strong brand. And I wanted to make sure that I helped out the team. Whilst doing that, whilst dealing with a customer, I consulted my colleague, to see whether they could come up with some other suggestions about how we could provide exceptional service.” You're thinking about the team in everything that you do. As soon as you turn up to the Emirates cabin crew assessment and the interview, remember that you're being assessed. So think about how you interact with the other candidates there and also what you say. You know, you have to be yourself. But think about this. The recruitment staff might be walking past. They might come in, you know, see what you're up to and how you're interacting with other people. Always be professional at all times, whether you're on a break, whether you're in between assessments and even when you turn up to the venue for the interview. When you're speaking to people, always be polite and remember, have that at the forefront of your mind… ‘I am being assessed at all times.’ My final Emirates cabin crew interview tip before we move on to the questions and answers: It's not just what you say during the Emirates cabin crew interview, it is how you say it. Make sure you give genuine, passionate responses to the interview questions. And this will come across in how you say it, and your body language. And also, they will see it in your eyes, OK, that probably sounds a little bit far-fetched, but they will see it in your responses. We have to be genuine. And remember, the recruitment staff at Emirates have heard it all before. They have heard all of the responses. So they are highly experienced in being able to pick out those people who really mean what they are saying. Let me start working through seven Emirates cabin crew interview questions and my suggested answers to help you prepare. The first question is going to be: the TELL ME ABOUT YOURSELF? question. So this is your opportunity to start off to build a little bit of confidence, to settle down in the interview. But my advice is to use positive keywords and phrases in your answer to this first Emirates cabin crew interview question. And I will give you some examples of those in the second. Refer to your ability to provide exceptional service levels. Any previous experience that you have that's applicable to the role. And above all, your knowledge of the importance of safety. Here's my answer to this question. “I am someone who has very high standards, takes great pride in my appearance and how I present myself, and also my ability to work with others closely to achieve a team’s objectives. Over the years, I believe I have gained plenty of applicable experience and transferable skills that will benefit the team in my duties as Cabin Crew with the best airline in the world, Emirates. I fully understand how important it is to provide consistently exceptional service, to always follow the airline’s rules, procedures and strict safety standards, and to work hard to be entirely representative of the strong Emirates brand that has been built up over many years of hard work and dedication.” Second question of your Emirates cabin crew interview. Why do you want to be cabin crew? Now, obviously, they will have heard all of the usual answers before. “It's always been my dream.” You know… “I want to travel the world.” But remember, being cabin crew with Emirates is about brilliant service, great teamwork and also very high standards and safety. So make sure your answer is unique to you and genuine. You have to really mean it. And remember, as I say, the Emirates recruitment staff have heard literally hundreds of responses to this question before. So we want to give them a good one, a genuine one that you really believe in. Here is my suggested answer to the cabin crew interview question, why do you want to be cabin crew? “I have been working for a long time now preparing myself for the position of Cabin Crew with Emirates. This is the only airline I want to be Cabin Crew with, and it has been an ambition of mine for many years. The main reason why I want to be Cabin Crew is simply because the core skills and qualities needed to perform highly in this role, are a very close match to my own natural abilities and skillset. I am someone who sets high standards, prefers to work as part of a team with other like-minded people, and who really enjoys providing exceptional service. I feel very comfortable serving other people and doing all I can to make their experience the best it can be. I also much prefer to be someone who has both the responsibility and accountability for tasks that other people don’t want to do. As Cabin Crew, there comes a huge amount of responsibility, especially in respect of safety and quality service standards, and I want to be part of the team who takes care of these important areas.” So, you will notice that you are referring to the important aspects of being cabin crew, how they are aligned to your own natural skill set. And more importantly, I've referred to the word ‘team’ quite often during that response, because I am aware as cabin crew, you are working as ‘part of a team’ and not just a team of cabin crew, but the whole Emirates team. Everyone who works as part of the team to provide that great level of service. Why Emirates? Why do you want to work for Emirates? So again, you have to provide a genuine answer to this Emirates cabin crew interview question. Consider carefully what the Emirates brand means to you. I know what it means to me and what it symbolizes, you know, the BEST service in the world. But carry out some research yourself in respect of the Emirates mission statement and what they are striving to achieve. You could go online and search for ‘Emirates mission statement’ and find out a little bit about them and what they stand for. Here's a strong answer to this question: Why do you want to work for Emirates? “I want to be Cabin Crew with Emirates for three specific reasons. The first